What Are You Doing Right Now
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@BRRABill said:
You trust your plumber, right? If he says you need ... whatever ... do you just do it, or have him leave and then research. I generally, trusting him, just let him do it.
I do NOT pay a plumber to tell me what to buy that he is selling. He tells me what to buy, I buy it elsewhere. I pay the plumber directly for advice. He's a consultant. The sales person is the person that tells me what aisle to find the product in. I trust them to tell me the aisle and if the item is in stock, not if I should buy it or not.
You don't PAY CDW to consult, right? if not, then this example has no relationship to your other example.
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On a side note, I've never used CDW because their prices are always higher for the same stuff as my other distributors. I mostly use Amazon now, but I also use D&H a lot. Great service and it's usually fast shipping, like next day if I order before 3 pm.
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@BRRABill said:
Generally not my salesperson but the AV person who works there. The AV person would call me and we discuss. Perhaps this is not a true salesperson type scenario. But that is how CDW works at least.
Everyone at CDW is a salesperson. that's the only customer facing staff that they have.
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@scottalanmiller said:
@BRRABill said:
Generally not my salesperson but the AV person who works there. The AV person would call me and we discuss. Perhaps this is not a true salesperson type scenario. But that is how CDW works at least.
Everyone at CDW is a salesperson. that's the only staff that they have.
FTFY.
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@johnhooks said:
On a side note, I've never used CDW because their prices are always higher for the same stuff as my other distributors. I mostly use Amazon now, but I also use D&H a lot. Great service and it's usually fast shipping, like next day if I order before 3 pm.
Yup, there is no way for CDW to be super competitive because they have this really heavy sales person and quoting system where IT pros get to "feel" like they are getting away getting free consulting and have to do zero legwork. It is literally a form of paying someone else to do their jobs for them. Literally. They actually pay extra to offload the job that they were hired to do. CDW charges a premium for doing their work AND sells them higher end items when possible and more of them when possible (like SANs.)
But the important thing here... none of this is bad for CDW to do. It is the IT Pros that are shifting money to CDW to have CDW do the IT work. CDW is just providing a service and not doing anything remotely wrong. You can trust CDW to do exactly what they are there to do - find ways to sell you more. They are very ethical and trustworthy. You just have to know what you are trusting them to do.
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@DustinB3403 said:
@scottalanmiller said:
@BRRABill said:
Generally not my salesperson but the AV person who works there. The AV person would call me and we discuss. Perhaps this is not a true salesperson type scenario. But that is how CDW works at least.
Everyone at CDW is a salesperson. that's the only staff that they have.
FTFY.
jThey have warehouse people I think.
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Just to give some perspective on the attitudes at play, at the bottom of that thread people are openly suggesting that if the company actually expects that guy to do the job that he is paid to do that he should actively retaliate for being required to work and waste time running up the tab to make the company pay for having expected him to work.
It's a very actively unethical attitude going on there.
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@scottalanmiller said:
I do NOT pay a plumber to tell me what to buy that he is selling. He tells me what to buy, I buy it elsewhere. I pay the plumber directly for advice. He's a consultant. The sales person is the person that tells me what aisle to find the product in. I trust them to tell me the aisle and if the item is in stock, not if I should buy it or not.
I'm talking about the one who comes to your house. That most people hire to do plumbing work for them.
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@scottalanmiller said:
Just to give some perspective on the attitudes at play, at the bottom of that thread people are openly suggesting that if the company actually expects that guy to do the job that he is paid to do that he should actively retaliate for being required to work and waste time running up the tab to make the company pay for having expected him to work.
It's a very actively unethical attitude going on there.
Yeah, that part is ridiculous. I think a lot of those posts have merit, though.
You yourself said CDW was trustworthy. So if I feel they give me good advice (I NEVER rely on them to do the research fully) and their price is similar to other places, why wouldn't I use them?
For me, price is always key.
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@scottalanmiller Why, oh why, did I go look at that thread.
