HVAC Field service software
-
My new client bought Wintac HVAC Field service software 2 years ago and had issues getting started. It was removed from a PC a long time ago. She is ready to move forward. Her husband had used this product at other companies and says it's the best there is. Their mobile option seems to be a portal only. I am waiting for information from the compay.
Has anyone used this product?
Has anyone used a similar product?
-
@technobabble said:
Wintac HVAC
Nope. Not familiar with it. Train is the main choice of HVAC for businesses around here which tracer/tracer summit does do some pretty cool stuff.
-
@thecreativeone91 said:
@technobabble said:
Wintac HVAC
Nope. Not familiar with it. Train is the main choice of HVAC for businesses around here which tracer/tracer summit does do some pretty cool stuff.
Thanks...I looked on Google and found Trane design and analysis software but not field service software, do you have a link?
-
I believe their service portion of tracer is called TechView but I believe the certified trane persons only have access to it.
-
@thecreativeone91 Thanks, I appreciate the info!
-
@technobabble, I know a compnay that uses Rossware Service Desk. They have used it for years and love it.
I do not know anything about it as this client is one I only did work for 1 time. They never called us back for more work.
-
@JaredBusch said:
@technobabble, I know a compnay that uses Rossware Service Desk. They have used it for years and love it.
I do not know anything about it as this client is one I only did work for 1 time. They never called us back for more work.
Thanks JaredBusch, I'll check them out.
I got info back from Wintac and their requirements for the web portal: Requirements:
• Operating system:
o Windows Server 2003 or higher (recommended)
o Windows XP Pro and Media (supports up to 10 simultaneous connections)
o Windows Vista Home Premium, Business, Ultimate, and Enterprise (supports up to 10 simultaneous connections)
o Windows 7 Home Premium, Professional, and Ultimate (supports up to 20 simultaneous connections)
o Windows 8What are these simultaneous connections?
-
Ok, it also needs IIS installed.
-
@technobabble said:
What are these simultaneous connections?
The EULA requirements of windows desktop OS. you have to go to a server OS for higher concurrent connections.
-
Right...connections like file sharing, not users like RDP....that was a DOH moment.
-
@technobabble said:
Right...connections like file sharing, not users like RDP....that was a DOH moment.
Yeah, it is certain types. RDP is limited to one. SMB is limited to 10 or 20.
