MSPs the New Hacker Target?
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@scottalanmiller said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
User individual user credentials whenever possible, not shared credentials.
It is so tempting, especially because customers often push for this, to has common credentials for tasks. But this means that leaking creds is easy and maintaining them is hard. Not to mention problems tracking their use. Have users log in as themselves, track them, make them maintain their own creds. Keep creds individualized whenever possible.
Both at the MSP and your clients. Each MSP Agent should have an account at the client, with maybe an emergency "if all else fails" shared account.
I'd like to think the client could maintain the emergency account - but I could see some companies where the MSP is the ENTIRE IT department, so there would be no one at the company, save maybe the owner/CEO who could have this - but would likely lose it, etc.
That's actually not a bad idea for the clients that can maintain one.
It's pretty common to do so. Problem is, the MSP also needs confidence that the account is not used without them knowing.
Need a break glass account.
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@coliver said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
User individual user credentials whenever possible, not shared credentials.
It is so tempting, especially because customers often push for this, to has common credentials for tasks. But this means that leaking creds is easy and maintaining them is hard. Not to mention problems tracking their use. Have users log in as themselves, track them, make them maintain their own creds. Keep creds individualized whenever possible.
Both at the MSP and your clients. Each MSP Agent should have an account at the client, with maybe an emergency "if all else fails" shared account.
I'd like to think the client could maintain the emergency account - but I could see some companies where the MSP is the ENTIRE IT department, so there would be no one at the company, save maybe the owner/CEO who could have this - but would likely lose it, etc.
That's actually not a bad idea for the clients that can maintain one.
It's pretty common to do so. Problem is, the MSP also needs confidence that the account is not used without them knowing.
Need a break glass account.
That's what we are discussing, I thought, lol.
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@scottalanmiller said in MSPs the New Hacker Target?:
@coliver said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
User individual user credentials whenever possible, not shared credentials.
It is so tempting, especially because customers often push for this, to has common credentials for tasks. But this means that leaking creds is easy and maintaining them is hard. Not to mention problems tracking their use. Have users log in as themselves, track them, make them maintain their own creds. Keep creds individualized whenever possible.
Both at the MSP and your clients. Each MSP Agent should have an account at the client, with maybe an emergency "if all else fails" shared account.
I'd like to think the client could maintain the emergency account - but I could see some companies where the MSP is the ENTIRE IT department, so there would be no one at the company, save maybe the owner/CEO who could have this - but would likely lose it, etc.
That's actually not a bad idea for the clients that can maintain one.
It's pretty common to do so. Problem is, the MSP also needs confidence that the account is not used without them knowing.
Need a break glass account.
That's what we are discussing, I thought, lol.
He means literally an envelope with a username & password sealed inside protected by a glass case?
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@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@coliver said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
User individual user credentials whenever possible, not shared credentials.
It is so tempting, especially because customers often push for this, to has common credentials for tasks. But this means that leaking creds is easy and maintaining them is hard. Not to mention problems tracking their use. Have users log in as themselves, track them, make them maintain their own creds. Keep creds individualized whenever possible.
Both at the MSP and your clients. Each MSP Agent should have an account at the client, with maybe an emergency "if all else fails" shared account.
I'd like to think the client could maintain the emergency account - but I could see some companies where the MSP is the ENTIRE IT department, so there would be no one at the company, save maybe the owner/CEO who could have this - but would likely lose it, etc.
That's actually not a bad idea for the clients that can maintain one.
It's pretty common to do so. Problem is, the MSP also needs confidence that the account is not used without them knowing.
Need a break glass account.
That's what we are discussing, I thought, lol.
He means literally an envelope with a username & password sealed inside protected by a glass case?
I mean not literally... but pretty close. Offline user credentials that are stored in a safe location sealed away to ensure the business doesn't have access to them until a time comes where the need to break the seal.
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@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@coliver said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
User individual user credentials whenever possible, not shared credentials.
It is so tempting, especially because customers often push for this, to has common credentials for tasks. But this means that leaking creds is easy and maintaining them is hard. Not to mention problems tracking their use. Have users log in as themselves, track them, make them maintain their own creds. Keep creds individualized whenever possible.
Both at the MSP and your clients. Each MSP Agent should have an account at the client, with maybe an emergency "if all else fails" shared account.
I'd like to think the client could maintain the emergency account - but I could see some companies where the MSP is the ENTIRE IT department, so there would be no one at the company, save maybe the owner/CEO who could have this - but would likely lose it, etc.
