@IRJ
No id dont think i bypassed anything , i just work at a callcenter and have no IT or helpdesk job i work w a electrical. i get what you mean, im not able to change or see anything major besides whats been discovered, id like to keep the job and say nothing...
Funny thing i accually tried to use the situation to send to the IT department and see if they could get me a job over, turns out only SUP can talk with IT departments and the emails i tried to send off too are old. i was excited to use it in a positive way. Yeah ill just learn at the job and not take a risk of termination by telling/