Network problems
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@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@dashrender said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
Because the Site tech guy decided to add one, as extra protection.
Opposite. No extra protection. Just extra cost and more things to fail, as you can see. There's no value here. The only benefits are to the network team to ensure their jobs based on unnecessary complexity. The business doesn't get any protection here, they just lose money.
He didnt spend any money on the router except when he bought it for his own home. He brought it in and put it in on his on accord.
who is 'he'?
on site tech guy
And who is that? Is it the owner of the restaurant? If not, I'm sure that tech charged the customer for the router they installed.
In this case, I'm not sure you'd get away from having two routers though - because you'll end up with a pissing match between your company - who supplies and supports the POS system and the IT guy who supports everything else.
Really a small switch between the cable modem your firewall, and the IT guy's firewall is what should have been installed. Then you each control your own segments with no worries about the other guy.
From my understanding, He works next door in his convenience store and comes over ot help them out when they have problems when he can. He thought he was helping.
"Helps out." Is no one in charge of the IT? Random people can just put random things on the network? For all we know, that device is a man in the middle and is siphoning off the company's data.
LOL - this is super common. Small business, the owner just calls his buddies to do support.
This is the question I had... is there some central IT that these guys are supposed to use (there is PCI compliance regulations here) or is there not? I'm confused as to what role @WrCombs company plays here. Why are they involved in fixing this if they aren't the IT firm?
Because we provide the Firewall and PC (and POS) to this other company.
The only "IT" this company has is their on site tech guy, and us. Through which we provide POS support and nothing else. the only reason I was called was because the ISP said it was our fireall causing his problem.I see. And which one is "yours", the inside one or the outside one?
ours would be "inside"
How did the ISP determine that your router even existed, then? That's the real question.
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@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@dashrender said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
Because the Site tech guy decided to add one, as extra protection.
Opposite. No extra protection. Just extra cost and more things to fail, as you can see. There's no value here. The only benefits are to the network team to ensure their jobs based on unnecessary complexity. The business doesn't get any protection here, they just lose money.
He didnt spend any money on the router except when he bought it for his own home. He brought it in and put it in on his on accord.
who is 'he'?
on site tech guy
And who is that? Is it the owner of the restaurant? If not, I'm sure that tech charged the customer for the router they installed.
In this case, I'm not sure you'd get away from having two routers though - because you'll end up with a pissing match between your company - who supplies and supports the POS system and the IT guy who supports everything else.
Really a small switch between the cable modem your firewall, and the IT guy's firewall is what should have been installed. Then you each control your own segments with no worries about the other guy.
From my understanding, He works next door in his convenience store and comes over ot help them out when they have problems when he can. He thought he was helping.
"Helps out." Is no one in charge of the IT? Random people can just put random things on the network? For all we know, that device is a man in the middle and is siphoning off the company's data.
LOL - this is super common. Small business, the owner just calls his buddies to do support.
This is the question I had... is there some central IT that these guys are supposed to use (there is PCI compliance regulations here) or is there not? I'm confused as to what role @WrCombs company plays here. Why are they involved in fixing this if they aren't the IT firm?
Because we provide the Firewall and PC (and POS) to this other company.
The only "IT" this company has is their on site tech guy, and us. Through which we provide POS support and nothing else. the only reason I was called was because the ISP said it was our fireall causing his problem.I see. And which one is "yours", the inside one or the outside one?
ours would be "inside"
How did the ISP determine that your router even existed, then? That's the real question.
They could ping the router, and They (the site) told the ISP that they had a router and a firewall
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@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@dashrender said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
Because the Site tech guy decided to add one, as extra protection.
Opposite. No extra protection. Just extra cost and more things to fail, as you can see. There's no value here. The only benefits are to the network team to ensure their jobs based on unnecessary complexity. The business doesn't get any protection here, they just lose money.
He didnt spend any money on the router except when he bought it for his own home. He brought it in and put it in on his on accord.
who is 'he'?
on site tech guy
And who is that? Is it the owner of the restaurant? If not, I'm sure that tech charged the customer for the router they installed.
In this case, I'm not sure you'd get away from having two routers though - because you'll end up with a pissing match between your company - who supplies and supports the POS system and the IT guy who supports everything else.
Really a small switch between the cable modem your firewall, and the IT guy's firewall is what should have been installed. Then you each control your own segments with no worries about the other guy.
From my understanding, He works next door in his convenience store and comes over ot help them out when they have problems when he can. He thought he was helping.
"Helps out." Is no one in charge of the IT? Random people can just put random things on the network? For all we know, that device is a man in the middle and is siphoning off the company's data.
LOL - this is super common. Small business, the owner just calls his buddies to do support.
This is the question I had... is there some central IT that these guys are supposed to use (there is PCI compliance regulations here) or is there not? I'm confused as to what role @WrCombs company plays here. Why are they involved in fixing this if they aren't the IT firm?
Because we provide the Firewall and PC (and POS) to this other company.
The only "IT" this company has is their on site tech guy, and us. Through which we provide POS support and nothing else. the only reason I was called was because the ISP said it was our fireall causing his problem.I see. And which one is "yours", the inside one or the outside one?
ours would be "inside"
How did the ISP determine that your router even existed, then? That's the real question.
They could ping the router, and They (the site) told the ISP that they had a router and a firewall
And from that description, the ISP determined that yours was the issue? Seems fishy.
