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    Outlook Out of Memory to Open Large Folder

    IT Discussion
    outlook 2016 windows 10 windows 10 1803 windows
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    • M
      manxam
      last edited by

      Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

      Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

      The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

      scottalanmillerS DashrenderD RomoR 3 Replies Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @manxam
        last edited by

        @manxam said in Outlook Out of Memory to Open Large Folder:

        Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

        Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

        The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

        Connected to Exchange. It is O365.

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @scottalanmiller
          last edited by

          @scottalanmiller said in Outlook Out of Memory to Open Large Folder:

          @dbeato said in Outlook Out of Memory to Open Large Folder:

          It would be like expecting a Linux end user to do bash and work on the command line, doesn't seem to be different in my eyes.

          I'd say even worse. BASH commands are trivial compared to Regedit. Regedit is difficult to explain, takes many steps, and is not repeatable.

          BASH commands can be copy/paste.

          And even still, expecting Linux end users to open a shell is ridiculous.

          you can edit the registry from a single command line

          1 Reply Last reply Reply Quote 1
          • DashrenderD
            Dashrender @manxam
            last edited by

            @manxam said in Outlook Out of Memory to Open Large Folder:

            Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

            Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

            The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

            I tend to agree - this sounds like corruption somewhere, could be the OST, a PST, the user's profile, etc.

            1 Reply Last reply Reply Quote 0
            • RomoR
              Romo @manxam
              last edited by Romo

              @manxam said in Outlook Out of Memory to Open Large Folder:

              Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

              Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

              The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

              The user has 2 ost files:
              0_1539632788102_ost-files.png

              And using cached Exchange Mode
              0_1539632923895_cached-mode.png

              She has around 43 user mailboxes as well, thinking this could be whats causing the issues.

              M 1 Reply Last reply Reply Quote 1
              • M
                manxam @Romo
                last edited by

                @romo : What do you mean "43 user mailboxes"? Do you mean that she has delegate access for 43 other mailboxes??

                RomoR scottalanmillerS 2 Replies Last reply Reply Quote 0
                • RomoR
                  Romo @manxam
                  last edited by

                  @manxam Yes

                  M 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @manxam
                    last edited by

                    @manxam said in Outlook Out of Memory to Open Large Folder:

                    @romo : What do you mean "43 user mailboxes"? Do you mean that she has delegate access for 43 other mailboxes??

                    That's easily possible.

                    1 Reply Last reply Reply Quote 0
                    • M
                      manxam @Romo
                      last edited by

                      @romo : I'm not saying that this is the problem but I suspect it definitely doesn't help. I do have to ask WHY in the world someone would need delegate access to 43 mailboxes?

                      Have you tried recreating the profile yet?

                      I should also state that Outlook really doesn't like OST files of that size. Is that really JUST 1 year of email (as per your sync settings) or was that setting changed well past the 1 year mark?

                      alt text

                      RomoR 1 Reply Last reply Reply Quote 2
                      • RomoR
                        Romo @manxam
                        last edited by

                        @manxam Apparently, she doesn't need all of them so we are going to start removing them. For the moment, I disabled the shared mailboxes to be available offline and she says everything has been working better.

                        1 Reply Last reply Reply Quote 1
                        • black3dynamiteB
                          black3dynamite
                          last edited by

                          Email/Mailbox hoarder!

                          JaredBuschJ 1 Reply Last reply Reply Quote 1
                          • JaredBuschJ
                            JaredBusch @black3dynamite
                            last edited by

                            @black3dynamite said in Outlook Out of Memory to Open Large Folder:

                            Email/Mailbox hoarder!

                            Definitely

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