Is Spectrum's modem really bridged?
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I've got a customer with Spectrum as their ISP. However, I noticed when doing a tracert the 2nd hop is Spectrum's modem private IP. I called Spectrum support and requested that they bridge the modem. I was told it was done. However, the 2nd hop is still the modems private ip. The customer has a modem/router combo modem. I called Spectrum yet again and was told it's in "bridge mode" and the way that I'm requesting it to be bridged is not supported since the customer has a static ip. I was even told they can't buy an alternate modem if they wanted to. Does this make any sense?
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Our Spectrum sites they installed ubee modem wifi combos I had to specify to install a modem only device as we use our own firewall. At one site traceroute shows an internal ip, the other site does not but never had an issue at either site since they replaced the devices, an we have static at those sites
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That's the same kind of modem they have. Customer also has an internal Firewall with a static IP, which is in a meshed network topology. We started having issues with RPC on their local DC. Issue started happening after they got a new modem. Spectrum is saying issue is not on their end. we did all kinds of troubleshooting on the DC. We changed out the DC, and now a known good firewall. Still having same issues. I was told by Spectrum the customer can't get a Modem only device. The tech even got with his lead on this. I may need to escalate with Spectrum.
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It is not bridged, if you are getting the IP in the traceroute, they are lying.
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@Fredtx said in Is Spectrum's modem really bridged?:
I've got a customer with Spectrum as their ISP. However, I noticed when doing a tracert the 2nd hop is Spectrum's modem private IP. I called Spectrum support and requested that they bridge the modem. I was told it was done. However, the 2nd hop is still the modems private ip. The customer has a modem/router combo modem. I called Spectrum yet again and was told it's in "bridge mode" and the way that I'm requesting it to be bridged is not supported since the customer has a static ip. I was even told they can't buy an alternate modem if they wanted to. Does this make any sense?
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
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@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
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@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
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@scottalanmiller said in Is Spectrum's modem really bridged?:
@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
Why would he do this? There is no legal ground here, to my knowledge.
Spectrum only sells Business service with a static IP when you agree to use their equipment. There is no other way to do it, and I assume their lawyers have all the right things in the contract.
If you purchase business or residential service without a static IP, you can use your own modem as long as your speed package is less than 500mbps or something. Int hat case, you have a modem and not a router, so there is no need for a bridged mode.
But, if you do use their equipment without a static IP, it can be put in a full bridged mode by Spectrum. They will not do it by default though. By default they use WTF ever this sort of bridge is called. This sort of bridge does pass the public IP to your gear, but the router is still a router.
I've never looked into exactly WTF they are doing, but I assume it is similar to the DSL routers I have worked with from AT&T.
AT&T calls it IP Passthrough and/or DMZ Plus mode. Their router has gets the public IP, and you select the MAC address of the device to passthrough the public IP to.
Assuming you hang your ERL on port 1 of the AT&T router's LAN, and specify it as the passthrough, it will get the public IP via DHCP.
But, if you hang a laptop on port 2 of the AT&T router's LAN, it iwll pull a 192.168.1.X/24 address and have internet access. And a whatismyip will return the same public IP that the ERL has.Back to Spectrum, it is their network. They are providing you the service within the contract terms. Enjoy getting shafted.
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@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
Why would he do this? There is no legal ground here, to my knowledge.
Lying about their service, in a demonstrable way, is where the FTC gets involved.
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@scottalanmiller said in Is Spectrum's modem really bridged?:
@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
Why would he do this? There is no legal ground here, to my knowledge.
Lying about their service, in a demonstrable way, is where the FTC gets involved.
There is no lie. These units are only able to be used in this IP Passthrough mode. This is not held back.
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@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
Why would he do this? There is no legal ground here, to my knowledge.
Lying about their service, in a demonstrable way, is where the FTC gets involved.
There is no lie. These units are only able to be used in this IP Passthrough mode. This is not held back.
They keep telling him they have set up bridging. That has to be a lie as it is a router, not a bridge, after they claim the opposite.
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@scottalanmiller said in Is Spectrum's modem really bridged?:
@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
Why would he do this? There is no legal ground here, to my knowledge.
Lying about their service, in a demonstrable way, is where the FTC gets involved.
There is no lie. These units are only able to be used in this IP Passthrough mode. This is not held back.
They keep telling him they have set up bridging. That has to be a lie as it is a router, not a bridge, after they claim the opposite.
No, because no matter how much you want to claim a word can only mean the thing you say it means, language is living and this IP Passthrough or WTF ever Spectrum does is an accepted use of the term bridging in this context. It has been for in common use like this since at least 2013.
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@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
@Fredtx said in Is Spectrum's modem really bridged?:
@dbeato said in Is Spectrum's modem really bridged?:
I have two customers in NC and SC and they have Spectrum with Static IPs and it is not fully bridged mode at all. We had so many problems with Sonicwalls and Edgerouters with their static IP and blocking of traffic.
