@gjacobse said in ManageEngine: Desktop Central - MFA:

@scottalanmiller

It is a gas soaked bonfire waiting for a match.

Fixed that for you.

@Reid-Cooper said in ManageEngine ServiceDesk no longer unlimited technicians:

That's a common tactic. Make free customers keep thinking about the vendor and that they are getting something for free. VMware does that, too.

This is really not a big thing to me either.

We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.

Interfaces are not their strong point in their products.

@JaredBusch
I had the wrong version installed.. Support sent me:

ME ServiceDesk (Plus)

@Gabi said:

Just signed up, on the admin section it is asking me to choose which package I want. (hosted)

$0 Standard
$24 Professional
$54 Enterprise.

Surely it would have been fixed by now?

I am used to Spiceworks, this looks rather clunky.

Will need to have a play with the SW.

Looks clunky but works solidly.