i want to record call of my cisco ip phones
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hi everybody
i will tell you my setup first, i have 35 cisco ip phones connected to a hosted UCM,by our ISP, the ISP provide us with a voice gateway and a pstn line dedicated to voice only, we have a managed cisco switch, this switch has 2 VLANs, one for voice and one for data, each VLAN has it own gateway, the gateway of voice is the voice gateway and the gateway of DATA is pfsense, i want to be able to plug a third party server in the voice VLAN so that i can record all calls
i already contacted our ISP that host our UCM, but they tell me that they don't provide the recording service and i have to make my own solution to do that
any suggestion will be very appreciated -
Normally recording is handled by your PBX, which you don't have in this case. That limits you severely. This is where "Hosted VoIP" fails compared to "Hosted PBX." In one you "take what you get", in the other you have control because it is your PBX.
You'll need to do recording at the phone level, which is going to be a huge pain.
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CUCM appears to be capable of recording calls:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.htmlDo you have full management and configuration access to the CUCM?
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The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
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@alexntg said:
CUCM appears to be capable of recording calls:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.htmlDo you have full management and configuration access to the CUCM?
No, unfortunatelly i don't have full control over it, they provide me only a portion of the management, a username and password in a webconfigurator to manage extensions and manage hung group and pickup group (basic task only), and themself they don't have the recording feather in their UCM (they claim )
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@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording option -
@IT-ADMIN said:
@alexntg said:
CUCM appears to be capable of recording calls:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.htmlDo you have full management and configuration access to the CUCM?
No, unfortunatelly i don't have full control over it, they provide me only a portion of the management, a username and password in a webconfigurator to manage extensions and manage hung group and pickup group (basic task only), and themself they don't have the recording feather in their UCM (they claim )
In that case, work with your provider to get a recorder set up and hooked up to your system. It may take a bit of effort because two companies are involved, but with the proper teamwork between you and your provider, it sounds quite doable.
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There are other hosted options out there for PBX systems
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@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
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@Minion-Queen said:
There are other hosted options out there for PBX systems
Exactly. We offer 3CX exactly as he is suggesting but we know it isn't a good answer. Hosted Elastix or hosted FreePBX costs less and does more. 3CX is purely a negative in this scenario.
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@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
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@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
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@scottalanmiller said:
@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
Where's the other one? From what I'm reading here, it's a brilliant setup. With the onsite ISR and switch combined with hosted PBX, it allows for all of the automation and endpoint configuration that makes Cisco wonderful, and also allows for a carefully controlled environment in order to provide proper service quality. Perhaps something in this particular deployment/implementation is screwed up, but the groundwork is quite ideal.
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@scottalanmiller said:
@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
you are right, we have a hosted VOIP, and maybe it is shared with others,
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@IT-ADMIN said:
@scottalanmiller said:
@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
you are right, we have a hosted VOIP, and maybe it is shared with others,
That's where the issues come in. They probably can't enable that feature without causing problems in their shared environment.
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the ISP give us a pstn line, and a cisco voice gateway, the voice gateway connected with the POE switch, and the cisco ip phone connected with the switch, the switch does the DHCP for the ip phones, the pfSense does DHCP for computers
the switch has 2 VLANs -
the hosted UCM is connected with my switch via a pstn line (voice gateway in the middle)
they charge us for every cisco ip phone (we gave them the MAC address for each ip phone) -
each cisco ip phone has it own extension and pstn number,
they give us a portion of the management via webconfigurator (VOSS) -
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
you are right, we have a hosted VOIP, and maybe it is shared with others,
That's where the issues come in. They probably can't enable that feature without causing problems in their shared environment.
i think so, they said to me that we don't provide recording for our customer, they tell me you can do that via third party software on your LAN,
but as far as i can see it is not possible to do that except via your VOIP server, otherwise you cannot -
The phones should be registering with the CUCM (or in some cases the ISR).. The ISR would be communicating with the CUCM over IP, not via PSTN. The PSTN would be used for external telephone communications, or depending on the setup, is just there for E911. Without seeing the ISR config, it's hard to know for sure.
