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    Windows 8.1 and wireless network

    Scheduled Pinned Locked Moved IT Discussion
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    • scottalanmillerS
      scottalanmiller
      last edited by

      If he doesn't know where the wireless comes from, is he sure that it is his?

      JaredBuschJ 1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @alexntg
        last edited by

        @alexntg said:

        If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.

        This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.

        DashrenderD 1 Reply Last reply Reply Quote 1
        • JaredBuschJ
          JaredBusch @scottalanmiller
          last edited by

          @scottalanmiller said:

          If he doesn't know where the wireless comes from, is he sure that it is his?

          Generally, the installers leave a little card with a "how to connect" thing, so yeah. He knows what it is. He is a user and has no need to know about the hardware itself.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @JaredBusch
            last edited by

            @JaredBusch said:

            @alexntg said:

            If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.

            This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.

            Well, normally this would be true - but he's an owner and on the BOD so I can't say " uh.. to bad this is your problem because as you already mentioned it works perfectly fine at the office"

            alexntgA 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @JaredBusch
              last edited by

              @JaredBusch said:

              @scottalanmiller said:

              If he doesn't know where the wireless comes from, is he sure that it is his?

              Generally, the installers leave a little card with a "how to connect" thing, so yeah. He knows what it is. He is a user and has no need to know about the hardware itself.

              I agree with Jared - it's most likely that they are connecting to the correct device.

              1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender
                last edited by

                I posted this more to see if anyone has seen the troubleshooter disable the card, but not be able to re enable it. This is a show stopper for me right now, as my user will continue to try to 'fix' the problem and leave themself's disabled unable to work even in the office.

                alexntgA 1 Reply Last reply Reply Quote 0
                • alexntgA
                  alexntg @Dashrender
                  last edited by

                  @Dashrender said:

                  I posted this more to see if anyone has seen the troubleshooter disable the card, but not be able to re enable it. This is a show stopper for me right now, as my user will continue to try to 'fix' the problem and leave themself's disabled unable to work even in the office.

                  I've never used the toubleshooter.

                  1 Reply Last reply Reply Quote 0
                  • alexntgA
                    alexntg @Dashrender
                    last edited by

                    @Dashrender said:

                    @JaredBusch said:

                    @alexntg said:

                    If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.

                    This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.

                    Well, normally this would be true - but he's an owner and on the BOD so I can't say " uh.. to bad this is your problem because as you already mentioned it works perfectly fine at the office"

                    If it's the owner, housecalls are fine. Heck, if he wants you to mow the lawn, that's fine too, as long as you're on company time and earning your normal rate.

                    DashrenderD 1 Reply Last reply Reply Quote 2
                    • DashrenderD
                      Dashrender @alexntg
                      last edited by

                      @alexntg said:

                      @Dashrender said:

                      @JaredBusch said:

                      @alexntg said:

                      If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.

                      This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.

                      Well, normally this would be true - but he's an owner and on the BOD so I can't say " uh.. to bad this is your problem because as you already mentioned it works perfectly fine at the office"

                      If it's the owner, housecalls are fine. Heck, if he wants you to mow the lawn, that's fine too, as long as you're on company time and earning your normal rate.

                      Pretty much how I see it.

                      1 Reply Last reply Reply Quote 0
                      • T
                        technobabble
                        last edited by technobabble

                        You don't have another laptop on site that you could duplicate that with no local admin rights, the adapter can be turned off but not on? I would be really curious of the results!

                        1 Reply Last reply Reply Quote 0
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