Apologies if this has already been asked but I did a search and didn't find any relevant posts.
Am ready to migrate to using SodiumSuite for simple ticketing but one big feature I can't find is email integration. By this I mean having the ability to create tickets from emails, notifying admins and users on ticket status changes/comments. Would be great if ticket could be self-assigned or pre-processed based on rules (ie: if from email domain = example.com then assign to Admin2 and set Organization = Example Org). I use Office 365 but being able to use any email address to receive or send would be great.
Is this already on your roadmap?