Zoho ManageEngine ServiceDesk Plus is Now Free!
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Well service desk is their new offering. ticketing, client facing portal. I have it, but have yet to go through the training etc. it's only 29 a month since i already subscribe to MAX. which i love
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@Hubtech said:
Well service desk is their new offering. ticketing, client facing portal. I have it, but have yet to go through the training etc. it's only 29 a month since i already subscribe to MAX. which i love
Is that $29/mo/tech? NTG uses GFI Max but we have a highly variable business model with a lot of techs so per tech pricing hits us hard because of the way that we are organized.
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We are very happy with GFI Max as of right now, it costs per machine in the system not per tech using the system. That type of billing isn't doable when you have 20 plus people that need to have access.
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Correct. Sorry didn't mean to Hijack. maybe we could start up a max thread. I do not bill through MAX, i use freshbooks for now. i'm a one man shop so I do not have to worry about such things as variable billing yet
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@Hubtech said:
Correct. Sorry didn't mean to Hijack. maybe we could start up a max thread. I do not bill through MAX, i use freshbooks for now. i'm a one man shop so I do not have to worry about such things as variable billing yet
Perfect topic for the new IT business category!
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@ajstringham said:
I think as a CRM Dynamics is awesome. As a helpdesk, eh, it's so-so.
It wasn't intended to be a helpdesk, but rather a sales tool.
Sort of an off-market use. -
@Katie said:
It wasn't intended to be a helpdesk, but rather a sales tool.
Sort of an off-market use.Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.
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@Dominica Right, it's impossible to have everything. CRM has a lot of customizability that other software does not.
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@Katie Customization is a big plus, for sure.
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@Dominica said:
@Katie said:
It wasn't intended to be a helpdesk, but rather a sales tool.
Sort of an off-market use.Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.
Honestly this probably makes the most sense, sadly.
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This software I think has tons of functionality, however the GUI is terrible.
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@Aaron-Studer said:
This software I think has tons of functionality, however the GUI is terrible.
Which version are you looking at? The hosted one appears to be a little behind the latest version to self host which is 9.0.
I've yet to find any helpdesk software with a really good interface. Although getting something really Ajaxian and fast would be nice. But at least it is better than SW. That's the worst interface ever. Confusing, slow and buggy. A developer friend once called it a "survey of widgets" - all rules of interface design broken in an attempt to fit as many different interface elements onto the screen as possible no matter how inappropriate, confusing or dysfunctional they were. And with all the ads, whitespace and other layout problems it doesn't take much to beat that.
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Hi,
As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?bannerWe are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.
Thanks
Arvind Parthiban
Product Marketing Manager - ITSM ManageEngine -
@ArvindParthiban said:
Hi,
As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?bannerWe are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.
Thanks
Arvind Parthiban
Product Marketing Manager - ITSM ManageEngineThat's awesome, thanks! This community will definitely have a lot of people interested in the MSP version. Do you know if the MSP version will be available in a SaaS model as well?
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As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.
Arvind Parthiban
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@ArvindParthiban said:
As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.
Arvind Parthiban
Thanks for the update.
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Has anyone experienced this in use in a non-IT environment? It's marketed as a purely IT helpdesk solution. We manufacture heating and ventilation products for domestic use and are in need of a ticketing system to manage the thousands of units we've had installed. I can't see a fundamental difference between a heater (a white box with components, tracked by serial number and location) and a computer, so this may be a good fit for us, and obviously a lot cheaper than most non-IT field service management solutions. Am I crazy or might it fit?
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@Carnival-Boy I think that it would fit just fine. Unlike some free products in this category, it is completely customizable and isn't full if pre-defined IT-only items.
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As promised, we have made our MSP help desk free, you can get the free license in the link below.
http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner
For any further queries, feel free to contact me at [email protected]
Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngine
