Edge Router X - DHCP isn't working

Alex Sage

So this morning my Edge Router X isn't handing out IP addressed. Any ideas?

If I manually set an IP, it works fine...

EddieJennings

Restart the router? Maybe the DHCP service itself is having an issue.

Alex Sage

@eddiejennings do you think I am a user? Done that 3 times already...

EddieJennings

@aaronstuder said in Edge Router X - DHCP isn't working:

@eddiejennings do you think I am a user? Done that 3 times already...

Nope. Just going through troubleshooting methods. I get burned when I make assumptions

I’ve never used an Edge Router X. Are there any log files that could provide some clues? I know ERLs have a way to sniff packets, so you could see if it’s receiving DHCP discovery packets.

scottalanmiller

When did it last hand out addresses? Or did it never?

Emad R

@aaronstuder

Check if some other DHCP is operational on the same network ? did you do any updates, can you roll back ?

Alex Sage

@scottalanmiller yesterday

dbeato

What is the router Firmware? and have you tried recreating the DHCP scope and service?

Alex Sage

@dbeato 1.10.1 just upgraded.

dbeato

@aaronstuder said in Edge Router X - DHCP isn't working:

@dbeato 1.10.1 just upgraded.

Let me check.

scottalanmiller

@aaronstuder said in Edge Router X - DHCP isn't working:

@dbeato 1.10.1 just upgraded.

It didn't break with the update, right?

Alex Sage

@scottalanmiller not sure I factory reset the device and now its's fine...

scottalanmiller

@aaronstuder said in Edge Router X - DHCP isn't working:

@scottalanmiller not sure I factory reset the device and now its's fine...

Still on the latest firmware?

dbeato

@aaronstuder said in Edge Router X - DHCP isn't working:

@scottalanmiller not sure I factory reset the device and now its's fine...

The update for me hasn't done it but I have an ER-L

scottalanmiller

@dbeato said in Edge Router X - DHCP isn't working:

@aaronstuder said in Edge Router X - DHCP isn't working:

@scottalanmiller not sure I factory reset the device and now its's fine...

The update for me hasn't done it but I have an ER-L

I've done six machines to 1.10.1 I think, all went fine.

JaredBusch

I have 20 some devices on 1.10.1.

No reported issues yet.

I only have 3 ER-X though.