A Small orange non responsive
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Seems their support took a nose dive. a look online looks like other people are now having the same issue within the last 1-3 months. Been over a week since I opened a ticket. No response at all.
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That's odd, I don't think that we have ever waited over ten minutes.
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I had to reach out to them like a week or 2 ago for something. Did the chat took me like less than 3 minutes to talk to someone and get my answers.
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@scottalanmiller said:
That's odd, I don't think that we have ever waited over ten minutes.
Just look at their reviews on google within the past few months. I don't think I'm the only one..
I have a feeling you guys get special treatment. I'm about to file a charge back for mine.
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Why would we get special treatment? We are not a large account there by any means.
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@Jason said:
@scottalanmiller said:
That's odd, I don't think that we have ever waited over ten minutes.
Just look at their reviews on google within the past few months. I don't think I'm the only one..
I have a feeling you guys get special treatment. I'm about to file a charge back for mine.
That would be odd, we are not a large customer in any way and they would have to do some serious leg work to guess who we were as the account is not in NTG's name due to a weird account setup thing. It's like set up in one of Danielle's blog's names or something. So while someone could figure it out, it would require a lot of work to do. Sure we are way past the $5/mo account range, but not that far beyond.
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you guys seem to have a hard time with your accounts
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@KyleCaminita said:
you guys seem to have a hard time with your accounts
We always seem to be the ones catching all of the problems wherever we are.
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@scottalanmiller said:
@KyleCaminita said:
you guys seem to have a hard time with your accounts
We always seem to be the ones catching all of the problems wherever we are.
You can say that again!
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@Dashrender said:
@scottalanmiller said:
@KyleCaminita said:
you guys seem to have a hard time with your accounts
We always seem to be the ones catching all of the problems wherever we are.
You can say that again!
Well, at least the professionals are breaking things early. Assuming this is all beta/trial things that'd be good!
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still no response from them, and I put in a charge back but ASO hasn't responded to the claim with them either. Live Chat just sits as "We should be right with you!" and no agent ever comes.
Edit: finally got someone to come after 45min.. They said a ticket is the only method they can help through for me. Live Chat can't handle the issue.
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@Jason what's is the problem you need fixed?
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@aaronstuder said:
@Jason what's is the problem you need fixed?
Site does down all the time. The servers just aren't working well.
Anyway I filed a charge back and now they are harassing me with a credit collection agency and threatening to sue me if I don't give them the money back along with a $200 fee.
I used them a year ago and they weren't like this. I had them escalate the ticket via Chat and still nothing happened on it.
