ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Outlook Out of Memory to Open Large Folder

    IT Discussion
    outlook 2016 windows 10 windows 10 1803 windows
    10
    31
    4.7k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • scottalanmillerS
      scottalanmiller
      last edited by

      It ran out of heap again. Maxed it out this time. Fingers crossed.

      1 Reply Last reply Reply Quote 0
      • ObsolesceO
        Obsolesce
        last edited by Obsolesce

        You gonna move them to TB or something so they don't have anymore email issues and get more features?

        scottalanmillerS 1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller @Obsolesce
          last edited by

          @obsolesce said in Outlook Out of Memory to Open Large Folder:

          You gonna move them to TB or something so they don't have anymore email issues and get more features?

          Nope, they refuse to try anything else.

          1 Reply Last reply Reply Quote 0
          • M
            manxam
            last edited by

            @scottalanmiller : Office defaults to 32 bit installation for compatibility with 3rd party plugins -- most of which are only written for the 32 bit version of office. This effectively means that Office can only address 2GB of the memory that's available.

            As this user has such a large sent folder (though I've never experienced what you're describing), why not do a reinstall using the 64 bit version of Office? All settings and configuration is stored in the registry and will not be overridden.

            scottalanmillerS 1 Reply Last reply Reply Quote 1
            • scottalanmillerS
              scottalanmiller @manxam
              last edited by

              @manxam said in Outlook Out of Memory to Open Large Folder:

              @scottalanmiller : Office defaults to 32 bit installation for compatibility with 3rd party plugins -- most of which are only written for the 32 bit version of office. This effectively means that Office can only address 2GB of the memory that's available.

              As this user has such a large sent folder (though I've never experienced what you're describing), why not do a reinstall using the 64 bit version of Office? All settings and configuration is stored in the registry and will not be overridden.

              Good idea, I'll look into that if the heap expansion to 800,00h doesn't do the trick.

              1 Reply Last reply Reply Quote 0
              • jmooreJ
                jmoore
                last edited by

                This is weird. I think something else is going on here. I'm assuming you installed 64 bit in the first place. I've never had to modify the registry after a new install.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • RomoR
                  Romo
                  last edited by

                  Just to add more info, it is an Office 365 64bit install.

                  1 Reply Last reply Reply Quote 0
                  • momurdaM
                    momurda
                    last edited by

                    Not once in 10 years have i had to change this setting for an Outlook user.
                    Not even people with 15GB mailboxes who have never erased an email from Inbox or Sent folder.

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @jmoore
                      last edited by

                      @jmoore said in Outlook Out of Memory to Open Large Folder:

                      This is weird. I think something else is going on here. I'm assuming you installed 64 bit in the first place. I've never had to modify the registry after a new install.

                      We never have either!

                      1 Reply Last reply Reply Quote 0
                      • dbeatoD
                        dbeato @scottalanmiller
                        last edited by

                        @scottalanmiller said in Outlook Out of Memory to Open Large Folder:

                        Turns out, you have to adjust the heap. This is a normal end user just trying to open her sent folder, and they need to manually make registry keys and DWORD values and increase it.

                        They actually require end users to manually edit the registry to be able to use MS Office? This is insane.

                        Anyway, it works now.

                        It would be like expecting a Linux end user to do bash and work on the command line, doesn't seem to be different in my eyes.

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @dbeato
                          last edited by

                          @dbeato said in Outlook Out of Memory to Open Large Folder:

                          It would be like expecting a Linux end user to do bash and work on the command line, doesn't seem to be different in my eyes.

                          I'd say even worse. BASH commands are trivial compared to Regedit. Regedit is difficult to explain, takes many steps, and is not repeatable.

                          BASH commands can be copy/paste.

                          And even still, expecting Linux end users to open a shell is ridiculous.

                          dbeatoD DashrenderD 2 Replies Last reply Reply Quote 1
                          • dbeatoD
                            dbeato @scottalanmiller
                            last edited by

                            @scottalanmiller said in Outlook Out of Memory to Open Large Folder:

                            @dbeato said in Outlook Out of Memory to Open Large Folder:

                            It would be like expecting a Linux end user to do bash and work on the command line, doesn't seem to be different in my eyes.

