Ipad guru for Site connectivity issue
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@wirestyle22 said in Ipad guru/ Site connectivity issue:
Trying to get him to understand is a mistake. Just accept the situation for what it is and try to resolve the problem to the best of your ability. That is the only thing you can do. Take it from personal experience that trying to understand a customer and trying to get the customer to understand you is completely futile. Connection is a two-way street.
kind of. When the customer, who is in charge, tells you the "facts" that they've determined, you are in a difficult spot. Do you defy them? Do you educate them? Do you just allow them to cause a failure? Do you fire them?
In IT we often assume we should defy them, but that's when we take on liability.
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@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work . -
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I can't see that as sabotage though, because he's emotional when his system doesn't work, and he says what comes to mind and what he knows? he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I can't see that as sabotage though, because he's emotional when his system doesn't work, and he says what comes to mind and what he knows? he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
That you can't see it doesn't change the fact. That he's sabotaging while emotional instead of rational isn't relevant.
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@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...
So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.
Clearly he's not the endpoint for IT troubleshooting - if he was, troubleshooting that lack of use of Cellular would have been the end of it - but instead it's bitching at Will - to fix it.
He's the customer and said that he determined that the network was not the problem. He 100% said that he took over and completed the troubleshooting. Are you saying that Will should defy the client?
I'm not sure where to go from here - I suppose Will could say - well MR client - I'm going to remove all equipment to my own network, invite you over to see that it all works just fine on my own network.. and then let you decide how I'm going to fix your issue -
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
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@Dashrender said in Ipad guru/ Site connectivity issue:
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"
The reality is, because i don't let people get away with lying to me, they stop.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of this -
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
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@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
I see, so it wasn't in response to you investigating? He just told you what it wasn't.
But even so, when you are done, how does that conversation go.
"Hey person who pays me, I disregarded what you said because I assumed you're an idiot or liar and checked exactly the thing you said it couldn't be and voila, you were wrong."
It's a tough situation. Sure, you can prove them wrong. But if his desire is to blame you, that'll just make him madder.
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."
Let me know if this one says that
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"
The reality is, because i don't let people get away with lying to me, they stop.
This is extremely confrontational, and frankly - I'm not sure Will is in a position to make this statement. Now that said - Will should bring this to his management, those in the position to put this client in their place, and have them make that statement.
If Will said that - his employer could try to claim he was trying to embarrassed the client.. and if they left his company, they could try blaming him. and while Will would likely win in court... the damage would still be there...
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
Derail me into thinking that I have to take Ownership of the problem, yes I will agree. Not that I think he would actually try to sabotage the troubleshooting process on purpose, could he be doing so without the knowledge by showing willful ignorance, absolutely. So I can kind of see it, but at the same time it doesn't make sense the he would purposely continue to lose money.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
I see, so it wasn't in response to you investigating? He just told you what it wasn't.
But even so, when you are done, how does that conversation go.
"Hey person who pays me, I disregarded what you said because I assumed you're an idiot or liar and checked exactly the thing you said it couldn't be and voila, you were wrong."
It's a tough situation. Sure, you can prove them wrong. But if his desire is to blame you, that'll just make him madder.
oh his goal is to find someone to blame so he can recoup some of the money he's lost due to the issues.
