Random Thread - Anything Goes

<RANT>
Just spent over an hour dealing with them just to get data working on my phone again. Their customer support and technical support sucks big time. It takes going to twitter just to get something to working again. They never believe the customer, and their towers "Never" go down. Its always the subscribers device. I can go to my house and not have a problem on a Sprint tower.

You talk to their customer service, work with you a little bit, then refer you to technical support by either chat on their website or phone call. Chat wants you to take them the device. It doesn't make sense on it being my device when it works at one place by not another. Calling their technical support wants to troubleshoot the device.

I had to go to Twitter to get it fixed, and then it STILL took forever.

proxy.duckduckgo.com.jpg
</RANT>

Dashrender

@NerdyDad said in Random Thread - Anything Goes:

SPRINT SUCKS!!!!

<RANT>
Just spent over an hour dealing with them just to get data working on my phone again. Their customer support and technical support sucks big time. It takes going to twitter just to get something to working again. They never believe the customer, and their towers "Never" go down. Its always the subscribers device. I can go to my house and not have a problem on a Sprint tower.

You talk to their customer service, work with you a little bit, then refer you to technical support by either chat on their website or phone call. Chat wants you to take them the device. It doesn't make sense on it being my device when it works at one place by not another. Calling their technical support wants to troubleshoot the device.

I had to go to Twitter to get it fixed, and then it STILL took forever.

</RANT>

So what was the fix?

NerdyDad

@Dashrender said in Random Thread - Anything Goes:

@NerdyDad said in Random Thread - Anything Goes:

SPRINT SUCKS!!!!

<RANT>
Just spent over an hour dealing with them just to get data working on my phone again. Their customer support and technical support sucks big time. It takes going to twitter just to get something to working again. They never believe the customer, and their towers "Never" go down. Its always the subscribers device. I can go to my house and not have a problem on a Sprint tower.

You talk to their customer service, work with you a little bit, then refer you to technical support by either chat on their website or phone call. Chat wants you to take them the device. It doesn't make sense on it being my device when it works at one place by not another. Calling their technical support wants to troubleshoot the device.

I had to go to Twitter to get it fixed, and then it STILL took forever.

</RANT>

So what was the fix?

On an LG V40, go to:

Settings
General Tab
System Updates
Update Profile - Wait for it to do its update, just keep it awake.
Go to your phone app
Dial ##72786# and it will reset the PRI then reboot.

travisdh1

@NerdyDad said in Random Thread - Anything Goes:

@Dashrender said in Random Thread - Anything Goes:

@NerdyDad said in Random Thread - Anything Goes:

SPRINT SUCKS!!!!

<RANT>
Just spent over an hour dealing with them just to get data working on my phone again. Their customer support and technical support sucks big time. It takes going to twitter just to get something to working again. They never believe the customer, and their towers "Never" go down. Its always the subscribers device. I can go to my house and not have a problem on a Sprint tower.

You talk to their customer service, work with you a little bit, then refer you to technical support by either chat on their website or phone call. Chat wants you to take them the device. It doesn't make sense on it being my device when it works at one place by not another. Calling their technical support wants to troubleshoot the device.

I had to go to Twitter to get it fixed, and then it STILL took forever.

</RANT>

So what was the fix?

On an LG V40, go to:

Settings

General Tab

System Updates

Update Profile - Wait for it to do its update, just keep it awake.

Go to your phone app

Dial ##72786# and it will reset the PRI then reboot.

But that's so easy, doesn't everyone know the command codes for your phone? /sarcasm

NerdyDad

@travisdh1 said in Random Thread - Anything Goes:

@NerdyDad said in Random Thread - Anything Goes:

@Dashrender said in Random Thread - Anything Goes:

@NerdyDad said in Random Thread - Anything Goes:

SPRINT SUCKS!!!!

<RANT>
Just spent over an hour dealing with them just to get data working on my phone again. Their customer support and technical support sucks big time. It takes going to twitter just to get something to working again. They never believe the customer, and their towers "Never" go down. Its always the subscribers device. I can go to my house and not have a problem on a Sprint tower.

You talk to their customer service, work with you a little bit, then refer you to technical support by either chat on their website or phone call. Chat wants you to take them the device. It doesn't make sense on it being my device when it works at one place by not another. Calling their technical support wants to troubleshoot the device.

I had to go to Twitter to get it fixed, and then it STILL took forever.

</RANT>

So what was the fix?

On an LG V40, go to:

Settings

General Tab

System Updates

Update Profile - Wait for it to do its update, just keep it awake.

Go to your phone app

Dial ##72786# and it will reset the PRI then reboot.

But that's so easy, doesn't everyone know the command codes for your phone? /sarcasm

Its easier just to switch carriers and let Sprint wonder why all of their customers are leaving. But this is actually the issue of the 4 big carriers. They have no incentive to change their ways to better their subscribers. Its all about their profit. No reason for them to change.

travisdh1

@NerdyDad said in Random Thread - Anything Goes:

@travisdh1 said in Random Thread - Anything Goes:

@NerdyDad said in Random Thread - Anything Goes:

@Dashrender said in Random Thread - Anything Goes:

@NerdyDad said in Random Thread - Anything Goes:

SPRINT SUCKS!!!!

<RANT>
Just spent over an hour dealing with them just to get data working on my phone again. Their customer support and technical support sucks big time. It takes going to twitter just to get something to working again. They never believe the customer, and their towers "Never" go down. Its always the subscribers device. I can go to my house and not have a problem on a Sprint tower.

You talk to their customer service, work with you a little bit, then refer you to technical support by either chat on their website or phone call. Chat wants you to take them the device. It doesn't make sense on it being my device when it works at one place by not another. Calling their technical support wants to troubleshoot the device.

I had to go to Twitter to get it fixed, and then it STILL took forever.

</RANT>

So what was the fix?

On an LG V40, go to:

Settings

General Tab

System Updates

Update Profile - Wait for it to do its update, just keep it awake.

Go to your phone app

Dial ##72786# and it will reset the PRI then reboot.

But that's so easy, doesn't everyone know the command codes for your phone? /sarcasm

Its easier just to switch carriers and let Sprint wonder why all of their customers are leaving. But this is actually the issue of the 4 big carriers. They have no incentive to change their ways to better their subscribers. Its all about their profit. No reason for them to change.

I've been with ting.com for years now, best move I made was dropping Sprint. My bill went from $115/month to $35/month (phones are not subsidized, so figure that in as well.) Depending on the model phone, they piggy back off either the Sprint or T-Mobile network, so.... yeah.