Remote Monitoring and Management
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We are currently using Solarwinds N-Central. Now I know people hate Solarwinds, I just started so don't start a witch hunt. This is the first RMM I've used and I'm curious what else is out there. I want to set something up in my home lab that is capable of managing as many OSes as possible. I've checked some websites but nothing really jumped out at me at first glance. I would really love a FOSS RMM solution, but that may be asking too much.
tl;dr what RMM are you using and why that over the other products out there?
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In be for @scottalanmiller recommends @Sodium Suite.
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@coliver said in Remote Monitoring and Management:
In be for @scottalanmiller recommends @Sodium Suite.
LOL, exactly what I was going to say.
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I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
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@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
I use it everyday and I don't get a call at all!
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@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
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@dbeato said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
I use it everyday and I don't get a call at all!
Good for you. I must have the terrible sales person.
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@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
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@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
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@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
That seemed like the most promising one too. Sucks
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@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
Eh? I just press a button or ignore the call. I'm half tempted to have them turn off voicemail but I know I'd catch hell from the users who do call me (even though I've expressed that they shouldn't).
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@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
Eh? I just press a button or ignore the call. I'm half tempted to have them turn off voicemail but I know I'd catch hell from the users who do call me (even though I've expressed that they shouldn't).
The best way to deal with salespeople is to talk about football or the weather or your wife. Eventually you waste so much of their time they stop.
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@wirestyle22 said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
Eh? I just press a button or ignore the call. I'm half tempted to have them turn off voicemail but I know I'd catch hell from the users who do call me (even though I've expressed that they shouldn't).
The best way to deal with salespeople is to talk about football or the weather or your wife. Eventually you waste so much of their time they stop.
It also wastes too much of my time. We have some vendors that try the whole small talk bullshit. The moment they start asking those BS questions I ask them to get to the point.
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@coliver said in Remote Monitoring and Management:
@wirestyle22 said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
Eh? I just press a button or ignore the call. I'm half tempted to have them turn off voicemail but I know I'd catch hell from the users who do call me (even though I've expressed that they shouldn't).
The best way to deal with salespeople is to talk about football or the weather or your wife. Eventually you waste so much of their time they stop.
It also wastes too much of my time. We have some vendors that try the whole small talk bullshit. The moment they start asking those BS questions I ask them to get to the point.
yeah - I'm the same - I always thing they are trying to pull a fast one. I'm like - dude, you are not my friend. Please just get me what I'm asking for.
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@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@wirestyle22 said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
Eh? I just press a button or ignore the call. I'm half tempted to have them turn off voicemail but I know I'd catch hell from the users who do call me (even though I've expressed that they shouldn't).
The best way to deal with salespeople is to talk about football or the weather or your wife. Eventually you waste so much of their time they stop.
It also wastes too much of my time. We have some vendors that try the whole small talk bullshit. The moment they start asking those BS questions I ask them to get to the point.
yeah - I'm the same - I always thing they are trying to pull a fast one. I'm like - dude, you are not my friend. Please just get me what I'm asking for.
Yep, that's the whole point. I'm not going to have drinks with you even if I drank. I don't care about your kids and you don't care about mine. I'm not going to buy your product because you're my friend, that's not how this works.
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@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@wirestyle22 said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
@dashrender said in Remote Monitoring and Management:
@coliver said in Remote Monitoring and Management:
I've tested out Comodo One, it's nice but I would never purchase it, their sales people are pushy. I've told them three time I'm not interested and to not call me and I still get at least one call a day.
How have you not blocked them in the PBX yet, or are they using random numbers?
Someone else manages the PBX.
support ticket?
Eh? I just press a button or ignore the call. I'm half tempted to have them turn off voicemail but I know I'd catch hell from the users who do call me (even though I've expressed that they shouldn't).
The best way to deal with salespeople is to talk about football or the weather or your wife. Eventually you waste so much of their time they stop.
It also wastes too much of my time. We have some vendors that try the whole small talk bullshit. The moment they start asking those BS questions I ask them to get to the point.
yeah - I'm the same - I always thing they are trying to pull a fast one. I'm like - dude, you are not my friend. Please just get me what I'm asking for.
Oh, I know they aren't my friends. No one can out talk me in this type of scenario. My boss and all of my co-workers (back when I was answering calls) used get such a kick out of it. I'm obviously working the entire time I'm on the phone. You don't really need to be all there to small talk. It's like mailing money saving coupons to a company you hate. I'm going to take all of the junk mail I receive and mail them to you.
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@wirestyle22 said in Remote Monitoring and Management:
You don't really need to be all there to small talk.
You don't. Talking on the phone for me is incredibly disruptive. Not only do I have a silly amount of social anxiety when answering the phone but then I have to pay attention to what they are saying or else I'll just tune it out and ignore it.
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@coliver said in Remote Monitoring and Management:
@wirestyle22 said in Remote Monitoring and Management:
You don't really need to be all there to small talk.
You don't. Talking on the phone for me is incredibly disruptive. Not only do I have a silly amount of social anxiety when answering the phone but then I have to pay attention to what they are saying or else I'll just tune it out and ignore it.
For sure
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Atera is a decent solution. I do not use it much for RMM, just a little.
Costs $70/month per tech.
As I don't use it for tech based things, I only pay for a single tech and get the alerts and automation bits for a great price.
Install updates and force a reboot every monday morning.
run a powershell script (
choco upgrade all -y) every day at 2am.
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@coliver said in Remote Monitoring and Management:
@wirestyle22 said in Remote Monitoring and Management:
You don't really need to be all there to small talk.
You don't. Talking on the phone for me is incredibly disruptive. Not only do I have a silly amount of social anxiety when answering the phone but then I have to pay attention to what they are saying or else I'll just tune it out and ignore it.
Yeah, I found I can't multitask during conference calls, otherwise I simply end up ignoring the call.