One of my colleagues had spoken with Spectrum before me and told me what they said. I was like, no way. That doesn’t make sense. So I went ahead and called myself and got told the same thing. All they say is the problem is not on their end. Im like dude the traceroute is hopping through yalls modems private IP and these issues appeared after yall replaced their modem. I spent an hour debating with them on the phone and didn’t get anywhere. I’ll have to escalate this on Monday and will probably waste another hour on the phone.
That's pretty much the process. There is no FTC oversight in reality with these guys. You CAN file with the FTC, but not likely to get you very far.
Why would he do this? There is no legal ground here, to my knowledge.
Lying about their service, in a demonstrable way, is where the FTC gets involved.
There is no lie. These units are only able to be used in this IP Passthrough mode. This is not held back.
They keep telling him they have set up bridging. That has to be a lie as it is a router, not a bridge, after they claim the opposite.
No, because no matter how much you want to claim a word can only mean the thing you say it means, language is living and this IP Passthrough or WTF ever Spectrum does is an accepted use of the term bridging in this context. It has been for in common use like this since at least 2013.
Not in IT circles. A bridge is a very specific thing, and misuse for the purpose of lying to customers is exactly the concern. Sure, you can claim they've been intentionally lying and misusing an extremely specific and technical term for a long time, but that is just a foundation of intentional misdirection and proves the point.
That it is now an established pattern of intentional bait and switch is actually the best way to put it.
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And 'is an accepted use of the term' applies to literally no one I've ever heard of, except for the ISPs pulling the bait and switch. It might be "accepted" by the ISP, but not by customers, or the industry.
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Language is living, but technical definitions are not. If bridging had become a new technical term for something directly opposite of its original meaning, you'd expect for it to be "accepted" that it would at least be mentioned when you look up the term, but it is not...
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AT&T defines IP Passthrough as an alternative to Bridging, not another word for it. And this is 2017, quite recent.
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@scottalanmiller said in Is Spectrum's modem really bridged?:
AT&T defines IP Passthrough as an alternative to Bridging, not another word for it. And this is 2017, quite recent.
I never said AT&Tcalled it bridging.
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@JaredBusch said in Is Spectrum's modem really bridged?:
@scottalanmiller said in Is Spectrum's modem really bridged?:
AT&T defines IP Passthrough as an alternative to Bridging, not another word for it. And this is 2017, quite recent.
I never said AT&Tcalled it bridging.
No, the point is that no one does except for the techs on the phone lying about their setup. It's not accepted by other ISPs, probably not even by Spectrum officially, definitely not be customers, IT or networking people. Not by language references. Saying that it's an accepted use of an inverse term would require that someone could look it up.
What I'm trying to show is that the people inside Spectrum saying that this is bridged are just flat out being dishonest. There is no accepted use of bridge to mean the polar opposite. The term bridge is the inverse of router in this context. but a router is what they are doing, while trying to mislead the customer.
The real important bit here is "intention to mislead or defraud". There's no grey area where they could produce reference material that says that bridge now means the exact opposite of its meaning up to this point.
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Moreso, they conversation that they are having with the customer, the customer is pointing out that it is not a bridge and showing why it cannot be. There's really no excuse, even if there was some grey area for using the terms to mean exactly the opposite of their established meanings which I dont' believe that there is, for the techs at Spectrum to not acknowledge that clearly the customer has established what they mean by the term and explain that they are using a wholly different term than the customer is. By showing that there should be no IP address, the onus is on the techs to divulge that they have made up a new meaning for an established term now that they are aware that the customer has explained that they have requested something by the old (and only) meaning.
Imagine if you went into a car dealership, bought a Chevy Suburban in blue, and then they delivered something red and just kept saying it was blue and even when you said it was red and you weren't happy because you ordered blue that they just kept calling it blue knowing full well that they had secretly started using blue to mean red. They know that that isn't what you meant, and they know that they made up their own meaning... that's what lying is here. It's that they are using the term to deceive.
Now why Spectrum so often goes to such lengths over something so incredibly unimportant to them, I have no idea. There has to be something really awful that they are doing with those boxes that gets disabled when actually bridged.
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@Fredtx when contacting Spectrum/Time Warner in the past I never used the word 'Bridged', that only confused the level whatever technicians. Always say you want to configure pass-through mode, or Spectrum needs to provide a device that does not include wireless. Right now I have 2 sites; one is in pass-thru; they do have a private IP in the traceroute but that at least so far has not impacted us. The device onsite is a Ubee modem with wifi that they insist will not be replaced unless there is a physical failure. The other site I had to specify that we wanted a modem only device no wifi or extra features and I did that at time of install. They provided a Ubee as well but its a base modem no wifi or other options just 1 coax port and 4 ethernet ports (I dont have the model# but can find it). Just be persistent that the device is not working properly and you must have A device that does not contain wifi or extra features.