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@BRRABill said:
@scottalanmiller said:
I do NOT pay a plumber to tell me what to buy that he is selling. He tells me what to buy, I buy it elsewhere. I pay the plumber directly for advice. He's a consultant. The sales person is the person that tells me what aisle to find the product in. I trust them to tell me the aisle and if the item is in stock, not if I should buy it or not.
I'm talking about the one who comes to your house. That most people hire to do plumbing work for them.
Right. I pay him to do work and give advice. I don't buy products from him. He can try to sell me more of his own services, yes. But that is the extent of it. He's a consultant.
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@travisdh1 said:
@scottalanmiller Why, oh why, did I go look at that thread.
I have to look at it now haha
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@scottalanmiller said:
Right. I pay him to do work and give advice. I don't buy products from him. He can try to sell me more of his own services, yes. But that is the extent of it. He's a consultant.
I just let him install whatever part he needs.
Most of the time he charges less than I'd get it for at Home Depot anyway.
Maybe I am too trusting. But dangit when you need a toilet fixed...
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@BRRABill said:
You yourself said CDW was trustworthy. So if I feel they give me good advice (I NEVER rely on them to do the research fully) and their price is similar to other places, why wouldn't I use them?
Trustworthy to do what they are supposed to do - which is NOT something you want them to do to you. You can trust them to provide a reasonable option that is to their advantage to sell that they think you can be convinced to buy. That is their job and you can trust them to do it.
The problem is that trusting them MEANS that you can't trust their advice. You'd have to NOT trust them to be able to trust their advice. Does that make sense? that they are trustworthy is exactly why you can't get advice from them.
That their prices are similar doesn't matter. Did you need to buy the thing in the first place? that's the question.
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@BRRABill said:
@scottalanmiller said:
Right. I pay him to do work and give advice. I don't buy products from him. He can try to sell me more of his own services, yes. But that is the extent of it. He's a consultant.
I just let him install whatever part he needs.
Most of the time he charges less than I'd get it for at Home Depot anyway.
Maybe I am too trusting. But dangit when you need a toilet fixed...
It it is a screw or caulk or something, whatever. But the critical thing there is that he is a consultant, his income comes from the agreement whereby you pay him to be your "representative", he acts on your behalf. If he does sell things, they are likely very small, very obviously needed and very, very trivial compared to his pay. He is in no meaningful way incentivized by their sale.
A salesman is NOT paid by you but is paid purely through taking advantage of you. They are not your representatives but the vendor's representatives. if they do the right thing "for you" they cannot be trustworthy because they are misrepresenting the party to which they are responsible.
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I'm the lone IT. When it comes to purchasing decision (servers, switches, access points) I just ask our vendor, and whatever he sends me, I learn to manipulate it and use it.
I don't consider it lazy, just utilizing the resources available.
Omg.........
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Have you bought a house and dealt with real estate agents? Each side gets a rep. They are called a buyer's agent and a seller's agent. They play different roles, each one has to, by law, do what is best for their client. If they do not it is a breach of contract.
The IT Pro is the buyer's agent for the business. The salesman is the seller's rep for the vendor. They each have a job to do. If you try to get the seller's rep to act on your behalf you are pressuring them to do something unethical and if they do it, you can't trust them because they would be acting unethically.
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So there are no sales people you think are not trying to "take advantage of you"?
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@johnhooks said:
I'm the lone IT. When it comes to purchasing decision (servers, switches, access points) I just ask our vendor, and whatever he sends me, I learn to manipulate it and use it.
I don't consider it lazy, just utilizing the resources available.
Omg.........
I didn't see that one. Holy cow that is bad. I can't believe that anyone in that thread would be willing to post these opinions publicly. These are "asking to be fired" attitudes. If their businesses knew that they thought this way..... damn.
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My "don't believe the vendor hype" post on the above mentioned thread got no love... bunch of lazy sumbiches. Not to mention "easily led automatons"...
