Harassment Emails ?
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@wrx7m said in Harassment Emails ?:
@jaredbusch - What happens when someone gets married/divorced and changes their name? They have a new name, they have a new email address. So disruptive...
Oh FFS.
No. First these users still have their existing email account. Nothing changes. IT adds a new alias for the new name. Potentially even sets it as the reply to. There is no disruption. The old email is not gone.
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@jaredbusch Yes, that is true. But they start using their new one going forward. Wouldn't that mean changing it for connected services/logins?
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@wrx7m said in Harassment Emails ?:
@jaredbusch Yes, that is true. But they start using their new one going forward. Wouldn't that mean changing it for connected services/logins?
Why the would anyone do that? login names have nothing to do with email.
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@jimmy9008 said in Harassment Emails ?:
@jaredbusch said in Harassment Emails ?:
@jimmy9008 said in Harassment Emails ?:
Can you not just block the address?
You realize, that is not how anything works when it comes to spam right?
Seems to work for us. If we add the email to the block list, no more email from that address. If we add the domain to the block list, no more email from that domain. With the spam filter on high this seems to work fine for us...
But you'd have to block Gmail in this case.
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@wrx7m said in Harassment Emails ?:
@jaredbusch Yes, that is true. But they start using their new one going forward. Wouldn't that mean changing it for connected services/logins?
No you can simply create an alias with their new name, keeping g their original account intact.
Yes you can change their login credentials if they wanted, but that doesn't effect their email alias
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@wrx7m said in Harassment Emails ?:
@jaredbusch Yes, that is true. But they start using their new one going forward. Wouldn't that mean changing it for connected services/logins?
We've not had that happen.
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@jaredbusch Really? Most sites use an email address to login...
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@wrx7m said in Harassment Emails ?:
@jaredbusch - What happens when someone gets married/divorced and changes their name? They have a new name, they have a new email address. So disruptive...
Never had this be disruptive outside of one company that had SO many other problems that this was just expected. But most places handle this gracefully, or not at all. Some don't allow them to change, some use aliases, some never use their full names in emails at all (NTG) so it doesn't come up.
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@scottalanmiller said in Harassment Emails ?:
@jimmy9008 said in Harassment Emails ?:
@jaredbusch said in Harassment Emails ?:
@jimmy9008 said in Harassment Emails ?:
Can you not just block the address?
You realize, that is not how anything works when it comes to spam right?
Seems to work for us. If we add the email to the block list, no more email from that address. If we add the domain to the block list, no more email from that domain. With the spam filter on high this seems to work fine for us...
But you'd have to block Gmail in this case.
Our your block list grows so long that the computer/device doing the blocking stops working.
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@wrx7m said in Harassment Emails ?:
@jaredbusch Really? Most sites use an email address to login...
And how would that affect them? The old email address can't go away without disruption. So it would stay and logins would be unaffected.
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@scottalanmiller - In my scenario, the address didn't go away. It was added to a shared mailbox. Anyway, it's OK that you didn't like my idea. No one else brought any solutions preventing the user from receiving the emails, so I guess we are still at square 1.
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@wrx7m The entire point was the user has the power to block. The user also has the power to go to HR and the police.
This is not a technical issue.
Using IT to do anything with this is a waste of company money.
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@scottalanmiller said in Harassment Emails ?:
@wrx7m said in Harassment Emails ?:
@jaredbusch - What happens when someone gets married/divorced and changes their name? They have a new name, they have a new email address. So disruptive...
Never had this be disruptive outside of one company that had SO many other problems that this was just expected. But most places handle this gracefully, or not at all. Some don't allow them to change, some use aliases, some never use their full names in emails at all (NTG) so it doesn't come up.
It seems more likely that you will have to stray from that convention using only first names. It is less likely that you will have someone with the same first and last name, although still possible.
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@jaredbusch Fair-enough. It seemed like HR had asked IT to do this. I guess not.
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@wrx7m said in Harassment Emails ?:
What about changing the user's email address? Keep the other address active as a shared folder or something, so the sender doesn't receive NDRs and doesn't know that the email address has been changed.
Coming back to addressing this as a blocking strategy. This is hard because you have to update every possible sender of the change. Not something most people can do.
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Fire employee for using work resources for personal issues, and not for work.
Kidding of course.
