ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Teamviewer hacked

    News
    20
    106
    22.9k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • DustinB3403D
      DustinB3403 @BRRABill
      last edited by

      @BRRABill said in Teamviewer hacked:

      @MattSpeller said

      @travisdh1 Companies immediately lose 100% of my trust when they handle stuff like this poorly. Teamviewer is a spectacular example.

      How are they handling it poorly?

      "No hack occurred, nothing to see here"

      BRRABillB 1 Reply Last reply Reply Quote 0
      • MattSpellerM
        MattSpeller @BRRABill
        last edited by

        @BRRABill said in Teamviewer hacked:

        @MattSpeller said

        @travisdh1 Companies immediately lose 100% of my trust when they handle stuff like this poorly. Teamviewer is a spectacular example.

        How are they handling it poorly?

        At a minimum all I ask is to send out a notice to all customers of EXACTLY what is happening and why. Remediation steps would be a nice addition.

        BRRABillB 1 Reply Last reply Reply Quote 0
        • BRRABillB
          BRRABill @MattSpeller
          last edited by

          @MattSpeller said

          At a minimum all I ask is to send out a notice to all customers of EXACTLY what is happening and why. Remediation steps would be a nice addition.

          I think they basically did that. They said they were not hacked, it was weak passwords (which they later said was too strongly worded), and that people should take advantage of their other security things they already had in place.

          It seems now they are FORCING people to use these security measures. So, much better for security, but it will probably drive away people who don't want to be bothered.

          1 Reply Last reply Reply Quote 0
          • BRRABillB
            BRRABill @DustinB3403
            last edited by

            @DustinB3403 said i

            "No hack occurred, nothing to see here"

            Has anyone yet proved there WAS a hack?

            DustinB3403D 1 Reply Last reply Reply Quote 1
            • david.wieseD
              david.wiese
              last edited by david.wiese

              I have had my work Surface Pro 3 taken over Twice while teamviewer was running. Changed all Passwords, enabled 2FA and it still happened again. Contacted Teamviewer Support and what did they say? They said it must have been my fault and their software had no security holes. My Co-workers computer was also taken over, however he didn't have 2FA enabled. Nothing was compromised on our systems but we are now in the search for a new provider. Teamviewer can no longer be trusted! Their support is crap. They play, let's blame the users and not actually look at our software.

              edit: I should add that I had a 18 character password with letters, numbers, caps as well as 2FA enabled plus the normal work security settings. Teamviewer was the hole, not our system.

              JaredBuschJ BRRABillB DashrenderD 3 Replies Last reply Reply Quote 1
              • DustinB3403D
                DustinB3403 @BRRABill
                last edited by

                @BRRABill said in Teamviewer hacked:

                @DustinB3403 said i

                "No hack occurred, nothing to see here"

                Has anyone yet proved there WAS a hack?

                I don't believe so, but something clearly has occurred. Or people are just out to steal money / buy crap and then claim it was theft due to TeamViewer and dispute the charges with their banks.

                1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @david.wiese
                  last edited by

                  @david.wiese said in Teamviewer hacked:

                  I have had my work Surface Pro 3 taken over Twice while teamviewer was running. Changed all Passwords, enabled 2FA and it still happened again. Contacted Teamviewer Support and what did they say? They said it must have been my fault and their software had no security holes. My Co-workers computer was also taken over, however he didn't have 2FA enabled. Nothing was compromised on our systems but we are now in the search for a new provider. Teamviewer can no longer be trusted! Their support is crap. They play, let's blame the users and not actually look at our software.

                  edit: I should add that I had a 18 character password with letters, numbers, caps as well as 2FA enabled plus the normal work security settings. Teamviewer was the hole, not our system.

                  While, I personally believe you, and believe that shit happened to TeamViewer, there is no proof. The problem here is that this is only your claim.

                  No one has been able to provide 100% documented proof.

                  david.wieseD 1 Reply Last reply Reply Quote 1
                  • BRRABillB
                    BRRABill @david.wiese
                    last edited by

                    @david.wiese

                    That sucks, sorry to hear that.

                    Did you reach out to them recently? They have been looking for people who had 2FA on and got hacked.

                    Also, do you know if you still had the random password on? I know that's something I did, and have recently turned off.

                    1 Reply Last reply Reply Quote 0
                    • david.wieseD
                      david.wiese
                      last edited by

                      @BRRABill said in Teamviewer hacked:

                      @david.wiese

                      That sucks, sorry to hear that.

                      Did you reach out to them recently? They have been looking for people who had 2FA on and got hacked.

                      Also, do you know if you still had the random password on? I know that's something I did, and have recently turned off.

                      No I haven't reached out to them because the last time I did, they essentially blew me off and told me it was my fault. I contacted them 4 months ago when this initially happened. And yes I have the random password turned off.

                      1 Reply Last reply Reply Quote 0
                      • david.wieseD
                        david.wiese @JaredBusch
                        last edited by

                        @JaredBusch said in Teamviewer hacked:

                        @david.wiese said in Teamviewer hacked:

                        I have had my work Surface Pro 3 taken over Twice while teamviewer was running. Changed all Passwords, enabled 2FA and it still happened again. Contacted Teamviewer Support and what did they say? They said it must have been my fault and their software had no security holes. My Co-workers computer was also taken over, however he didn't have 2FA enabled. Nothing was compromised on our systems but we are now in the search for a new provider. Teamviewer can no longer be trusted! Their support is crap. They play, let's blame the users and not actually look at our software.

