NTG and The Minion Queen want to give you the opportunity to win an hour of Consultation time to discuss your MSP Administration and Management needs. You can ask all those how do I hire someone or how do I pick a payroll service questions and more?

Find me, The Minion Queen (hint look for the REAL crown) at SpiceWorld and amuse me with your stories of your miss-management adventures. I will pick one winner on Thursday Morning and post it here and on twitter. Come on I know you have some crazy oops I shouldn't have done that stories, in the craziness of running your own business and trying to be the awesome IT Pro at the same time.

I get at least one of those calls a day. Not on my work line though. That is beyond rude and extremely unprofessional.

@nerdydad said in What Do You Want in a Helpdesk and Ticketing System?:

I've had a small wishlist since SW that they never took advantage of, them bastards.

This might be expanding the scope of the project, but I definitely think that asset management needs to be tied into the helpdesk for the reason that the IT department would then be collecting a history of that device. "This device has failed x many times within y many months because of z. It needs to be replaced."

Also, parts management. How many monitors have been replaced, to what departments, for how much cost? Tie that part management to the ticket, deduct it from parts management, and receive alerts as to when parts fall below a certain threshold and needs to be reordered, similar to stock in a store.

Self-service portal with customize-able pages for users to self-submit tickets of common tasks that requires specific information, such as on-boarding/off-boarding (but not waterboarding ;-)). Needs to also contain clickable links to items either within the system or on the network. It would be even better if permissions could be applied based on user/group accounts, tied either through AD/LDAP or within the system itself.

Umm why not???

Umm no that is horrible

Welcome. You will find some very smart people around here.

http://13wham.com/news/features/top-stories/stories/man-tries-kill-spider-starts-house-fire-13947.shtml

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+1 for IT Chuck Norris

Technical Service Specialist

Working on a client site. I HATE tech work

@Dashrender They just suck that bad is my opinion. If they are screwing with us, well sucks to be them. We post online about these outages every time they happen. And now steer clients clear of them as much as possible.

http://wptavern.com/100000-wordpress-sites-compromised-using-the-slider-revolution-security-vulnerability

I must be crazy but in all the craziness I realized I needed to do more fun things. Watching @art_of_shred play all the time wasn't it anymore. So I tried out for a Classic rock band last weekend and am now the lead singer!!

First gig was supposed to be October 11th. Got a call last night nope it's Saturday. So while doing the other million and 10 things I do each day I am learning 50 songs (some I know but I am crazy).

I can't wait though I am really looking forward to this. Tonight is my first real band practice and of course they decide to do it at a local bar instead of a normal practice space. Free drinks!

Welcome to reading our threads on ML. I hope you actually join in and start posting with us. The Pro's around here love to help each other well and pick on each other of course. Please don't feel like you need to hide but join in on the fun.

If you want to reach out to those in the know around here you can always reach out to pretty much anyone around here. I am sure you know us from other communities as well.

There have been lots of changes for the good in the last 6 months or so with O365.

Yes I put in a ticket and you are the one who gets to do the work

Unitrends will be working with
Cisco UCS and Nutanix to allow Channel Partners have a full package to offer their clients

@scottalanmiller sent me a link to this. I will be demoing it! https://www.17hats.com/

I often am asked to sit on my hands when I am talking.

I haven't updated this thread in awhile and another thread reminded me I should : DCH is a NTG customer that does business management services and when I was starting GS I had used them to handle logistics to get the company started. So in the very early months DCH was involved as a business partner but DCH hasn't been involved or an owner since original logistics were completed. Once I had GS fully set up everything was then moved to me directly. MangoLassi was literally started over night after a late night phone call.

The nature of SMB is that companies work together on projects all of the time. I couldn't get GS setup fast enough to support MangoLass so had to hire a company that could do it for me and help with all the crazy logistics FAST. Of course I was going to go with someone I knew. DCH was awesome to work with and did a lot to get me on my feet fast.

@Hubtech said:

Who else has unplugged from work for any period of time? How'd you do it? Did you get outside help? are you a one man show? What were you doing that required you to unplug?

I just unplugged for 3 and a half days. The first time I have been able to do it. The world did not end my team is awesome and covered for me. Having an awesome team is what made it possible! Also where your focus is makes it possible. We are pretty good here in my house at keeping family first. They always get my attention when needed work comes second.