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    Buffalo NAS Return Policy Review

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    • DustinB3403D
      DustinB3403 @mlnews
      last edited by

      @mlnews I don't disagree, but a hold on your card is a normal event (for the part) not the entire unit.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @DustinB3403
        last edited by

        @DustinB3403 said in Buffalo NAS Return Policy Review:

        @mlnews I don't disagree, but a hold on your card is a normal event (for the part) not the entire unit.

        Normal in what world? What other vendor does that?

        DustinB3403D 1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @scottalanmiller
          last edited by

          @scottalanmiller said in Buffalo NAS Return Policy Review:

          @DustinB3403 said in Buffalo NAS Return Policy Review:

          @mlnews I don't disagree, but a hold on your card is a normal event (for the part) not the entire unit.

          Normal in what world? What other vendor does that?

          Every vendor I've ever dealt with does this, where they put a hold on your card, and the hold is there until the part is returned, and after so many business days is the hold released.

          Now weeks, I understand is extensive. I wasn't commenting on the duration of the hold, just the fact that a hold is common-practice.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @DustinB3403
            last edited by

            @DustinB3403 said in Buffalo NAS Return Policy Review:

            @scottalanmiller said in Buffalo NAS Return Policy Review:

            @DustinB3403 said in Buffalo NAS Return Policy Review:

            @mlnews I don't disagree, but a hold on your card is a normal event (for the part) not the entire unit.

            Normal in what world? What other vendor does that?

            Every vendor I've ever dealt with does this, where they put a hold on your card, and the hold is there until the part is returned, and after so many business days is the hold released.

            Now weeks, I understand is extensive. I wasn't commenting on the duration of the hold, just the fact that a hold is common-practice.

            What vendors are you dealing with, though? Not HP, HPE, Dell, IBM, Cisco, Oracle, Fujitsu, Drobo... no one. I've never seen this, ever.

            1 Reply Last reply Reply Quote 1
            • DashrenderD
              Dashrender
              last edited by

              Scott, I too have had this happen to me, it was only once, and it definitely was not IBM, HP or Dell. I don't recall who it was.

              1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender
                last edited by

                What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • MattSpellerM
                  MattSpeller @DustinB3403
                  last edited by

                  @DustinB3403 said in Buffalo NAS Return Policy Review:

                  The putting a hold on your card for the amount of the part would be normal and acceptable. But putting a hold on your card for the entire NAS is obscene.

                  So I get it, while he's ticked that they asked for a CC, it's common practice to make sure you aren't trying to steal a spare part from them.

                  This is the difference between being treated as a customer and treated as a business

                  NCIX/Newegg/CanadaComputers do this all the time, because you're an untrustworthy lowly consumer. I get it, but don't try that wanky crap on a business relationship

                  dafyreD scottalanmillerS 2 Replies Last reply Reply Quote 1
                  • dafyreD
                    dafyre @MattSpeller
                    last edited by

                    @MattSpeller said in Buffalo NAS Return Policy Review:

                    ...but don't try that wanky crap on a business relationship

                    Precisely. We ditched our Buffalo after it started burning out drives on a regular basis.

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said in Buffalo NAS Return Policy Review:

                      What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

                      Most people buy their drives as part of the NAS and get service for the entire unit, just like any server. Bringing your own drives is definitely the niche, not the norm.

                      DashrenderD 1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @MattSpeller
                        last edited by

                        @MattSpeller said in Buffalo NAS Return Policy Review:

                        @DustinB3403 said in Buffalo NAS Return Policy Review:

                        The putting a hold on your card for the amount of the part would be normal and acceptable. But putting a hold on your card for the entire NAS is obscene.

                        So I get it, while he's ticked that they asked for a CC, it's common practice to make sure you aren't trying to steal a spare part from them.

                        This is the difference between being treated as a customer and treated as a business

                        NCIX/Newegg/CanadaComputers do this all the time, because you're an untrustworthy lowly consumer. I get it, but don't try that wanky crap on a business relationship

                        Right, but in IT we never seen this. This just indicates that Buffalo is consumer gear, not business gear. A business might not even have a credit card. What a weird thing to request! Even businesses that have CCs, rarely do they have a workflow that would allow IT to use it for this. Business and IT just don't work this way. No valid vendor could.

                        1 Reply Last reply Reply Quote 1
                        • DashrenderD
                          Dashrender @scottalanmiller
                          last edited by

                          @scottalanmiller said in Buffalo NAS Return Policy Review:

                          @Dashrender said in Buffalo NAS Return Policy Review:

                          What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

                          Most people buy their drives as part of the NAS and get service for the entire unit, just like any server. Bringing your own drives is definitely the niche, not the norm.

                          OIC

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @Dashrender
                            last edited by

                            @Dashrender said in Buffalo NAS Return Policy Review:

                            @scottalanmiller said in Buffalo NAS Return Policy Review:

                            @Dashrender said in Buffalo NAS Return Policy Review:

                            What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

                            Most people buy their drives as part of the NAS and get service for the entire unit, just like any server. Bringing your own drives is definitely the niche, not the norm.

                            OIC

                            Nothing wrong with getting your own drives, this allows you to control replacements and such and to pick just the right drives for your needs. Getting drives included means you are paying extra for support plans which makes no sense if your vendor doesn't get you the drives by next business day at the latest and requires you to pay or loan them money while they do so. So getting drives in a Buffalo is clearly crazy, but getting drives in a business class device can make sense.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Now that drives are cheaper, expensive support makes little sense. The cost of a six bay NAS with included drives with replacement support will cost more than buying the same NAS, getting "just the right" drives and buying a spare to keep on hand for instant replacement.

                              1 Reply Last reply Reply Quote 0
                              • ntozierN
                                ntozier
                                last edited by

                                My only experience with them was for an RMA for the whole NAS not for a single drive, but I experienced the same thing (CC hold, etc). I don't recall if we had to pay for the shipping but I want to say that they footed the bill for the shipping because of the problem.

                                Maybe the person you spoke to didn't realize if was just for a single drive? I mean I find the some non-technical users think of a Tower as the "hard drive". 🙂

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @ntozier
                                  last edited by

                                  @ntozier said in Buffalo NAS Return Policy Review:

                                  Maybe the person you spoke to didn't realize if was just for a single drive? I mean I find the some non-technical users think of a Tower as the "hard drive". 🙂

                                  Here is a quote from him: "And that was for the entire NAS with two 4TB drives (I only needed one drive)!!!"

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