Plantronics Voyager Legend Will Not Charge
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The cleaned the contacts first thing and the computer knows that it is plugged in but can't talk to it. So the contacts are good.
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How old is it, could the batteries be bad?
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THIS always works for me
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@Dashrender not that old and held a seven hour charge just before not charging at all.
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@scottalanmiller said:
@Dashrender not that old and held a seven hour charge just before not charging at all.
maybe one of your babies played with it? get a volt meter and check the contacts. maybe you could find a voltage readout to test for a circuit problem or battery charge.
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Trick I learned on the Plantronics forums:
Set the headset, turned on, on a metal surface for an hour or so. It will reset the smart sensors. After that, try charging it again. If that doesn't work, based on everything, the headset is dead. Sorry.
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@Hubtech said:
@scottalanmiller said:
@Dashrender not that old and held a seven hour charge just before not charging at all.
maybe one of your babies played with it? get a volt meter and check the contacts. maybe you could find a voltage readout to test for a circuit problem or battery charge.
Nope, wasn't in the house.
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@Hubtech said:
THIS always works for me
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I've got the same problem. I love the legend, but I've had a terrible time with charging. It works for a while then stops, so I buy another charging cable, and THAT works for a while. I've tried cleaning the contacts with alcohol, and it doesn't help.
This has to be one of he worst designs in a charging cable that I've ever seen.
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There was a firmware update fix in v106 on the Legend that fixed charging from any Windows 8.1 machine. Yes, I know it's sad I know that off the top of my head. But you're having issues charging from other sources too?
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@mrwebbo said:
I've got the same problem. I love the legend, but I've had a terrible time with charging. It works for a while then stops, so I buy another charging cable, and THAT works for a while. I've tried cleaning the contacts with alcohol, and it doesn't help.
This has to be one of he worst designs in a charging cable that I've ever seen.
What OS are you using, and what are you charging it with? Cable or the weighted dock? Shouldn't matter, as they are basically the same thing but just curious. Have you run MyHeadset Updater on it to flash the latest firmware?
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@thanksaj said:
There was a firmware update fix in v106 on the Legend that fixed charging from any Windows 8.1 machine. Yes, I know it's sad I know that off the top of my head. But you're having issues charging from other sources too?
Can't update the firmware when it breaks like this, though.
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@thanksaj said:
Have you run MyHeadset Updater on it to flash the latest firmware?
Since the device can't charge, connect or be detected, this does nothing.
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Bring it with you when you come up here and let's see if I can't get it to reset. Mine was causing issues and I eventually got it to work.
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@Minion-Queen said:
Bring it with you when you come up here and let's see if I can't get it to reset. Mine was causing issues and I eventually got it to work.
Okay, will try to remember.
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@minion-queen I just tried this, and it works. At least the blue light came on. When I plugged it in, the red light flashed a couple times, and now the blue light flashes every so often, so I assume it's charging.
I'd sent one of these back to the company, and the replacement had the same issue. When I sent it back, they sent me two, and they both work. Yesterday I was saddened to see that the one I'd been using wouldn't charge, but at least I had the other one. Then I questioned their lifespan; if they'd sent me a dead one as a replacement, then two others just to be sure, their lifespan must be short. But after trying your method, I am once again hopeful. Thanks. I'm still keeping both of them. -
@minion-queen said in Plantronics Voyager Legend Will Not Charge:
Also always make sure the headset is in the off position when plugging it in to charge.
That is the one thing I never did like when on the road for extended periods, not able to charge the headset while in use.
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@travisdh1 said in Plantronics Voyager Legend Will Not Charge:
@minion-queen said in Plantronics Voyager Legend Will Not Charge:
Also always make sure the headset is in the off position when plugging it in to charge.
That is the one thing I never did like when on the road for extended periods, not able to charge the headset while in use.
I guess it lowers the chance of it exploding on your face and you going all Harvey Dent on them...
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This worked for me with the same error you described. The charger / dock registers the headset blinks a couple of times and then nothing.
You reset the headset with the power plugged in, press mute and answer button and hold. The light will blink blue and red and then it will charge. -
I had a replacement sent to me just two weeks ago.
