Windows 8.1 and wireless network
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If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.
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If he doesn't know where the wireless comes from, is he sure that it is his?
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@alexntg said:
If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.
This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.
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@scottalanmiller said:
If he doesn't know where the wireless comes from, is he sure that it is his?
Generally, the installers leave a little card with a "how to connect" thing, so yeah. He knows what it is. He is a user and has no need to know about the hardware itself.
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@JaredBusch said:
@alexntg said:
If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.
This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.
Well, normally this would be true - but he's an owner and on the BOD so I can't say " uh.. to bad this is your problem because as you already mentioned it works perfectly fine at the office"
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@JaredBusch said:
@scottalanmiller said:
If he doesn't know where the wireless comes from, is he sure that it is his?
Generally, the installers leave a little card with a "how to connect" thing, so yeah. He knows what it is. He is a user and has no need to know about the hardware itself.
I agree with Jared - it's most likely that they are connecting to the correct device.
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I posted this more to see if anyone has seen the troubleshooter disable the card, but not be able to re enable it. This is a show stopper for me right now, as my user will continue to try to 'fix' the problem and leave themself's disabled unable to work even in the office.
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@Dashrender said:
I posted this more to see if anyone has seen the troubleshooter disable the card, but not be able to re enable it. This is a show stopper for me right now, as my user will continue to try to 'fix' the problem and leave themself's disabled unable to work even in the office.
I've never used the toubleshooter.
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@Dashrender said:
@JaredBusch said:
@alexntg said:
If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.
This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.
Well, normally this would be true - but he's an owner and on the BOD so I can't say " uh.. to bad this is your problem because as you already mentioned it works perfectly fine at the office"
If it's the owner, housecalls are fine. Heck, if he wants you to mow the lawn, that's fine too, as long as you're on company time and earning your normal rate.
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@alexntg said:
@Dashrender said:
@JaredBusch said:
@alexntg said:
If someone's having a wireless issue, I'll test it against some known good APs at the office. To be impartial, I'd take it to Dunkin Donuts and see if it works there (over a latte, of course). If it works there, it's the user's problem to deal with.
This is the proper method to handle it. It is a work laptop and configured correctly for the work network. Prove it works at a a few random places on open WiFi and then tell him too bad.
Well, normally this would be true - but he's an owner and on the BOD so I can't say " uh.. to bad this is your problem because as you already mentioned it works perfectly fine at the office"
If it's the owner, housecalls are fine. Heck, if he wants you to mow the lawn, that's fine too, as long as you're on company time and earning your normal rate.
Pretty much how I see it.
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You don't have another laptop on site that you could duplicate that with no local admin rights, the adapter can be turned off but not on? I would be really curious of the results!
