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    Sodium Helpdesk: Org and Contact Drop Downs Not Populating

    SodiumSuite
    sodium helpdesk ticket bug report
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    • gjacobseG
      gjacobse @DustinB3403
      last edited by

      @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

      @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

      When making a new ticket, several of the fields are failing to populate.

      0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

      @QuixoticJeremy @QuixoticJustin

      Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

      Each ticket can have different information.

      NTG is a contact / Org so yes.

      I would check, but seemingly can't log in today.

      QuixoticJeremyQ 1 Reply Last reply Reply Quote 1
      • QuixoticJeremyQ
        QuixoticJeremy @gjacobse
        last edited by

        @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

        @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

        @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

        When making a new ticket, several of the fields are failing to populate.

        0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

        @QuixoticJeremy @QuixoticJustin

        Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

        Each ticket can have different information.

        NTG is a contact / Org so yes.

        I would check, but seemingly can't log in today.

        I'm waiting on my IT to wake up so that I can figure out what is going on.

        gjacobseG DustinB3403D 2 Replies Last reply Reply Quote 1
        • gjacobseG
          gjacobse @QuixoticJeremy
          last edited by

          @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

          @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

          @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

          @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

          When making a new ticket, several of the fields are failing to populate.

          0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

          @QuixoticJeremy @QuixoticJustin

          Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

          Each ticket can have different information.

          NTG is a contact / Org so yes.

          I would check, but seemingly can't log in today.

          I'm waiting on my IT to wake up so that I can figure out what is going on.

          Okay,.. the password reset doesn't work either... so might be related. Did you kick it yet?

          QuixoticJeremyQ 2 Replies Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @QuixoticJeremy
            last edited by

            @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

            @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

            @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

            @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

            When making a new ticket, several of the fields are failing to populate.

            0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

            @QuixoticJeremy @QuixoticJustin

            Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

            Each ticket can have different information.

            NTG is a contact / Org so yes.

            I would check, but seemingly can't log in today.

            I'm waiting on my IT to wake up so that I can figure out what is going on.

            I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

            QuixoticJeremyQ 1 Reply Last reply Reply Quote 0
            • QuixoticJeremyQ
              QuixoticJeremy @DustinB3403
              last edited by

              @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

              @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

              @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

              @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

              @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

              When making a new ticket, several of the fields are failing to populate.

              0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

              @QuixoticJeremy @QuixoticJustin

              Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

              Each ticket can have different information.

              NTG is a contact / Org so yes.

              I would check, but seemingly can't log in today.

              I'm waiting on my IT to wake up so that I can figure out what is going on.

              I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

              lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

              DustinB3403D wrx7mW 2 Replies Last reply Reply Quote 0
              • QuixoticJeremyQ
                QuixoticJeremy @gjacobse
                last edited by

                @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                When making a new ticket, several of the fields are failing to populate.

                0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

                @QuixoticJeremy @QuixoticJustin

                Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

                Each ticket can have different information.

                NTG is a contact / Org so yes.

                I would check, but seemingly can't log in today.

                I'm waiting on my IT to wake up so that I can figure out what is going on.

                Okay,.. the password reset doesn't work either... so might be related. Did you kick it yet?

                lol good idea. Let me give that a shot 🙂

                1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403 @QuixoticJeremy
                  last edited by

                  @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                  @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                  @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                  @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                  @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                  @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                  When making a new ticket, several of the fields are failing to populate.

                  0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

                  @QuixoticJeremy @QuixoticJustin

                  Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

                  Each ticket can have different information.

                  NTG is a contact / Org so yes.

                  I would check, but seemingly can't log in today.

                  I'm waiting on my IT to wake up so that I can figure out what is going on.

                  I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

                  lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

                  Stupid jurisdiction. . .

                  QuixoticJeremyQ 1 Reply Last reply Reply Quote 1
                  • QuixoticJeremyQ
                    QuixoticJeremy @DustinB3403
                    last edited by

                    @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                    When making a new ticket, several of the fields are failing to populate.

                    0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

                    @QuixoticJeremy @QuixoticJustin

                    Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

                    Each ticket can have different information.

                    NTG is a contact / Org so yes.

                    I would check, but seemingly can't log in today.

                    I'm waiting on my IT to wake up so that I can figure out what is going on.

                    I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

                    lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

                    Stupid jurisdiction. . .

                    ain't that the truth.... I suppppooose it's there for good reason.... but still.

                    1 Reply Last reply Reply Quote 0
                    • QuixoticJeremyQ
                      QuixoticJeremy @gjacobse
                      last edited by

                      @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                      @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                      @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                      @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                      @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                      When making a new ticket, several of the fields are failing to populate.

                      0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

                      @QuixoticJeremy @QuixoticJustin

                      Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

                      Each ticket can have different information.

                      NTG is a contact / Org so yes.

                      I would check, but seemingly can't log in today.

                      I'm waiting on my IT to wake up so that I can figure out what is going on.

                      Okay,.. the password reset doesn't work either... so might be related. Did you kick it yet?

                      We're back up.

                      1 Reply Last reply Reply Quote 2
                      • wrx7mW
                        wrx7m @QuixoticJeremy
                        last edited by

                        @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                        @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                        @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                        @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                        @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                        @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                        When making a new ticket, several of the fields are failing to populate.

                        0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

                        @QuixoticJeremy @QuixoticJustin

                        Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

                        Each ticket can have different information.

                        NTG is a contact / Org so yes.

                        I would check, but seemingly can't log in today.

                        I'm waiting on my IT to wake up so that I can figure out what is going on.

                        I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

                        lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

                        Every time I hear/read that phrase, I think of this -
                        Youtube Video

                        QuixoticJeremyQ 1 Reply Last reply Reply Quote 1
                        • QuixoticJeremyQ
                          QuixoticJeremy @wrx7m
                          last edited by

                          @wrx7m said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          @quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          @gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          @dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          @scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:

                          When making a new ticket, several of the fields are failing to populate.

                          0_1501824171637_Screenshot from 2017-08-04 00-21-59.png

                          @QuixoticJeremy @QuixoticJustin

                          Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.

                          Each ticket can have different information.

                          NTG is a contact / Org so yes.

                          I would check, but seemingly can't log in today.

                          I'm waiting on my IT to wake up so that I can figure out what is going on.

                          I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?

                          lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)

                          Every time I hear/read that phrase, I think of this -
                          Youtube Video

                          LOL well played sir, well played. And now I want to watch the matrix trilogy....

                          1 Reply Last reply Reply Quote 1
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