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    Intermittent call quality issues with a FreePBX instance on Vultr in Chicago

    IT Discussion
    vultr voip.ms freepbx 13 freepbx audio problems
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    • AdamFA
      AdamF @Alex Sage
      last edited by

      @aaronstuder said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

      Noisy Neighbor? Submit a ticket with Vultr 🙂

      I had this exact issue a couple months ago with the NJ data center with VULTR. Noisy neighbor. Opened ticket with Vultr and the neighbor was shut down within 10 minutes.

      1 Reply Last reply Reply Quote 2
      • wrx7mW
        wrx7m
        last edited by

        Get it figured out?

        JaredBuschJ 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @wrx7m
          last edited by

          @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

          Get it figured out?

          I am not working on this until Tuesday.

          scottalanmillerS 1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller @JaredBusch
            last edited by

            @jaredbusch said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

            @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

            Get it figured out?

            I am not working on this until Tuesday.

            @jaredbusch said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

            @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

            Get it figured out?

            I am not working on this until Tuesday.

            Because, eclipse.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @scottalanmiller
              last edited by

              @scottalanmiller said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

              @jaredbusch said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

              @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

              Get it figured out?

              I am not working on this until Tuesday.

              @jaredbusch said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

              @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

              Get it figured out?

              I am not working on this until Tuesday.

              Because, eclipse.

              LOL - I.E. customer, we don't care about your ability to use the phone system. 😛

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @Dashrender
                last edited by

                @dashrender said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

                @scottalanmiller said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

                @jaredbusch said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

                @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

                Get it figured out?

                I am not working on this until Tuesday.

                @jaredbusch said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

                @wrx7m said in Intermittent call quality issues with a FreePBX instance on Vultr in Chicago:

                Get it figured out?

                I am not working on this until Tuesday.

                Because, eclipse.

                LOL - I.E. customer, we don't care about your ability to use the phone system. 😛

                They already knew I was going to be unavailable. I am working on other things now anyway..

                1 Reply Last reply Reply Quote 0
                • syko24S
                  syko24
                  last edited by

                  I have a client on the same setup with Vultr (Chicago) and Voip.ms (chicago2.voip.ms). They were having the same issue on Friday with calls dropping in and out. This morning I am still getting a couple complaints but not as bad as Friday.

                  1 Reply Last reply Reply Quote 0
                  • syko24S
                    syko24
                    last edited by

                    So I submitted a ticket with Vultr and they moved me to a new server to see if that would make any difference. The call quality is a little better but there is still a little static/pop every couple of seconds. They had me send MTR results to them. I pointed out that there is some packet loss happening on the last hop but they said everything looks good. Below are my results. I removed the first few lines.

                    Host Loss % Sent Recv Best Avrg Wrst Last
                    be-33491-cr02.350ecermak.il.ibone.comcast.net 0 36 36 12 16 25 17
                    be-10563-pe01.350ecermak.il.ibone.comcast.net 0 36 36 11 15 26 12
                    50.242.150.34 0 36 36 11 17 69 13
                    0.ae12.cr2.ord6.scnet.net 0 36 36 12 17 34 17
                    ae2.ar9.ord6.us.scnet.net 0 36 36 12 16 32 13
                    ethernetxe-0-0-0:0-er1-q8.chi2.choopa.net 0 36 36 13 18 54 14
                    No response from host 100 7 0 0 0 0 0
                    No response from host 100 7 0 0 0 0 0
                    myinstance.vultr.com 4 32 31 0 13 20 13
                    ________________________________________________ ______ ______ ______ ______ ______ ______

                    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

                    1 Reply Last reply Reply Quote 0
                    • syko24S
                      syko24
                      last edited by syko24

                      The issue seems to have been resolved. No packet drops on MTR this time around.

                      1 Reply Last reply Reply Quote 1
                      • JaredBuschJ
                        JaredBusch
                        last edited by

                        Opened a ticket with Vultr. We'll see what they suggest.

                        1 Reply Last reply Reply Quote 0
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