CloudatCost Issues
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WOW.. as bad as this is... how do we not all just ask for a refund at this point?
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@thecreativeone91 said:
@scottalanmiller said:
Panel is down again.
Same. Access to the instances is still working though. Maybe they are upgrading it but an announcement would be nice either way.
I think this is one of the bigger issues with C@C, they don't announce or communicate outages/upgrades very well.
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@Dashrender said:
WOW.. as bad as this is... how do we not all just ask for a refund at this point?
Where did you see there was a guarantee of any full refund? There's an SLA that says pro rated refund for all down time, but then in there TOS they say that's only for outages over 48hrs.
This is their refund policy
Charges for the Services are non-refundable. If Customer pays on a monthly basis or on an annual basis, and terminates the Service prior to the completion of the month or the year, as the case may be, there will be no refunds of amounts already paid.
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@thecreativeone91 ChargeBack
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Is it sad that the only thing I use Twitter for is to complain to companies that don't post anywhere else?
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@Aaron-Studer said:
@thecreativeone91 ChargeBack
What right do you have for a chargeback? What fraud or theft occurred? Chargebacks are heavily abused.
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Is there a 30 day guarantee that I was not aware of? Normally for this type of service you buy one month of service (just $1 in this case) and see if you like it. It's one of the advantages of such cheap services. No need for a trial when the actually product is so cheap.
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Panel is back.
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@scottalanmiller said:
Panel is back.
They are in the process up upgrading to Cisco Nexus 7K routers so that could explain the brief outages.
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@thecreativeone91 said:
@Aaron-Studer said:
@thecreativeone91 ChargeBack
What right do you have for a chargeback? What fraud or theft occurred? Chargebacks are heavily abused.
Rant time
I think C@C has some good people that try to do their best, but I have to agree with Aaron so far their product has been absolutely horrible. You buy a server with an expectation of 99.9% uptime, and I've had issues with mine more than 50% of the time. I got mine for free, but I would be pissed if I paid upfront for it.
The bottom line is they promise him an availability and they failed to deliver. Their policy also states a they have a 30 day refund policy so he is within his rights. I am actually somewhat surprised with a few people in this community that are supporting such a poor product. I have had lowend VPS boxes from multiple sources and this is by far the absolute worst. You can google "CloudatCost reviews" and find nothing but bad stuff about them.
In IT, we don't accept things like downtime from other companies. Why are we making exceptions for Cloud at Cost? Honestly, there are much better options out there and everyone here knows it. We wouldn't even tolerate this kind of downtime for free products let alone paid products.
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@thecreativeone91 said:
@scottalanmiller said:
Panel is back.
They are in the process up upgrading to Cisco Nexus 7K routers so that could explain the brief outages.
Ah, that could do it.
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@IRJ said:
I think C@C has some good people that try to do their best, but I have to agree with Aaron so far their product has been absolutely horrible. You buy a server with an expectation of 99.9% uptime,....
How much outage have you had? I've seen a bit, but 99.9% uptime is an average of 8.76 hours a year. They had one outage of some length, caused by an upstream ISP that also took out huge swaths of the country. Nothing that Amazon and Rackspace haven't seen. And way less than we've seen from normal datacenters.
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@IRJ said:
The bottom line is they promise him an availability and they failed to deliver. Their policy also states a they have a 30 day refund policy so he is within his rights.
If they have a 30 day refund, then yes, he should go through that channel.
But they didn't promise uptime and from what I saw, they did deliver, meeting their SLA requirements. What do you feel was promised and not delivered?
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@scottalanmiller said:
@IRJ said:
I think C@C has some good people that try to do their best, but I have to agree with Aaron so far their product has been absolutely horrible. You buy a server with an expectation of 99.9% uptime,....
How much outage have you had? I've seen a bit, but 99.9% uptime is an average of 8.76 hours a year. They had one outage of some length, caused by an upstream ISP that also took out huge swaths of the country. Nothing that Amazon and Rackspace haven't seen. And way less than we've seen from normal datacenters.
I have had all sorts of issues with my VPS. Everytime I mess with it there is some type of issue. I honestly just gave up on it.
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@IRJ said:
I am actually somewhat surprised with a few people in this community that are supporting such a poor product.
Who has supported them? I've not seen that at all yet. I've seen lots of people trying them out. Who has been supporting them?
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@scottalanmiller said:
How much outage have you had? I've seen a bit, but 99.9% uptime is an average of 8.76 hours a year. They had one outage of some length, caused by an upstream ISP that also took out huge swaths of the country. Nothing that Amazon and Rackspace haven't seen. And way less than we've seen from normal datacenters.
Why didn't they have more then one provider? Keep in mind Amazon and Rackspace were both up while C@C was not.
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@IRJ said:
The bottom line is they promise him an availability and they failed to deliver. Their policy also states a they have a 30 day refund policy so he is within his rights
What policy states that? There terms are no refunds. http://www.cloudatcost.com/terms.php The only credits are for downtime exceeding 24hrs which you have 30 days to claim. and it specifically even says credit not refund.
8.3 All fees paid are non-refundable.
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@IRJ said:
In IT, we don't accept things like downtime from other companies.
Down time is inevitable no matter the product or service. You just have to properly plan for it (Not have all your eggs in one basket).
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@IRJ said:
In IT, we don't accept things like downtime from other companies.
That's an SMB mentality and a foolish one, IMHO. Amazon is the best in the business, period, and they have outages. Avoiding outages requires IT, not the vendor, to make it happen. You need geographic and vendor failover. Amazon tells you this right up front. IT is the biggest player there. No enterprise would ever suggest that they don't accept downtime. I see this constantly in the SMB, this obsession with uptime at all costs. It just doesn't fit with the SMB business models.
SMBs want cheap, then they want uptime promises that no company can deliver on, none. It makes no sense.
Now if there is an SLA for a certain uptime and it isn't met, there are SLA terms for that. There is no reason to get upset unless the SLA you agreed to was not met. We looked at the SLA during their outage and the terms were met.
So why are you upset?
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@scottalanmiller said:
@IRJ said:
I am actually somewhat surprised with a few people in this community that are supporting such a poor product.
Who has supported them? I've not seen that at all yet. I've seen lots of people trying them out. Who has been supporting them?
I am just surprised all the issues (pretty much daily) and bad press from external sources has been ignored.
