CloudatCost Issues
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@scottalanmiller said:
It's slightly annoying that it has rebuild issues. But it's a pretty trivial thing since it only impacts you when it doesn't matter - when the system is already offline. You just give it a few minutes and re-image again if it fails. I've had to do it several times and reported to them about it and it is something that they are looking into fixing. But of all things, it's immensely trivial.
@scottalanmiller I think we are going to have to agree to disagree on this.
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@scottalanmiller said:
How does "free" and "not free" go together like that?
Not sure what you mean. They give you a $5 account credit to try the service.
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@Aaron-Studer said:
@scottalanmiller Not sure what you mean. They give you a $5 account credit to try the service.
Keep in mind, the rebuild failure rather than I had on Digital Ocean was about the same as on CloudatCost. But on CloudatCost, it told me when it failed. On DO it did not. Took me days to get things resolved with DO and required getting support involved. With CloudatCost it costs me five minutes and I was able to just click the button again.
So that you are going with DO doesn't make sense to me based on this issue.
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@Aaron-Studer said:
@scottalanmiller said:
How does "free" and "not free" go together like that?
Not sure what you mean. They give you a $5 account credit to try the service.
Ah, that makes more sense. We though they were charging you five dollars for a "free" trial.
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@scottalanmiller said:
Keep in mind, the rebuild failure rather than I had on Digital Ocean was about the same as on CloudatCost. But on CloudatCost, it told me when it failed. On DO it did not. Took me days to get things resolved with DO and required getting support involved. With CloudatCost it costs me five minutes and I was able to just click the button again.
First of all I spent all night last night trying to get my VM to reimage - much more then 5 minutes. As of this morning it still does not work.
I am sure there are sometimes issues with DO too, but I have never had any.
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@Aaron-Studer said:
First of all I spent all night last night trying to get my VM to reimage - much more then 5 minutes. As of this morning it still does not work.
I am sure there are sometimes issues with DO too, but I have never had any.
Were you waiting a long time for the imaging processes instead of restarting after fifteen minutes or so?
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@scottalanmiller said:
VMs are fine, just the panel is offline.
Panel is fine now. Haven't been watching, not sure how long ago it came back.
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@scottalanmiller said:
@scottalanmiller said:
VMs are fine, just the panel is offline.
Panel is fine now. Haven't been watching, not sure how long ago it came back.
It was working fine for me at noon. Didn't try it before then.
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Panel is down again.
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is C@C a new company or have they been around for a while?
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@scottalanmiller said:
Panel is down again.
Same. Access to the instances is still working though. Maybe they are upgrading it but an announcement would be nice either way.
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WOW.. as bad as this is... how do we not all just ask for a refund at this point?
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@thecreativeone91 said:
@scottalanmiller said:
Panel is down again.
Same. Access to the instances is still working though. Maybe they are upgrading it but an announcement would be nice either way.
I think this is one of the bigger issues with C@C, they don't announce or communicate outages/upgrades very well.
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@Dashrender said:
WOW.. as bad as this is... how do we not all just ask for a refund at this point?
Where did you see there was a guarantee of any full refund? There's an SLA that says pro rated refund for all down time, but then in there TOS they say that's only for outages over 48hrs.
This is their refund policy
Charges for the Services are non-refundable. If Customer pays on a monthly basis or on an annual basis, and terminates the Service prior to the completion of the month or the year, as the case may be, there will be no refunds of amounts already paid.
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@thecreativeone91 ChargeBack
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Is it sad that the only thing I use Twitter for is to complain to companies that don't post anywhere else?
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@Aaron-Studer said:
@thecreativeone91 ChargeBack
What right do you have for a chargeback? What fraud or theft occurred? Chargebacks are heavily abused.
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Is there a 30 day guarantee that I was not aware of? Normally for this type of service you buy one month of service (just $1 in this case) and see if you like it. It's one of the advantages of such cheap services. No need for a trial when the actually product is so cheap.
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Panel is back.
