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    Printing - problems again.

    Scheduled Pinned Locked Moved IT Discussion
    printersamsunginternet explorer
    12 Posts 3 Posters 2.8k Views
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    • gjacobseG
      gjacobse
      last edited by

      Past experience with issues similar to this is that it is not the printer. If you can print from MS Word, Wordpad, Notepad or print a test page, it's not a driver or printer issue.

      Have you attempted to print from another browser to this printer. You say it is local, share it and see if another computer can print to it.

      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        I also don't believe this is a printer issue, as it prints from Word just fine... I'm sure this is a browser issue.
        We only use IE in this office - our primary web app requires it and as such we don't bother with other browsers as users will become confused as to what to use where.

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        • Reid CooperR
          Reid Cooper
          last edited by

          Did it ever print from IE or not?

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @Reid Cooper
            last edited by

            @Reid-Cooper said:

            Did it ever print from IE or not?

            Yes, it printed from IE last week.

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            • Reid CooperR
              Reid Cooper
              last edited by

              Has anything changed since then? IE patches? Software changes? Printer changes?

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              • Reid CooperR
                Reid Cooper
                last edited by

                It's a local printer, so this issue is isolated to a single machine?

                DashrenderD 1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @Reid Cooper
                  last edited by

                  @Reid-Cooper said:

                  It's a local printer, so this issue is isolated to a single machine?

                  Yep isolated to this machine and user... this particular one is very troubled!

                  gjacobseG 1 Reply Last reply Reply Quote 0
                  • Reid CooperR
                    Reid Cooper
                    last edited by

                    Isolated to the user? So if another user logs into the machine the printing from IE works?

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @Reid Cooper
                      last edited by

                      @Reid-Cooper said:

                      Isolated to the user? So if another user logs into the machine the printing from IE works?

                      OK I didn't test that.. the boss (it's her computer) has gone home.

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                      • gjacobseG
                        gjacobse @Dashrender
                        last edited by

                        @Dashrender said:

                        @Reid-Cooper said:

                        It's a local printer, so this issue is isolated to a single machine?

                        Yep isolated to this machine and user... this particular one is very troubled!

                        Isolated to the machine AND user? Have you tried from another User Profile on that machine?

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