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    Nextcloud Troubleshooting

    IT Discussion
    nextcloud 13 troubleshooting sharepoint
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    • M
      mattbagan
      last edited by mattbagan

      I tried to install the sharepoint backend app but it failed the install and now NC is unreachable. I've tried to disable the app via cli but I get this error. Thoughts? Files External is not installed. Which I though it could be but I cannot do anything wih it.

      'OCA\\Files_External\\Lib\\Config\\IBackendProvider' not found at \/var\/www\/nextcloud\/apps\/sharepoint\/lib\/Backend\/Provider.php#31"

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch
        last edited by

        Never used that one or had a problem like that.

        1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403
          last edited by

          My first thought would be to restore from backup, rather than trying to fix a problem with a random message like that.

          1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller
            last edited by

            @mattbagan said in Nextcloud Troubleshooting:

            'OCA\Files_External\Lib\Config\IBackendProvider' not found at /var/www/nextcloud/apps/sharepoint/lib/Backend/Provider.php#31"

            Lots of threads like this that mention the issue, and have no fixes...

            https://github.com/icewind1991/files_external_dropbox/issues/11

            M 1 Reply Last reply Reply Quote 0
            • M
              mattbagan @scottalanmiller
              last edited by

              @scottalanmiller I saw that too. I am wondering if I could just delete the folder in question and see if that helps.

              dafyreD scottalanmillerS 2 Replies Last reply Reply Quote 0
              • dafyreD
                dafyre @mattbagan
                last edited by

                @mattbagan said in Nextcloud Troubleshooting:

                @scottalanmiller I saw that too. I am wondering if I could just delete the folder in question and see if that helps.

                That was going to be my recommendation -- at least move the folder to /root or something to test.

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                • scottalanmillerS
                  scottalanmiller @mattbagan
                  last edited by

                  @mattbagan said in Nextcloud Troubleshooting:

                  @scottalanmiller I saw that too. I am wondering if I could just delete the folder in question and see if that helps.

                  Maybe, do a move, not a delete, in case you need to put it back.

                  M 1 Reply Last reply Reply Quote 2
                  • M
                    mattbagan @scottalanmiller
                    last edited by

                    @scottalanmiller said in Nextcloud Troubleshooting:

                    @mattbagan said in Nextcloud Troubleshooting:

                    @scottalanmiller I saw that too. I am wondering if I could just delete the folder in question and see if that helps.

                    Maybe, do a move, not a delete, in case you need to put it back.

                    Good idea! I moved the folder and it may have taken longer then normal, but it finally loaded again.

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