Sodium-New feature-Helpdesk!

@scottalanmiller said in Sodium-New feature-Helpdesk!:

@fateknollogee said in Sodium-New feature-Helpdesk!:

How do tickets get submitted?

Right now via the web interface

That is how users submit tickets?

Currently, yes. How does a user submit tickets in any system....

Web portal, email in, call in and have a tech put in on their behalf.

Other than not yet having email ingestion, is there another system you are thinking of?

FATeknollogee

I guess I’m not finding the place users go to submit tickets?

Maybe I need to first add some users ?

scottalanmiller

@fateknollogee said in Sodium-New feature-Helpdesk!:

I guess I’m not finding the place users go to submit tickets?

Maybe I need to first add some users ?

LOL, yes, that is needed if you want users adding tickets directly rather than through a tech.

QuixoticJeremy

@fateknollogee said in Sodium-New feature-Helpdesk!:

I guess I’m not finding the place users go to submit tickets?

Maybe I need to first add some users ?

Currently there is only the one interface for tickets. We do absolutely acknowledge the need for a form of web portal though/email input. This is definitely high on the list of requirements for our ticketing system. We are revamping a good portion of that system though, so likely in that revamp we will be including the web portal as well.

I think it was mentioned somewhere else we are on boarding some developers currently so hopefully we can attack more things at once.