No Outbound calls even TRUNK is registered
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Can anyone assist me?
I have an account which could make outbound call on X-Lite, however, when I registered on PBX server. It doesn't work even I have created the Outbound call.
Here is what I have seen:
== Using SIP RTP CoS mark 5 -- Called SIP/PQT/254202020 [2016-07-01 18:06:35] WARNING[18785][C-00000008]: chan_sip.c:23220 handle_response_invite: Received response: "Forbidden" from '<sip:[email protected]>;tag=as0d753417' == Everyone is busy/congested at this time (1:0/0/1) -- Executing [s@macro-dialout-trunk:23] NoOp("SIP/132-00000000", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 21") in new stack -- Executing [s@macro-dialout-trunk:24] GotoIf("SIP/132-00000000", "0?continue,1:s-CHANUNAVAIL,1") in new stack -- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1) -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("SIP/132-00000000", "RC=21") in new stack -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("SIP/132-00000000", "21,1") in new stack -- Goto (macro-dialout-trunk,21,1) -- Executing [21@macro-dialout-trunk:1] Goto("SIP/132-00000000", "continue,1") in new stack -- Goto (macro-dialout-trunk,continue,1) -- Executing [continue@macro-dialout-trunk:1] NoOp("SIP/132-00000000", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 21 - failing through to other trunks") in new stack -- Executing [continue@macro-dialout-trunk:2] Set("SIP/132-00000000", "CALLERID(number)=132") in new stack -- Executing [9000254202020@from-internal:8] Macro("SIP/132-00000000", "outisbusy,") in new stack -- Executing [s@macro-outisbusy:1] Progress("SIP/132-00000000", "") in new stack -- Executing [s@macro-outisbusy:2] GotoIf("SIP/132-00000000", "0?emergency,1") in new stack -- Executing [s@macro-outisbusy:3] GotoIf("SIP/132-00000000", "0?intracompany,1") in new stack -- Executing [s@macro-outisbusy:4] Playback("SIP/132-00000000", "all-circuits-busy-now&pls-try-call-later, noanswer") in new stack -- <SIP/132-00000000> Playing 'all-circuits-busy-now.gsm' (language 'en') -- <SIP/132-00000000> Playing 'pls-try-call-later.gsm' (language 'en') -- Executing [s@macro-outisbusy:5] Congestion("SIP/132-00000000", "20") in new stack [2016-07-01 18:06:39] WARNING[19416][C-00000008]: channel.c:4861 ast_prod: Prodding channel 'SIP/132-00000000' failed == Spawn extension (macro-outisbusy, s, 5) exited non-zero on 'SIP/132-00000000' in macro 'outisbusy'- The TRUNK has the unique port as 5065
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So other extensions are able to call out, only the one X-Lite softphone is having an issue?
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What PBX is this? Elastix? FreePBX?
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@scottalanmiller . This is Free PBX & I have version of it below:
Asterisk 11.21.2 built by root @ jenkins-builder1.schmoozecom.net on a i686 runn ing Linux on 2016-02-11 22:19:33 UTC -
This is the call as presented to the trunk.
-- Called SIP/PQT/254202020Is that a valid telephone number?
Assuming it is not NANPA, then that means it is country code 254, Kenya and the number being dialed is 202020.Is this how your SIP trunk provider is expecting the call to be presented?
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@scottalanmiller. No. The PBX server, I am using right now, it has loaded 6 providers and the rest 5 providers are working well. Only the one that I have raised the issue which can't make outbound call. This account I could register with X-Lite and made Outbound call, however with soft switch it doesn't work
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller. No. The PBX server, I am using right now, it has loaded 6 providers and the rest 5 providers are working well. Only the one that I have raised the issue which can't make outbound call. This account I could register with X-Lite and made Outbound call, however with soft switch it doesn't work
Okay, so the extension itself works fine, so we can ignore the talk of X-Lite, we are passed that point. So the issue here is that this one trunk is not working properly.
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@JaredBusch well, this is not a valid telephone. It is just an example. Anyway, yes, this is kenya number and the provider from Kenya. They are using PBX Teles and I can't use their SIP account for my PBX server but it worked with soft phone (x_lite). Don't know why?
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@scottalanmiller. Additionally, from the end of Provider they do see that our TRUNK has not registered on their PBX server but what I have seen on my PBX server, the TRUNK has a Status as " OK "
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller. Additionally, from the end of Provider they do see that our TRUNK has not registered on their PBX server but what I have seen on my PBX server, the TRUNK has a Status as " OK "
Might be a firewall or similar setting on their end. That is common.
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@scottalanmiller If Firewall how come I could use X-Lite to make outbound calls?
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller If Firewall how come I could use X-Lite to make outbound calls?
Are the two definitely on the same IP address?
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@scottalanmiller It's not. X-lite on my laptop with IP address as 192.168 . 1.123 ( this is not static IP ) and my soft switch is 192.168.1.333 ( static IP ).
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@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller It's not. X-lite on my laptop with IP address as 192.168 . 1.123 ( this is not static IP ) and my soft switch is 192.168.1.333 ( static IP ).
Does the Trunk see them as different IPs? Trunks are often locked to a single IP address.
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@scottalanmiller What do you mean?
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@Jimmy_K This is the setting on my TRUNK
type=peer
username=123456789
secret=xxxxxxxx
host=IP host(11.22.33.44)
fromuser=123456789
fromdomain=host server (sip.domain.com)
context=default
canreinvite=no
insecure=very
qualify=yes
nat=yes
port=5061
dtmfmode=rfc2833
disallow=all
allow=g729 -
@Jimmy_K said in No Outbound calls even TRUNK is registered:
@scottalanmiller What do you mean?
The question is... to the trunk provider, does it look like you are testing with two different devices, or only one.
Can you show the same settings that worked on X-Lite?
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@Jimmy_K I don't know where I can put the Proxy address on soft switch
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Do you have the SIP setup instructions from the trunk provider?
