Hiring a tech for support, based in US
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@dashrender said in Hiring a tech for support, based in US:
@dustinb3403 said in Hiring a tech for support, based in US:
Here is a great place to start looking.
Post the job details, what the expected duties are and pay etc.
You're applying right?
That's a weird question to ask.
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@dashrender said in Hiring a tech for support, based in US:
Are you looking for this to be full time? Or perhaps a few people doing it part time?
What's the typical SLA on returning support requests?Great way for someone green to get some legs quick - color me interested, but full time at Dustin's listed wages I couldn't be.
Don't take my numbers as in anyways what @olivier will pay for the position. I just see the position as a low tier job that would offer a low tier pay rate.
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@dashrender said in Hiring a tech for support, based in US:
Are you looking for this to be full time? Or perhaps a few people doing it part time?
He's considering even a single part time person, I believe. I think that's buried in the posts somewhere.
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Do you have a specific time zone that the majority of your clients are in or are they spread across the US? Seeing as how there is as much as a 5 hour difference from one coast to another, you'd want one person in at least 2 of those zones I would think.
Also, have you considered us Canadians? Our dollar is weaker than the US so you could, effectively, save 25% on labour costs.
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@manxam said in Hiring a tech for support, based in US:
Also, have you considered us Canadians? Our dollar is weaker than the US so you could, effectively, save 25% on labour costs.
I had spoken to him about the even better prices south of the US border
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At least half of our revenue are in USD, so we would like to avoid any conversion: paying directly in USD. Our customers are roughly spread evenly coast to coast, but in general the whole America (North+South) support time starts (in my UTC+1 time) from 3PM to 11PM (so you can check with your own UTC time).
Full time would be better to part time, if possible. If there is no active support tasks, we could have side work (doc improvement, typo/bad phrasing corrected etc.)
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@olivier Hell I'd be willing to help you update documentation. I don't know if I have the time to do support cases though full time.
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If I forgot anything, let me know: https://gist.github.com/olivierlambert/0f671110c1920e1a540dfc4850e83c3d
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@olivier What about pay range, work days (M-F, weekends, etc) and hours (8-5, 7-4, etc) would be nice to include.
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I'm going to apply. We'll see what happens. At the very least it'll be a good experience interview-wise.
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@danp pay range is a bit hard, that will be really variable depending on people applying. And I don't want that our lack of expertise hiring in US, combined with a poor pay range choice, make us miss opportunities.
I'll update the work days, but it's pretty standard: M-F, no weekends.