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LOL - the ISP heard the work Firewall, didn't know what a router was and figured, welp must be the firewall. LOL
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@dashrender said in Network problems:
LOL - the ISP heard the work Firewall, didn't know what a router was and figured, welp must be the firewall. LOL
probably.
However now im more concered why they have a guy coming from next door to help. like scott said thats not a good thing to have.
Ive never met this guy, and the guys here are just as confused as I (we) seem to be because the main question is "why is he there if he isnt apart of the company? "He was supposed to call me back. Havent heard anything from him since 8 this morning.
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@dashrender said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
We tried hooking the modem up to the exact same port the router was using, restarted the modem, firewall and the NIC.
This won't work because you needed the inside router set to do one thing and the outside one set to do something else. When you removed the outside router, you needed to reconfigure the inside router to be the same as the outside before. It would not be expected to work with the configuration that was working previously.
In his case, the inside router (SonicWall) was set to DHCP, so it could pull an IP from Cox via the cable modem and should allow the SonicWall to get to the internet. Of course their remote monitoring software won't work because the IP of the SW changed.
No the inside router was pulling a DHCP address form the router that failed. Has nothing to do with Cox.
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@dashrender said in Network problems:
LOL - the ISP heard the work Firewall, didn't know what a router was and figured, welp must be the firewall. LOL
Handy trick, start calling the outside one the firewall and the inside one the router. Problem solved.
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@wrcombs said in Network problems:
@dashrender said in Network problems:
LOL - the ISP heard the work Firewall, didn't know what a router was and figured, welp must be the firewall. LOL
probably.
However now im more concered why they have a guy coming from next door to help. like scott said thats not a good thing to have.
Ive never met this guy, and the guys here are just as confused as I (we) seem to be because the main question is "why is he there if he isnt apart of the company? "He was supposed to call me back. Havent heard anything from him since 8 this morning.
Yeah, that's a mess right there. Random people from a random company putting random gear in and breaking the network? Ummm..... someone needs to rethink their support processes, lol.
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I know that @WrCombs is screwed by existing policy and decisions, but every time he posts I just have to say WTF.
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@jaredbusch said in Network problems:
I know that @WrCombs is screwed by existing policy and decisions, but every time he posts I just have to say WTF.
Its the position I fell into. and Now im dealing with as much as I can. Thanks for not always posting to the thread saying WTF. I appreciate that.
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@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
LOL - the ISP heard the work Firewall, didn't know what a router was and figured, welp must be the firewall. LOL
probably.
However now im more concered why they have a guy coming from next door to help. like scott said thats not a good thing to have.
Ive never met this guy, and the guys here are just as confused as I (we) seem to be because the main question is "why is he there if he isnt apart of the company? "He was supposed to call me back. Havent heard anything from him since 8 this morning.
Yeah, that's a mess right there. Random people from a random company putting random gear in and breaking the network? Ummm..... someone needs to rethink their support processes, lol.
So I did some digging on who this guy was and what was going on here... He is the manager of the entiore building. its like a 3 in one stop shop mall type what ever. So its his building that he is working in.
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@wrcombs said in Network problems:
@jaredbusch said in Network problems:
I know that @WrCombs is screwed by existing policy and decisions, but every time he posts I just have to say WTF.
Its the position I fell into. and Now im dealing with as much as I can. Thanks for not always posting to the thread saying WTF. I appreciate that.
yeah but... wtf
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@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@jaredbusch said in Network problems:
I know that @WrCombs is screwed by existing policy and decisions, but every time he posts I just have to say WTF.
Its the position I fell into. and Now im dealing with as much as I can. Thanks for not always posting to the thread saying WTF. I appreciate that.
yeah but... wtf
LOL
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@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@dashrender said in Network problems:
LOL - the ISP heard the work Firewall, didn't know what a router was and figured, welp must be the firewall. LOL
probably.
However now im more concered why they have a guy coming from next door to help. like scott said thats not a good thing to have.
Ive never met this guy, and the guys here are just as confused as I (we) seem to be because the main question is "why is he there if he isnt apart of the company? "He was supposed to call me back. Havent heard anything from him since 8 this morning.
Yeah, that's a mess right there. Random people from a random company putting random gear in and breaking the network? Ummm..... someone needs to rethink their support processes, lol.
So I did some digging on who this guy was and what was going on here... He is the manager of the entiore building. its like a 3 in one stop shop mall type what ever. So its his building that he is working in.
I'm not sure that that makes it better, lol. And that might violate some laws if push came to shove. Minor, but there are ISP protection laws for multi-tenant buildings.
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@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@jaredbusch said in Network problems:
I know that @WrCombs is screwed by existing policy and decisions, but every time he posts I just have to say WTF.
Its the position I fell into. and Now im dealing with as much as I can. Thanks for not always posting to the thread saying WTF. I appreciate that.
yeah but... wtf
LOL
It's not real till he FFS you.
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@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@scottalanmiller said in Network problems:
@wrcombs said in Network problems:
@jaredbusch said in Network problems:
I know that @WrCombs is screwed by existing policy and decisions, but every time he posts I just have to say WTF.
Its the position I fell into. and Now im dealing with as much as I can. Thanks for not always posting to the thread saying WTF. I appreciate that.
yeah but... wtf
LOL
It's not real till he FFS you.
Damn right.
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@jaredbusch Oh no way lol, thats great!
