Fibrant ISP/SIP Provider Salisbury NC
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Anyone other than one here dealt with them? Our current experience is HORRIBLE. But I want to hear if anyone else has had issues and if so what?
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Well if it is an ISP and SIP provider combined, the chances of them being horrible is pretty high. There are exceptions, but generally those two only go to better to lock in customers and raise prices.
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Oh yeah... It's not good but really curious of others opinions.
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@Minion-Queen They don't even show up when searching the dslreports.com reviews section, that tells me a lot without actually having interacted with them at all.
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Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
That being said, when I worked with them originally, almost 3 years ago now, they were awesome had some really competent techs and people who could handle customer service. Our account manager, who was responsible for the business relation throughout the city, left the company over a year ago and got a job with a different telcom in the next city over. A few week later the competent techs left as well. Needless to say the service was really terrible after the brain drain.
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Well we are looking at other options for everything at this point. Client has had either full or partial (way too many details to deal with now) SIP outage for over a week now.
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@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. Not always, of course, but pretty often.
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@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. No
t always, of course, but pretty often.Just because an ISP offers sip does not mean they are a shit IST
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@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. No
t always, of course, but pretty often.Just because an ISP offers sip does not mean they are a shit IST
Yup, which I pointed out. I leans that way, but doesn't mean that it is the case.
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@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. No
t always, of course, but pretty often.Just because an ISP offers sip does not mean they are a shit IST
Yup, which I pointed out. I leans that way, but doesn't mean that it is the case.
That isn't what your first response was though. Your first response was very narrow and specific.
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@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. Not always, of course, but pretty often.
They didn't build out SIP, they resold it from a third party... but there is way too littler interaction between them and their vendor and it was hard to get info when needed. Thankfully it was never, until recently, an issue to wait a few days before getting info.
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@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. No
t always, of course, but pretty often.Just because an ISP offers sip does not mean they are a shit IST
Yup, which I pointed out. I leans that way, but doesn't mean that it is the case.
That isn't what your first response was though. Your first response was very narrow and specific.
Yep, correlation doesn't equal causation. The two aren't related at all.
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@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. No
t always, of course, but pretty often.Just because an ISP offers sip does not mean they are a shit IST
Yup, which I pointed out. I leans that way, but doesn't mean that it is the case.
That isn't what your first response was though. Your first response was very narrow and specific.
I said that the chances got high, which I believe that they do. Combining the two is bad for customers in most cases and so often undertaken for the purpose of locking customers in to services that don't stand on their own. So the motivating factor to offering the two together is nearly always bad and in cases when it isn't, you expect to see the two services offered independently (so that one could be dropped but not the other.)
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@Jason said in Fibrant ISP/SIP Provider Salisbury NC:
@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@JaredBusch said in Fibrant ISP/SIP Provider Salisbury NC:
@scottalanmiller said in Fibrant ISP/SIP Provider Salisbury NC:
@coliver said in Fibrant ISP/SIP Provider Salisbury NC:
Just for background - Fibrant is a municipal ISP that was setup by the City of Salisbury to fill in the gaps that other ISPs in the area refused to fill. They expanded from there and offer high speed services to the majority of the city.
but adding in SIP to services, that's where the problems tend to start. Being an ISP is good. Offering SIP is good. Putting the two together is generally bad. No
t always, of course, but pretty often.Just because an ISP offers sip does not mean they are a shit IST
Yup, which I pointed out. I leans that way, but doesn't mean that it is the case.
That isn't what your first response was though. Your first response was very narrow and specific.
Yep, correlation doesn't equal causation. The two aren't related at all.
Ah, but they are. ISPs turn to SIP in many causes for the purpose of retaining customers in the face of competition based on quality of service.
