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    Konica Minolta BizHub C3850 No Printing on Windows 10

    Scheduled Pinned Locked Moved IT Discussion
    windowswindows 10printerkonica minoltabizhub c3850
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Correct. The installer sets up a TCP/IP port for it.

      1 Reply Last reply Reply Quote 0
      • NerdyDadN
        NerdyDad
        last edited by

        Have you rebooted the printer?

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • wrx7mW
          wrx7m
          last edited by

          Assuming you are not using a windows server to share, correct?

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            Have you put wireshark on this yet and confirmed if jobs are actually leaving your laptop?

            Can you not manually add the printer via IP ?

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @wrx7m
              last edited by

              @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

              Assuming you are not using a windows server to share, correct?

              Correct, we are not. Direct printing to the printer itself.

              1 Reply Last reply Reply Quote 0
              • travisdh1T
                travisdh1
                last edited by

                The printer has been power cycled after the reboot, right? (Covering the silly questions here.)

                1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller @NerdyDad
                  last edited by

                  @NerdyDad said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                  Have you rebooted the printer?

                  Ten minutes ago, yes.

                  1 Reply Last reply Reply Quote 2
                  • wrx7mW
                    wrx7m
                    last edited by

                    And there is only one machine that you are trying to print from; you don't have any other devices to test with?

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Screenshot from 2018-12-06 14-07-53.png

                      That update today could have been an issue.

                      wrx7mW dbeatoD 2 Replies Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @wrx7m
                        last edited by

                        @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        And there is only one machine that you are trying to print from; you don't have any other devices to test with?

                        Only one for now, correct.

                        wrx7mW 1 Reply Last reply Reply Quote 0
                        • wrx7mW
                          wrx7m @scottalanmiller
                          last edited by

                          @scottalanmiller Try another to try and narrow it down.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • wrx7mW
                            wrx7m @scottalanmiller
                            last edited by

                            @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                            Screenshot from 2018-12-06 14-07-53.png

                            That update today could have been an issue.

                            You can try rolling it back.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @wrx7m
                              last edited by

                              @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                              @scottalanmiller Try another to try and narrow it down.

                              Those work.

                              1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403
                                last edited by

                                I've had issues with the custom TCP/IP ports some of these printers create, where they just don't work (for whatever Windows) reason.

                                I'd try adding the printer directly via the IP address and see if you can get it to print.

                                1 Reply Last reply Reply Quote 0
                                • dbeatoD
                                  dbeato @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  today could have been an issue

                                  We have a similar situation with a customer, so I will need to find out what the deal is.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller @wrx7m
                                    last edited by

                                    @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                    @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                    Screenshot from 2018-12-06 14-07-53.png

                                    That update today could have been an issue.

                                    You can try rolling it back.

                                    Trying that.

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @dbeato
                                      last edited by

                                      @dbeato said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                      @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                      today could have been an issue

                                      We have a similar situation with a customer, so I will need to find out what the deal is.

                                      Oh great, lol.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        KB4100347 removed. rebooting now.

                                        1 Reply Last reply Reply Quote 0
                                        • DustinB3403D
                                          DustinB3403
                                          last edited by

                                          @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @DustinB3403
                                            last edited by

                                            @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                            @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                                            What's the simpler one than that?

                                            DustinB3403D 1 Reply Last reply Reply Quote 0
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