Ticket System
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What your current recommendation?
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That really depends on what you are looking for in a Ticket system.
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How many techs will have access? Do you ant to go hosted or local. Reports?
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@gjacobse 3 to start, could grow. Ether hosted or local. Report would be nice.
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Spiceworks Hosted is free and easy. Zoho has a couple of options. Zoho also has ManageEngine which is free and hosted. ZenDesk is popular.
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I liked ManagedEngine,.. but know that they have a tech limit - to which I can not currently recall what is. It may be five,.. so at a 3 limit, might be an option.
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@gjacobse said:
I liked ManagedEngine,.. but know that they have a tech limit - to which I can not currently recall what is. It may be five,.. so at a 3 limit, might be an option.
Where do you get that? there is no limit, you pay per technician if you need more.. We have a heck of a lot more than that.
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@jason is right, it was unlimited in all vectors.
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@scottalanmiller said:
@jason is right, it was unlimited in all vectors.
ManageEngine ServiceDesk is completely free and unlimited for the Helpdesk only. They are selling the helpful add ons. But even those have free plans for a small amount of users.
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The Enterprise version is well worth the costs IMO. Though even the free version would be miles ahead of Spiceworks.
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@Jason said:
The Enterprise version is well worth the costs IMO. Though even the free version
would beis miles ahead of Spiceworks.FTFY
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There is http://osticket.com/ just recently installed for a small team, self hosted, has KB, portal login for agents and client, post tickets via email etc.
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+1 for Spiceworks
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@Ambarishrh it even says on their site the are the worlds MOST POPULAR so it's gotta be good
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I used ServiceDesk in the past for two users. I really liked it, very easy to use and fast. There were some little hiccups that I wasn't aware of (reply to email did some really funky things, at least on that setup).
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@scottalanmiller said:
Spiceworks Hosted is free and easy. Zoho has a couple of options. Zoho also has ManageEngine which is free and hosted. ZenDesk is popular.
Just checked the website and found this hosted option. They say its free, any limitations that you know of?
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@Ambarishrh said:
@scottalanmiller said:
Spiceworks Hosted is free and easy. Zoho has a couple of options. Zoho also has ManageEngine which is free and hosted. ZenDesk is popular.
Just checked the website and found this hosted option. They say its free, any limitations that you know of?
We mentioned several vendors there. Which one are you asking about?
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@scottalanmiller I meant spiceworks hosted option
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Ah ha. SW hosted works well but is super limited. We use it for some stuff.
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No ticket merging, no editing of ticket details, basically no reports...