                            I'd say even worse. BASH commands are trivial compared to Regedit. Regedit is difficult to explain, takes many steps, and is not repeatable.

                            BASH commands can be copy/paste.

                            And even still, expecting Linux end users to open a shell is ridiculous.

                            But some programs do ask for it. Microsoft can however make a line for that registry change too, they just make it with more steps since it is a GUI that is doing the changes.

                            scottalanmillerS 1 Reply Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller @dbeato
                              last edited by

                              @dbeato said in Outlook Out of Memory to Open Large Folder:

                              @scottalanmiller said in Outlook Out of Memory to Open Large Folder:

                              @dbeato said in Outlook Out of Memory to Open Large Folder:

                              It would be like expecting a Linux end user to do bash and work on the command line, doesn't seem to be different in my eyes.

                              I'd say even worse. BASH commands are trivial compared to Regedit. Regedit is difficult to explain, takes many steps, and is not repeatable.

                              BASH commands can be copy/paste.

                              And even still, expecting Linux end users to open a shell is ridiculous.

                              But some programs do ask for it. Microsoft can however make a line for that registry change too, they just make it with more steps since it is a GUI that is doing the changes.

                              Not applications on par to MS Office. Sure, a crappy third party product on any OS might do it. But apples to apples, you'd be talking about LibreOffice, for example. Trust me, LibreOffice works out of the box, you don't need to go into a registry, add new keys that didn't exist before, get admin access, and be super risky, just to open a spreadsheet.

                              This is MS Office we are talking about, not Windows. Name any software comparable to MS Office that requires this from end users on any platform.

                              1 Reply Last reply Reply Quote 0
                              • M
                                manxam
                                last edited by

                                Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

                                Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

                                The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

                                scottalanmillerS DashrenderD RomoR 3 Replies Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @manxam
                                  last edited by

                                  @manxam said in Outlook Out of Memory to Open Large Folder:

                                  Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

                                  Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

                                  The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

                                  Connected to Exchange. It is O365.

                                  1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @scottalanmiller
                                    last edited by

                                    @scottalanmiller said in Outlook Out of Memory to Open Large Folder:

                                    @dbeato said in Outlook Out of Memory to Open Large Folder:

                                    It would be like expecting a Linux end user to do bash and work on the command line, doesn't seem to be different in my eyes.

                                    I'd say even worse. BASH commands are trivial compared to Regedit. Regedit is difficult to explain, takes many steps, and is not repeatable.

                                    BASH commands can be copy/paste.

                                    And even still, expecting Linux end users to open a shell is ridiculous.

                                    you can edit the registry from a single command line

                                    1 Reply Last reply Reply Quote 1
                                    • DashrenderD
                                      Dashrender @manxam
                                      last edited by

                                      @manxam said in Outlook Out of Memory to Open Large Folder:

                                      Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

                                      Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

                                      The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

                                      I tend to agree - this sounds like corruption somewhere, could be the OST, a PST, the user's profile, etc.

                                      1 Reply Last reply Reply Quote 0
                                      • RomoR
                                        Romo @manxam
                                        last edited by Romo

                                        @manxam said in Outlook Out of Memory to Open Large Folder:

                                        Seeing as how it IS a 64 installation and is not using more than a couple of gigs of ram as stated in your title post, I'd suggest it's a corrupt profile.

                                        Is this connected to IMAP or Exchange? If so, why not spin up a new profile and let the mail sync and see what happens?

                                        The only issues that we ever run into with Outlook are fixed with a new profile which, thankfully, is a quick process -- unless you're using POP3 (kill me now!)

                                        The user has 2 ost files:
                                        0_1539632788102_ost-files.png

                                        And using cached Exchange Mode
                                        0_1539632923895_cached-mode.png

                                        She has around 43 user mailboxes as well, thinking this could be whats causing the issues.

                                        M 1 Reply Last reply Reply Quote 1
                                        • M
                                          manxam @Romo
                                          last edited by

                                          @romo : What do you mean "43 user mailboxes"? Do you mean that she has delegate access for 43 other mailboxes??

                                          RomoR scottalanmillerS 2 Replies Last reply Reply Quote 0
                                          • RomoR
                                            Romo @manxam
                                            last edited by

                                            @manxam Yes

                                            M 1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 1 / 2
                                            • First post
                                              Last post