That's actually not a bad idea for the clients that can maintain one.
It's pretty common to do so. Problem is, the MSP also needs confidence that the account is not used without them knowing.
Need a break glass account.
That's what we are discussing, I thought, lol.
He means literally an envelope with a username & password sealed inside protected by a glass case?
Can be, but a sealed envelope is enough. Something that has to be "broken and reset" after use.
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One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I also witnessed many MSPs not securing their secure password databases with MFA. They secured the front end client application in case a computer was compromised or stolen, but the database itself was wide open.
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@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
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@scottalanmiller said in MSPs the New Hacker Target?:
@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
wouldn't the hacker then have access to all of the customer accounts via the MSP's O365 delegate account?
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@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
wouldn't the hacker then have access to all of the customer accounts via the MSP's O365 delegate account?
That's assuming you are using a shared account that can access all customers, rather than a discrete account per customer.
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@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
wouldn't the hacker then have access to all of the customer accounts via the MSP's O365 delegate account?
That's assuming you are using a shared account that can access all customers, rather than a discrete account per customer.
Of course.
So what does NTG do?
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@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
wouldn't the hacker then have access to all of the customer accounts via the MSP's O365 delegate account?
That's assuming you are using a shared account that can access all customers, rather than a discrete account per customer.
Of course.
So what does NTG do?
Individual accounts per customer. We aren't a reseller, so there isn't any natural connection between customers already.
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@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
wouldn't the hacker then have access to all of the customer accounts via the MSP's O365 delegate account?
That's assuming you are using a shared account that can access all customers, rather than a discrete account per customer.
Of course.
So what does NTG do?
Individual accounts per customer. We aren't a reseller, so there isn't any natural connection between customers already.
What does a natural connection between customers have to do with anything?
a single vendor account with MS which then grants you access to ALL of your customers accounts, prevents you from needing to log in dozens of times a day - from having to maintain all those separate accounts, etc.
of course, it opens you up to the above stated issues.
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@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@bbigford said in MSPs the New Hacker Target?:
One thing I am shocked many MSPs don't do, which we've done since the first deployment, is secure each Office 365 CSP account (delegated access to each customer through one provider portal) with MFA. In reality, if the MSP was compromised, every customer is then compromised.
I get the value of MFA. But how would each customer get compromised if the MSP was compromised in an Office 365 context?
wouldn't the hacker then have access to all of the customer accounts via the MSP's O365 delegate account?
That's assuming you are using a shared account that can access all customers, rather than a discrete account per customer.
Of course.
So what does NTG do?
Individual accounts per customer. We aren't a reseller, so there isn't any natural connection between customers already.
What does a natural connection between customers have to do with anything?
There is no association between the customers, even at the ITSP level. No natural reason for any cross connection to exist.
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@Dashrender said in MSPs the New Hacker Target?:
a single vendor account with MS which then grants you access to ALL of your customers accounts, prevents you from needing to log in dozens of times a day - from having to maintain all those separate accounts, etc.
of course, it opens you up to the above stated issues.
I'm not saying that it is a bad thing, just not one that we use.
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@scottalanmiller said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
a single vendor account with MS which then grants you access to ALL of your customers accounts, prevents you from needing to log in dozens of times a day - from having to maintain all those separate accounts, etc.
of course, it opens you up to the above stated issues.
I'm not saying that it is a bad thing, just not one that we use.
Cool -
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Literally on the phone with the customer of a different MSP that had this happen.
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@scottalanmiller said in MSPs the New Hacker Target?:
Literally on the phone with the customer of a different MSP that had this happen.
Is NTG reaching out to these MSPs to offer assistance and/or guidance?
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@Obsolesce said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
Literally on the phone with the customer of a different MSP that had this happen.
Is NTG reaching out to these MSPs to offer assistance and/or guidance?
Or are they reaching out to customers to offer competent managed services?
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@RojoLoco said in MSPs the New Hacker Target?:
@Obsolesce said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
Literally on the phone with the customer of a different MSP that had this happen.
Is NTG reaching out to these MSPs to offer assistance and/or guidance?
Or are they reaching out to customers to offer competent managed services?
Yeah that too!
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@Obsolesce said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
Literally on the phone with the customer of a different MSP that had this happen.
Is NTG reaching out to these MSPs to offer assistance and/or guidance?
We always offer that service. MSPs are free to reach pur to us always.
