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    FreePBX - embedded queues, ring groups

    IT Discussion
    freepbx asterisk pbx voip
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    • coliverC
      coliver
      last edited by

      Are you still testing? I was thinking if you created a ring group with the extensions you want and place it as one of the static agents I wonder what would happen? I think the ring group would "answer" the channel and thus defeat the purpose of the queue... but it is worth a shot.

      DashrenderD 1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender @coliver
        last edited by

        @coliver said:

        Are you still testing? I was thinking if you created a ring group with the extensions you want and place it as one of the static agents I wonder what would happen? I think the ring group would "answer" the channel and thus defeat the purpose of the queue... but it is worth a shot.

        I'm waiting for more phones to arrive, then yes I plan to test this, but I tend to agree with your logic.

        1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch
          last edited by

          @Dashrender said:

          1210, 1255, P0006, 1280, 1116

          Screen Shot 2015-06-22 at 3.36.31 PM.png

          Screen Shot 2015-06-22 at 3.39.28 PM.png

          Screen Shot 2015-06-22 at 3.39.51 PM.png

          coliverC 1 Reply Last reply Reply Quote 0
          • coliverC
            coliver @JaredBusch
            last edited by

            @JaredBusch said:

            @Dashrender said:

            1210, 1255, P0006, 1280, 1116

            Screen Shot 2015-06-22 at 3.36.31 PM.png

            Screen Shot 2015-06-22 at 3.39.28 PM.png

            Screen Shot 2015-06-22 at 3.39.51 PM.png

            Can P0006 be a ring group? Or multiple numbers that ring at the same time?

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender
              last edited by

              All of the settings you have I agree with, it's the calling and returning of the secondary group that I don't understand how it would work differently than @coliver mentioned.

              1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch
                last edited by

                should be yes. You can have external numbers in a queue if you want. As long as the external number does't go to voicemail of its own, the queue will retain the call.

                coliverC 1 Reply Last reply Reply Quote 0
                • coliverC
                  coliver @JaredBusch
                  last edited by

                  @JaredBusch said:

                  should be yes. You can have external numbers in a queue if you want. As long as the external number does't go to voicemail of its own, the queue will retain the call.

                  That is good to know.

                  1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender
                    last edited by

                    Just so I understand this, if I setup a Ring Group to all ring, and there are no answer after my set Agent TimeOut, the Queue will pull the call back?

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch
                      last edited by JaredBusch

                      Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.

                      coliverC 1 Reply Last reply Reply Quote 0
                      • coliverC
                        coliver @JaredBusch
                        last edited by coliver

                        @JaredBusch said:

                        Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.

                        Ok, so the Ring group never actually answers the call, unless someone picks up. That is good to know.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Dashrender
                          last edited by

                          Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.

                            Thanks - I only used it because I've seen it used other places.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Dashrender
                              last edited by

                              @Dashrender said:

                              Thanks - I only used it because I've seen it used other places.

                              Might be used some places I haven't seen. But in case someone is searching, they would search on FreePBX, not FPBX, I assume. Just in case others are looking for information later.

                              NetworkNerdN 1 Reply Last reply Reply Quote 1
                              • NetworkNerdN
                                NetworkNerd @scottalanmiller
                                last edited by NetworkNerd

                                @scottalanmiller said:

                                @Dashrender said:

                                Thanks - I only used it because I've seen it used other places.

                                Might be used some places I haven't seen. But in case someone is searching, they would search on FreePBX, not FPBX, I assume. Just in case others are looking for information later.

                                I can just picture someone saying "I can't get FPBX to work with my OBFN using a VM on ESXi running on OBR10 local disk." And it makes me chuckle a little.

                                1 Reply Last reply Reply Quote 1
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