Soft Skills for the IT Pro
-
@animal said in Soft Skills for the IT Pro:
There's been some really good conversations here (thank you all) and what I think could be really interesting is this... Maybe IT people need some soft skills, but maybe there's a need to show the users we support why we appear like we don't have soft skills at times. Maybe, just maybe, it appears that we're lacking in soft skills when really it's the users that are being condescending.
To that point I wonder if it's worth it to create some videos around user interaction with IT. Like a couple of scenarios from both points of view. One where it looks like the IT pro is talking down to the user, and the other where the IT pro is really just trying to help. Hmmmm
It is always a struggle because no one wants to be proven wrong, unfortunately with computer problems anyone using a computer will see it as their fault when something happens and then it becomes a blame game. The user doesn't want to be blamed, the IT person does not want to get blamed. You fix the issue and show how you fixed it and it might come across as condescending or superior. However that is the way things appear to the other end.
It is like me getting upset at things by the mere fact of words, sometimes I have gotten upset at @scottalanmiller or @JaredBusch by words said that are just that. It might look like an attack but in reality is just a statement and I need to work better at that.
-
@dbeato shove off powder puff!
-
@dustinb3403 said in Soft Skills for the IT Pro:
@dbeato shove off powder puff!
Then some of us are just condescending ******** sometimes.
Of course, sometimes I deserve having someone be a condescending ******** to me. I know I do idiotic things, hopefully less often as time goes by. If I'm being an ID10T, I want someone to tell me.
Sadly, my attitude is not reflected in the general population.
-
@travisdh1 said in Soft Skills for the IT Pro:
@dustinb3403 said in Soft Skills for the IT Pro:
@dbeato shove off powder puff!
Then some of us are just condescending ******** sometimes.
Of course, sometimes I deserve having someone be a condescending ******** to me. I know I do idiotic things, hopefully less often as time goes by. If I'm being an ID10T, I want someone to tell me.
That’s true as well.
-
@travisdh1 said in Soft Skills for the IT Pro:
@dustinb3403 said in Soft Skills for the IT Pro:
@dbeato shove off powder puff!
Then some of us are just condescending ******** sometimes.
Of course, sometimes I deserve having someone be a condescending ******** to me. I know I do idiotic things, hopefully less often as time goes by. If I'm being an ID10T, I want someone to tell me.
Exactly, I feel the same.
-
@animal said in Soft Skills for the IT Pro:
There's been some really good conversations here (thank you all) and what I think could be really interesting is this... Maybe IT people need some soft skills, but maybe there's a need to show the users we support why we appear like we don't have soft skills at times. Maybe, just maybe, it appears that we're lacking in soft skills when really it's the users that are being condescending.
Everyone needs soft skills. Period.
The application of said skills will vary greatly depending on the job duties.
