Gateway Timeout errors

Dashrender

@toxophilite said:

@Dashrender

That's what I'm beginning to think. Unfortunately I don't know the ASA very well. I'll need to bring someone in.

You need to bring someone in just to type Enable and Show Running-config ?

But since you can't get an ERL most likely until tomorrow at the earliest - it would be great to see a copy of your configuration.

Log into the ASA, get into enabled mode (type 'enable' hit enter, type the enable password, then type 'sh running-config' copy the output to notepad. Read over it and delete anything that looks sensitive, then post it here.

Dashrender

@scottalanmiller said:

@Dashrender said:

You'll probably pay the same for support in either case.

Not likely, like Cisco gear, Cisco support is normally charged at a premium.

NTG charges more for Cisco support than they do for UBNT support?

My experience has been any kind of firewall support runs anywhere from $125-$600/hr. The most expensive being Firewall-1. It's been ages since I've paid for firewall support, I think it was around $150/hr.

scottalanmiller

@Dashrender said:

@scottalanmiller said:

@Dashrender said:

You'll probably pay the same for support in either case.

Not likely, like Cisco gear, Cisco support is normally charged at a premium.

NTG charges more for Cisco support than they do for UBNT support?

WE don't, but we aren't a Cisco reseller either, as nearly anyone dealing with Cisco is going to turn to. Although ERL support goes faster than Cisco support, so it is cheaper naturally as it is cheaper to support.