Azure Outage... Again
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Microsoft says: That they will respond to the outage in eight hours.
Eight hours for Azure being 100% down (within our visible scope?) That's a pretty awful SLA for just checking their tickets to see that their platform has gone offline (within some scope.)
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@scottalanmiller said in Azure Outage... Again:
@coliver said in Azure Outage... Again:
@scottalanmiller said in Azure Outage... Again:
@coliver said in Azure Outage... Again:
Seems like it is time to migrate those remaining machines. Or are they Windows only machines that would be very difficult to license in a different cloud?
We've never had anything but Windows on Azure (thankfully, as we never run critical workloads on Azure either) but we do have customers that request Azure and they are down. Anything of ours is off of Azure, obviously... we aren't that crazy.
Your customers request Azure? That seems like one of those, let the IT people make the IT decisions things you mention. Not bashing you or the customer but with all the Azure issues that have been reported, and not just by @scottalanmiller, it seems crazy to jump on the Azure wagon at this point.
You mean that it sounds crazy not to just off of the Azure wagon at this point.
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@scottalanmiller said in Azure Outage... Again:
Microsoft says: That they will respond to the outage in eight hours.
Eight hours for Azure being 100% down (within our visible scope?) That's a pretty awful SLA for just checking their tickets to see that their platform has gone offline (within some scope.)
What plan are you on?
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller said in Azure Outage... Again:
Microsoft says: That they will respond to the outage in eight hours.
Eight hours for Azure being 100% down (within our visible scope?) That's a pretty awful SLA for just checking their tickets to see that their platform has gone offline (within some scope.)
What plan are you on?
This isn't an issue with "our systems", this is a platform level issue. Azure itself is offline right now. The SLA for our own servers isn't relevant.
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@scottalanmiller said in Azure Outage... Again:
Microsoft says: That they will respond to the outage in eight hours.
Eight hours for Azure being 100% down (within our visible scope?) That's a pretty awful SLA for just checking their tickets to see that their platform has gone offline (within some scope.)
For all Internet facing Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have external connectivity at least 99.95% of the time. - http://uptime.is/99.95
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller said in Azure Outage... Again:
Microsoft says: That they will respond to the outage in eight hours.
Eight hours for Azure being 100% down (within our visible scope?) That's a pretty awful SLA for just checking their tickets to see that their platform has gone offline (within some scope.)
For all Internet facing Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have external connectivity at least 99.95% of the time. - http://uptime.is/99.95
Yeah... doesn't really apply when Azure itself is down. The infrastructure is offline. There isn't even a console for VMs to fail over.
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Three nines availability is... pathetic.
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@scottalanmiller How do you know if affects everyone, and not just you?
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller How do you know if affects everyone, and not just you?
Doesn't matter WHO it affects, the issue is the basic platform. Azure, not just our stuff on top of Azure, is gone. I'm asking in this thread what the scope of exposure is, but it simply is irrelevant about the SLA.... there is no product there for us to check in on.
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Three nines availability is... pathetic.
Agreed. Get the client to pay for better support, or fire them.
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I just created a VM - no problem seen here....
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What about the AzureAD? Is that down as well?
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We aren't looking for support of our stuff, we want MS to know that their stuff is gone. It's a very different thing. It might be eight hours before MS even acknowledges that they are no longer providing services. Maybe to anyone, maybe for a region... who knows.
Bottom line, we go to look at Azure's main page and while the framework of the site is there, the data is not. It looks like their database might be down.
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@aaronstuder said in Azure Outage... Again:
Three nines availability is... pathetic.
Agreed. Get the client to pay for better support, or fire them.
"Pay for better support" is just another term for "migrate to rackspace."
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@dafyre said in Azure Outage... Again:
What about the AzureAD? Is that down as well?
Don't know. Not likely as that is handled by a different functional system.
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@scottalanmiller Then why haven't you migrated already?
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@aaronstuder said in Azure Outage... Again:
I just created a VM - no problem seen here....
What we've learned from rooms full of people who see Azure outages all the time is that nearly all outages are very localized. They seem to have their systems set up in such a way that even platform level issues only appear to certain blocks of people. Probably people running on different servers or whatever (not for the VMs, obviously, but for the console.) This lets MS claim zero outages even in the face of hundreds of pissed off customers in a single room talking about how they often have outages.
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller Then why haven't you migrated already?
Did you miss that we aren't the decision makers?
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@scottalanmiller sounds like it's time to fire the client...
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller sounds like it's time to fire the client...
That seems a bit drastic. They aren't complaining about it, they just let us know and we let MS know and MS says that they will look at the ticket in eight hours. Based on what factor would you fire the client? Would you also fire every client that uses Windows on the same logic, for example? What's the reason for firing the client?
