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    Unsolved Cannot access USB drive

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    intune group policy local
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    • 1
      1337
      last edited by

      Check the registry according to this:
      https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

      JaredBuschJ 2 Replies Last reply Reply Quote 1
      • JaredBuschJ
        JaredBusch @1337
        last edited by

        @Pete-S said in Cannot access USB drive:

        Check the registry according to this:
        https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

        Thanks.
        Of course, the user shut off his computer and left for the day....

        I have it ready to push through ScreenConnect to check as soon as it come online tomorrow..

        #!ps
#maxlength=50000
#timeout=300000
Get-ItemProperty -Path HKLM:\SYSTEM\CurrentControlSet\Services\USBSTOR -Name Start
        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender
          last edited by

          I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @Dashrender
            last edited by

            @Dashrender said in Cannot access USB drive:

            I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

            Not how InTune policy works.

            FFS, the screenshot looks pretty straightforward

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @JaredBusch
              last edited by

              @JaredBusch said in Cannot access USB drive:

              @Dashrender said in Cannot access USB drive:

              I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

              Not how InTune policy works.

              FFS, the screenshot looks pretty straightforward

              I hear yeah... Then perhaps the setting hasn't been pushed down to the client yet.

              JaredBuschJ 1 Reply Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch @Dashrender
                last edited by

                @Dashrender said in Cannot access USB drive:

                @JaredBusch said in Cannot access USB drive:

                @Dashrender said in Cannot access USB drive:

                I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

                Not how InTune policy works.

                FFS, the screenshot looks pretty straightforward

                I hear yeah... Then perhaps the setting hasn't been pushed down to the client yet.

                It has, because prior to turning it back off, the drives were not detected at all.

                DashrenderD 1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @JaredBusch
                  last edited by

                  @JaredBusch said in Cannot access USB drive:

                  @Dashrender said in Cannot access USB drive:

                  @JaredBusch said in Cannot access USB drive:

                  @Dashrender said in Cannot access USB drive:

                  I don't think setting it to unconfigured undoes the original change. you have to change the setting to not blocked, or unblocked, whatever the option is, then give that time to actually apply, then you can set it back to unconfigured.

                  Not how InTune policy works.

                  FFS, the screenshot looks pretty straightforward

                  I hear yeah... Then perhaps the setting hasn't been pushed down to the client yet.

                  It has, because prior to turning it back off, the drives were not detected at all.

                  oh wow - the rule kills the ability to even detect them.. weird.

                  1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @1337
                    last edited by

                    @Pete-S said in Cannot access USB drive:

                    Check the registry according to this:
                    https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

                    Well, that's not it.
                    cb760c00-1579-4b2d-acfd-be936d02fcac-image.png

                    1 1 Reply Last reply Reply Quote 0
                    • ObsolesceO
                      Obsolesce
                      last edited by

                      Is Windows up to date?

                      Have you tried another USB drive?

                      Have you checked in Disk Management?

                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @Obsolesce
                        last edited by

                        @Obsolesce said in Cannot access USB drive:

                        Is Windows up to date?

                        Yes

                        Have you tried another USB drive?

                        Multiple

                        Have you checked in Disk Management?

                        As soon as you format it in DM, it pops up the error.

                        ObsolesceO 1 Reply Last reply Reply Quote 0
                        • ObsolesceO
                          Obsolesce @JaredBusch
                          last edited by

                          @JaredBusch said in Cannot access USB drive:

                          @Obsolesce said in Cannot access USB drive:

                          Is Windows up to date?

                          Yes

                          Have you tried another USB drive?

                          Multiple

                          Have you checked in Disk Management?

                          As soon as you format it in DM, it pops up the error.

                          I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                          black3dynamiteB 1 Reply Last reply Reply Quote 0
                          • black3dynamiteB
                            black3dynamite @Obsolesce
                            last edited by

                            @Obsolesce said in Cannot access USB drive:

                            @JaredBusch said in Cannot access USB drive:

                            @Obsolesce said in Cannot access USB drive:

                            Is Windows up to date?

                            Yes

                            Have you tried another USB drive?

                            Multiple

                            Have you checked in Disk Management?

                            As soon as you format it in DM, it pops up the error.

                            I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                            So it doesn't work with diskpart too?

                            JaredBuschJ 1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @black3dynamite
                              last edited by

                              @black3dynamite said in Cannot access USB drive:

                              @Obsolesce said in Cannot access USB drive:

                              @JaredBusch said in Cannot access USB drive:

                              @Obsolesce said in Cannot access USB drive:

                              Is Windows up to date?

                              Yes

                              Have you tried another USB drive?

                              Multiple

                              Have you checked in Disk Management?

                              As soon as you format it in DM, it pops up the error.

                              I think that's a Windows thing. I've always had trouble on Win10 lately (not Intune related) with USB drives. Easily fixed by formatting in on Mac or Linux in my experience.

                              So it doesn't work with diskpart too?

                              Diskpart does everything it is supposed to do.

                              once the format completes, windows tells you to fuck off.

                              1 Reply Last reply Reply Quote 0
                              • 1
                                1337 @JaredBusch
                                last edited by

                                @JaredBusch said in Cannot access USB drive:

                                @Pete-S said in Cannot access USB drive:

                                Check the registry according to this:
                                https://www.isumsoft.com/windows-10/how-to-disable-use-of-usb-storage-devices-in-windows-10.html

                                Well, that's not it.

                                That sucks...

                                What does the device manager in Windows say? Maybe there is some USB host controller/hub driver that has become corrupted.

                                1 Reply Last reply Reply Quote 0
                                • zachary715Z
                                  zachary715
                                  last edited by

                                  See if this registry key is present and what it is set to...

                                  HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                                  Name: AllowStorageCard
                                  Type: DWORD
                                  Value: 0 for block, 1 for allow

                                  JaredBuschJ 1 Reply Last reply Reply Quote 1
                                  • JaredBuschJ
                                    JaredBusch @zachary715
                                    last edited by

                                    @zachary715 said in Cannot access USB drive:

                                    See if this registry key is present and what it is set to...

                                    HKLM\SOFTWARE\Microsoft\PolicyManager\current\device\System
                                    Name: AllowStorageCard
                                    Type: DWORD
                                    Value: 0 for block, 1 for allow

                                    I'm all out of ideas..

                                    59be3082-bf44-4069-bd4c-f851bee0220e-image.png

                                    ObsolesceO 1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender
                                      last edited by

                                      Time to take a snap of the registry, then apply the change, then compare them.

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @Dashrender
                                        last edited by

                                        @Dashrender said in Cannot access USB drive:

                                        Time to take a snap of the registry, then apply the change, then compare them.

                                        It is already broke. that will not find a change.

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @JaredBusch
                                          last edited by

                                          @JaredBusch said in Cannot access USB drive:

                                          @Dashrender said in Cannot access USB drive:

                                          Time to take a snap of the registry, then apply the change, then compare them.

                                          It is already broke. that will not find a change.

                                          my bad - I meant get a new machine/image, snap before applied.. then apply snap again and compare.

                                          1 Reply Last reply Reply Quote 0
                                          • ObsolesceO
                                            Obsolesce @JaredBusch
                                            last edited by

                                            @JaredBusch said in Cannot access USB drive:

                                            I'm all out of ideas..

                                            Try with Rufus on that same device.

                                            1 Reply Last reply Reply Quote 0
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