Hi all! I'm not sure if you have an environment where you have to manage Apple devices, but if you do (and you're not a Fortune 500 company - this is meant for the SMB space), I would HIGHLY recommend looking into Apple's JointVenture program.
I, myself, am not generally an Apple person in that I haven't had to support many Apple products, and I don't use them personally. However, my company has been doing more and more development work with iOS, which has been translating into more Mac and iOS usage on the network. As such, I found myself scrambling to be a better Mac Admin. Helping me on this journey has been the (somewhat) new program called JointVenture.
Essentially, it's a program that attempts to put Apple more front and center in a business by offering stellar support to those users who sign up for it. It cost about $80 per "system" per year. Each "system" can be comprised of a Mac (any device running OS X), Apple Cinema Display, iPhone, iPad, and iPod. once these devices are registered, you then become a first class citizen at the Apple Store. And by first class, I really mean FIRST CLASS. You get your own rep, you get to go ahead of EVERYONE waiting for a Mac Genius, you have access to a "private" schedule through their portal, and you get a 6% discount on all purchases. That discount also extends to employees (they love it).
It's a wonderful program and I highly recommend looking into if you support at least 5 Mac's (5 is the minimum to sign up for the program and you can add to that 1 by 1 as you grow your Apple devices).