                        edit: I should add that I had a 18 character password with letters, numbers, caps as well as 2FA enabled plus the normal work security settings. Teamviewer was the hole, not our system.

                        While, I personally believe you, and believe that shit happened to TeamViewer, there is no proof. The problem here is that this is only your claim.

                        No one has been able to provide 100% documented proof.

                        I wonder if the logs would tell anything?

                        BRRABillB 1 Reply Last reply Reply Quote 0
                        • Deleted74295D
                          Deleted74295 Banned
                          last edited by

                          I know of one UK MSP who has removed Teamviewer from most of their devices as a result of this, turned security up to 11. It is only left live on 1 server per client site which needs a log in prompt anyway and all security options in TV are enabled.

                          Soon they will be on to another tool I'm guessing.

                          Now if TV have not been hacked fine but their PR handling of this is costing them customers, period.

                          1 Reply Last reply Reply Quote 3
                          • BRRABillB
                            BRRABill @david.wiese
                            last edited by

                            @david.wiese said

                            I wonder if the logs would tell anything?

                            They should.

                            It would show all the incoming connections. It should also be in your account section on their website, it should list all connections.

                            1 Reply Last reply Reply Quote 0
                            • BRRABillB
                              BRRABill
                              last edited by

                              On a side note, how does one hack 2FA?

                              Or does it depend on the implementation?

                              For example, to log into TV, I use Google Authenticator, and I put that code into the TV website. So, where would the hack be? Hacking the reception portion of TV?

                              BRRABillB 1 Reply Last reply Reply Quote 0
                              • wirestyle22W
                                wirestyle22
                                last edited by wirestyle22

                                Innocent until proven guilty I say. I'm all for burning the witch if we know shes a witch but the lack of facts is just as concerning to me as the potential hacking.

                                -So, logically--

                                • If she weighs the same as a duck...
                                • she's made of wood.
                                • And therefore?
                                • A witch!
                                BRRABillB 1 Reply Last reply Reply Quote 2
                                • BRRABillB
                                  BRRABill @wirestyle22
                                  last edited by

                                  @wirestyle22 said in Teamviewer hacked:

                                  Innocent until proven guilty I say. I'm all for burning the witch if we know shes a witch but the lack of facts is just as concerning to me as the potential hacking.

                                  -So, logically--

                                  • If she weighs the same as a duck...
                                  • she's made of wood.
                                  • And therefore?
                                  • A witch!

                                  I don't get what you are saying here...

                                  wirestyle22W 1 Reply Last reply Reply Quote 0
                                  • BRRABillB
                                    BRRABill @BRRABill
                                    last edited by

                                    @BRRABill said

                                    On a side note, how does one hack 2FA?

                                    Or does it depend on the implementation?

                                    For example, to log into TV, I use Google Authenticator, and I put that code into the TV website. So, where would the hack be? Hacking the reception portion of TV?

                                    Or is the thinking that the software ITSELF is hacked, and hackers have a backdoor of sorts that bypasses all this? Which also wouldn't make sense since they are showing up in people's accounts and logs.

                                    1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @david.wiese
                                      last edited by

                                      @david.wiese said in Teamviewer hacked:

                                      I have had my work Surface Pro 3 taken over Twice while teamviewer was running. Changed all Passwords, enabled 2FA and it still happened again. Contacted Teamviewer Support and what did they say? They said it must have been my fault and their software had no security holes. My Co-workers computer was also taken over, however he didn't have 2FA enabled. Nothing was compromised on our systems but we are now in the search for a new provider. Teamviewer can no longer be trusted! Their support is crap. They play, let's blame the users and not actually look at our software.

                                      edit: I should add that I had a 18 character password with letters, numbers, caps as well as 2FA enabled plus the normal work security settings. Teamviewer was the hole, not our system.

                                      How do you know it was team viewer the second time? The hackers could have installed some other software that gave them control.

                                      david.wieseD 1 Reply Last reply Reply Quote 0
                                      • wirestyle22W
                                        wirestyle22 @BRRABill
                                        last edited by

                                        @BRRABill said in Teamviewer hacked:

                                        @wirestyle22 said in Teamviewer hacked:

                                        Innocent until proven guilty I say. I'm all for burning the witch if we know shes a witch but the lack of facts is just as concerning to me as the potential hacking.

                                        -So, logically--

                                        • If she weighs the same as a duck...
                                        • she's made of wood.
                                        • And therefore?
                                        • A witch!

                                        I don't get what you are saying here...

                                        It's a monty python reference

                                        1 Reply Last reply Reply Quote 0
                                        • MattSpellerM
                                          MattSpeller
                                          last edited by

                                          At this point it really does not matter who's fault it is, the fact that people are getting pwned via TV means there is a huge problem.

                                          Granted, that problem is really TV's even if it's not their fault. Which sucks for them significantly.

                                          Unfortunately the easiest and fastest solution for many people will be switching to another service.

                                          wirestyle22W 1 Reply Last reply Reply Quote 0
                                          • wirestyle22W
                                            wirestyle22 @MattSpeller
                                            last edited by wirestyle22

                                            @MattSpeller I don't think we can say it's a fact yet though. There is no proof yet. It's likely that something happened for sure but we can't say what.

                                            MattSpellerM 1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 3
                                            • 4
                                            • 5
                                            • 6
                                            • 4 / 6
                                            • First post
                                              Last post