I actually have this laptop as well. It's worked like a charm and have actually developed a good portion of SodiumSuite on it. No issues at all.
Side tag because I had someone ask which chromebook I have: @DustinB3403 this one is the one that I have.
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
@minion-queen said in What Are You Doing Right Now:
@quixoticjeremy said in What Are You Doing Right Now:
@dustinb3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@fuznutz04 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@eddiejennings said in What Are You Doing Right Now:
Back to reality
Post conference withdrawal.
Playing catch up after the conference. It isn't as fun as the conference.
I start the real catch up the day after tomorrow. Tomorrow I have to sit around hoping that Frontier shows up with my fiber connection for the house
Frontier offers fiber?
Not that I'm aware of. At least not around here.
Dallas they do.
Makes sense, anywhere but the ROC.
@dbeato Lot's of good stuff here. I've been in a bit of a transition (had to make some changes so that I actually had money to pay the bills) so that slowed how quickly I was pumping out fixes but I think we're getting to a point where I'm almost back on track. I'll be looking into all these hopefully later today.
@scottalanmiller said in Sodium Helpdesk: Set Default View:
By default, I think that the ticket view should be set to "My Open Tickets". That shouldn't be a filter that has to be turned on. Maybe a few quick buttons would be handy, too. Like "My Open", "All Open" and "All" that you can just toggle without going into a filter menu.
Agreed and now that we have the filtering system (yay). I'll definitely start putting common practices like this into place. For example closed tickets now normally are not included in the initial unless filtered to look for closed. I'll be sure to present a "my tickets" view hopefully soon.
@Breffni-Potter You have a point, I'll say this. If I were to hack a company (which I would never do) I'm going to choose someone who has "left the front door unlocked" why would I choose a far more difficult target if there are tons of easy targets that are just as profitable?
@scottalanmiller said in Non-IT News Thread:
'Significant' Roman silver hoard found in Fife by teenager
http://www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-40778533
Nice! Lucky kid.
@wrx7m said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)
Every time I hear/read that phrase, I think of this -
Youtube Video
LOL well played sir, well played. And now I want to watch the matrix trilogy....
@scottalanmiller Great points here. IT and Software Engineering are extremely different but also the culture behind each side of this coin is very different like you said. As someone who has worked on both sides of this coin your point that most on the IT side have at least some programming experience where most software engineers tend to have very little to no IT experience is very accurate. This makes it very interesting when you have software engineers trying to support their own software, reason being they tend to not have the experience to deal with environmental issues that come up (or at least that's what I see happen fairly regularly).
@dafyre said in What Are You Doing Right Now:
|-) Morning!
Time to do it again!
Time to pour the coffee. At least it's not Monday!
@scottalanmiller said in Sodium Monitoring Request: Confirm on Delete:
Currently if you click an X on a machine in the Sodium Dashboard, it just deletes the item immediately, no warning, no text saying that that is what it does, nothing. If you accidentally click there, gone. If you are wonder if that is a button, gone. If you wonder what it does, gone. It's a bit dramatic.
Being able to delete is good, but I feel like this might be a feature that needs to be "hidden" unless enabled. Like you have to click something elsewhere on the screen to have it show up at all so that it is never taking screen real estate or inviting click errors, and if clicked it needs a stern warning asking if you really mean to delete a machine from the system since reinstalling isn't necessarily trivial.
I think that this is a more than fair point, and something I should have put in to begin with. Look for this in a hotfix in the near future.
@EddieJennings If IT doesn't do it then there could be environmental factors that weren't set up identically to prod that could influence who code runs, thus creating bugs and wasted time once the code hits production.
@minion-queen said in What Are You Doing Right Now:
Not enough coffee in the world still....
This seems to be a regular issue for us. How do we solve it?
@dustinb3403 said in What Do You Want in a Helpdesk and Ticketing System?:
/s I want beer and food from my help desk system. Can you build that in? /s-off
Now that would be an amazing feat. No one would ever use a different ticketing system. Not to mention I would never get any further work done ever again lol.
@rojoloco said in Random Thread - Anything Goes:
Spotted this shirt today at my favorite lunch spot:
Quality shirt right there!
@scottalanmiller said in Sodium: Machine Tagging Request:
I think being able to add tags to assets would be great. This way we could have different tags for different scenarios. Maybe some tags should be built-ins and some could be individual? Some tag ideas would be...
- Prod, Dev, Staging, QA, Testing
- Desktop, Laptop, Server, Switch, Router, NAS, SAN
- Application Tags: MariaDB, PostgreSQL, Apache, NGinx, Database, Web, SQL Server, IIS, Exchange, Zimbra, Email
Definitely not a bad idea. This definitely won't be one I'll be able to roll out in an hour of work though lol. I'll add this to the project list for sure though!
@dustinb3403 said in Random Thread - Anything Goes:
@eddiejennings said in Random Thread - Anything Goes:
<rant>
What boils my blood more than anything:User: HELP HELP. . . but not right now.
</rant>The only reasonable response is
<rant>
Fine, I'll get to you next month!
</rant>
This, I like this. I always did next week but your version, this is taking it to the next level.
@nerdydad said in Sodium Monitoring Request: Confirm on Delete:
Maybe not all IT admins (namely helpdesk techs) need the capability to delete.
Already something that has been noted, while it hasn't been fully implemented you can see that this functionality is being built in with the admin module in terms of group permissions settings. So yep this will be covered (and very soon).
@jt1001001 said in What Are You Doing Right Now:
so here's a holy (insert explitive here). Been at my current job 15 years! That 1/3 of my life!
Wow, you are actually kind of an oddity. Last I checked (and something that I'm working on/learning) is that often times the best way to get raises/promotions is through changing companies. You must have found a good one!
These are all really good points. The admin module really hasn't been touched much since the introduction of the helpdesk so I'm playing catch on up on that as we speak. I'll make sure to keep this in mind here as I work on it. Thanks @NashBrydges !
