Apple Store Stamford
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So my iPhone 5s was having an issue with its battery and/or its ability to charge and hold a charge. I worked on it for about two weeks and finally gave up that it was not something that I would be able to address and so made an appointment this afternoon to take it to the Apple Store in Stamford, Connecticut to see if there was anything that could be done for my year old phone that was still perfectly functional except for this long charge time and rapid discharge time issue.
The whole experience was very good. They got me right in when they said that they would. My attendant, Robin, looked at the phone and asked me a few questions and determined that nothing was diagnostically wrong and that they could not repair it or figure out what was wrong. So without further ado he swapped out my phone and got me underway with a brand new iPhone 5s that worked perfectly.
I was not expecting to come away with a new phone. Very happy with Apple and the Apple Store. They took care of me and now I feel confident traveling with my iPhone as we head to the convention in Austin tomorrow. I really needed a reliable, long lasting phone and now I have one again.
Thanks Robin and Apple on a great customer experience day.
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Good to hear about good customer service. Thanks for sharing
All to often we tend to forget about the good service and focus on the bad service.
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@scottalanmiller said:
So my iPhone 5s was having an issue with its battery and/or its ability to charge and hold a charge. I worked on it for about two weeks and finally gave up that it was not something that I would be able to address and so made an appointment this afternoon to take it to the Apple Store in Stamford, Connecticut to see if there was anything that could be done for my year old phone that was still perfectly functional except for this long charge time and rapid discharge time issue.
The whole experience was very good. They got me right in when they said that they would. My attendant, Robin, looked at the phone and asked me a few questions and determined that nothing was diagnostically wrong and that they could not repair it or figure out what was wrong. So without further ado he swapped out my phone and got me underway with a brand new iPhone 5s that worked perfectly.
I was not expecting to come away with a new phone. Very happy with Apple and the Apple Store. They took care of me and now I feel confident traveling with my iPhone as we head to the convention in Austin tomorrow. I really needed a reliable, long lasting phone and now I have one again.
Thanks Robin and Apple on a great customer experience day.
Well I just went and did a creepy drive around to the 3 local branches of my cell provider. two have lines for the 6 already, one does not. I will now end my thread-jacking and agree that we do very often forget to appreciate good service. It's nice.
On a side note, if i make it in line early enough, my iphone 6+ will be nice too.
