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    Faxmaker - updating Office 365 for Receiving

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    • gjacobseG
      gjacobse @Dashrender
      last edited by

      @Dashrender said in Faxmaker - updating Office 365 for Receiving:

      So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

      This is the 'guess' There is a connector in O365 for faxmaker.com and points to a pair of IPs... which are his IPs, Old and new. Last night going through the connector setup there was a step to Validate - and it was failing.

      Today one is failing and one is succeeding. But I went through some of his DNS and added his updated IP to the ARecord.

      DashrenderD 1 Reply Last reply Reply Quote 1
      • DashrenderD
        Dashrender @gjacobse
        last edited by

        @gjacobse said in Faxmaker - updating Office 365 for Receiving:

        @Dashrender said in Faxmaker - updating Office 365 for Receiving:

        So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

        This is the 'guess' There is a connector in O365 for faxmaker.com and points to a pair of IPs... which are his IPs, Old and new. Last night going through the connector setup there was a step to Validate - and it was failing.

        Today one is failing and one is succeeding. But I went through some of his DNS and added his updated IP to the ARecord.

        Nice find. Of course the old IP is failing 😛

        Does O365 treat it round robin?

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @gjacobse
          last edited by

          @gjacobse said in Faxmaker - updating Office 365 for Receiving:

          So - the problem is not the problem but a different problem that is the problem. Facepalm

          In talking with the person today, the issue is this:

          User Janice creates an email - but is a fax. Generates Email in Outlook and is sent. Office 365 gets it and sees that it is to <number>@faxmaker.com and kicks it out of O365 back to the onsite server FaxMaker where it has access to the modems.

          From there, the email is converted to a fax and is sent using one of the four modems attached to the box.

          Stinks when the user reports the problem wrong, you look for days, hours at least, go back and say - are you sure? and well of course they aren't.

          gjacobseG 1 Reply Last reply Reply Quote 0
          • gjacobseG
            gjacobse @Dashrender
            last edited by

            @Dashrender said in Faxmaker - updating Office 365 for Receiving:

            @gjacobse said in Faxmaker - updating Office 365 for Receiving:

            So - the problem is not the problem but a different problem that is the problem. Facepalm

            In talking with the person today, the issue is this:

            User Janice creates an email - but is a fax. Generates Email in Outlook and is sent. Office 365 gets it and sees that it is to <number>@faxmaker.com and kicks it out of O365 back to the onsite server FaxMaker where it has access to the modems.

            From there, the email is converted to a fax and is sent using one of the four modems attached to the box.

            Stinks when the user reports the problem wrong, you look for days, hours at least, go back and say - are you sure? and well of course they aren't.

            Yes,.. makes my asking a question seem like I have no idea what I am talking about. True enough I wasn't familiar with the application or how it worked,.. but explained wrong,.. well Et on you..who made who?

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @gjacobse
              last edited by

              @gjacobse said in Faxmaker - updating Office 365 for Receiving:

              Of note - this is totally different then that which was emailed or discussed via phone yesterday with the person.....

              Well then.... ugh

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Dashrender
                last edited by

                @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

                Because MS is sending to the old IP address, of course!

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Dashrender
                  last edited by

                  @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                  So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

                  Yeah, it's email forwarding and the MX records would point to the wrong place.

                  1 Reply Last reply Reply Quote 0
                  • gjacobseG
                    gjacobse
                    last edited by

                    so poking around Google, points to the Firewall blocking from the IP / Port aspect.

                    so lets see if we can allow all port 25 traffic.

                    https://social.technet.microsoft.com/Forums/en-US/ef63dcb2-b814-4638-964c-ef5fc75612df/message-delayed-with-450-44316-connection-refused?forum=onlineservicesexchange

                    1 Reply Last reply Reply Quote 0
                    • DustinB3403D
                      DustinB3403
                      last edited by

                      But this worked beforehand, why would you have to update your firewall?

                      Go ahead and test, but the firewall should already be working. An IP change doesn't change the port filtering...

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @DustinB3403
                        last edited by

                        @DustinB3403 said in Faxmaker - updating Office 365 for Receiving:

                        But this worked beforehand, why would you have to update your firewall?

                        Go ahead and test, but the firewall should already be working. An IP change doesn't change the port filtering...

                        I suppose that there could be new rules for the new connection.

                        DustinB3403D 1 Reply Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403 @scottalanmiller
                          last edited by

                          @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                          @DustinB3403 said in Faxmaker - updating Office 365 for Receiving:

                          But this worked beforehand, why would you have to update your firewall?

                          Go ahead and test, but the firewall should already be working. An IP change doesn't change the port filtering...

                          I suppose that there could be new rules for the new connection.

                          I suppose that is possible, if the rules were specific for the original IP address.

                          scottalanmillerS 1 Reply Last reply Reply Quote 1
                          • scottalanmillerS
                            scottalanmiller @DustinB3403
                            last edited by

                            @DustinB3403 said in Faxmaker - updating Office 365 for Receiving:

                            @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                            @DustinB3403 said in Faxmaker - updating Office 365 for Receiving:

                            But this worked beforehand, why would you have to update your firewall?

                            Go ahead and test, but the firewall should already be working. An IP change doesn't change the port filtering...

                            I suppose that there could be new rules for the new connection.

                            I suppose that is possible, if the rules were specific for the original IP address.

                            That's normal, that rules apply to a specific address or connection. I'm guessing, but likely the router has a new connection for the new line. So no rules would exist for it by default.

                            1 Reply Last reply Reply Quote 0
                            • gjacobseG
                              gjacobse
                              last edited by

                              Just learned the duration of this issue,... It's not new,.. Not two or three days,... not even a week or two...

                              Try Twelve Weeks,....

                              sigh

                              DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender @gjacobse
                                last edited by

                                @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                                Just learned the duration of this issue,... It's not new,.. Not two or three days,... not even a week or two...

                                Try Twelve Weeks,....

                                sigh

                                Yeah... I peed in the pool.

                                1 Reply Last reply Reply Quote 1
                                • scottalanmillerS
                                  scottalanmiller @gjacobse
                                  last edited by

                                  @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                                  Just learned the duration of this issue,... It's not new,.. Not two or three days,... not even a week or two...

                                  Try Twelve Weeks,....

                                  sigh

                                  OMG, LMAO. We've entered the ridiculous zone.

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    Did you tell @art_of_shred

                                    gjacobseG 1 Reply Last reply Reply Quote 0
                                    • gjacobseG
                                      gjacobse @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                                      Did you tell @art_of_shred

                                      Was on a NTG conference call when it was brought up.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @gjacobse
                                        last edited by

                                        @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                                        @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                                        Did you tell @art_of_shred

                                        Was on a NTG conference call when it was brought up.

                                        Oh okay. LOL

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller
                                          last edited by

                                          Was there swearing?

                                          gjacobseG 1 Reply Last reply Reply Quote 0
                                          • gjacobseG
                                            gjacobse @scottalanmiller
                                            last edited by

                                            @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                                            Was there swearing?

                                            No, we were all professional and the like.

                                            1 Reply Last reply Reply Quote 0
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