ManageEngine ServiceDesk Plus Hosted
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QDesk will be also a hosted solution, and it's designed with configurable IDs, specifically so we can support features like imports.
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We definitely want to address issues of flexibility like this. As a new system, we have to assume that all of our users will be coming to us from other systems. Spiceworks being one of the better known of them.
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@scottalanmiller said:
@coliver said:
@scottalanmiller said:
I must be missing something. Why "should" the ticket be 1508 and not 1?
This is the last number from the tickets I imported. Now when a new ticket is created it starts at ticket 1 instead of the last submitted ticket (from the old system).
What's wrong with that? It is purely a database ID field, it only needs to be unique. It doesn't represent anything.
How are they unique in this case? I already have a ticket #1 from the SW tickets that I already imported. So creating another ticket #1 would break the table wouldn't it? How else would I keep track of ticket numbers?
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@coliver said:
How are they unique in this case? I already have a ticket #1 from the SW tickets that I already imported. So creating another ticket #1 would break the table wouldn't it? How else would I keep track of ticket numbers?
Oh, I misunderstood, the SW ticket, when imported, is #1 as well? Now that is odd. Something is messed up then. You are sure that there are now two of the same number?
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@scottalanmiller said:
@coliver said:
How are they unique in this case? I already have a ticket #1 from the SW tickets that I already imported. So creating another ticket #1 would break the table wouldn't it? How else would I keep track of ticket numbers?
Oh, I misunderstood, the SW ticket, when imported, is #1 as well? Now that is odd. Something is messed up then. You are sure that there are now two of the same number?
Yep, one is closed and one is open... which I assume may have started the issue. Although I would hope that the ticket number is unique throughout the database. The next unique number would be 1508 (I think) so that should have been the next ticket number. I will open a support ticket tomorrow to see if it is something on the back end that needs to be resolved.
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Now I see why it is crazy
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i've got the hosted version running, and for the most part it is running find. I don't have any real complaints. Now my Users do..
They can't sign in to view their tickets,.. mainly because they don't have a URL or user accounts to. And I don't want them to have accounts - but the ability to tie in AD is nice. It occurred to me and I don't know about it yet as I can't work on it after hours (story for a case of beer).
Can you tie MESD+ into the O365 AD?
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But it CAN do that, right? So the issue is with how you've set it up, not with the service?
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@scottalanmiller said:
But it CAN do that, right? So the issue is with how you've set it up, not with the service?
I don't know if the hosted option can. It seems to be tied heavily with the Zoho business platform. The on-site option definitely can so I may move to that in the near future.
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After submitting a support request the technician was able to reset the counter to the correct number. Issue was resolve in 3 hours.
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Not bad.
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Still seems like an option that would be available in the application itself. But for being on their free offering, I have no complaints with the service.
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Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.
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@IRJ said:
Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.
I believe so. Did you go to the ondemand link?
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@scottalanmiller said:
@IRJ said:
Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.
I believe so. Did you go to the ondemand link?
duh. I am just surprised that I could not find any references to it from their regular service desk product.
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Their website is horrendous IMO
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Interfaces are not their strong point in their products.
