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    Decision on Remote Support Tool- ScreenConnect

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    • F
      FATeknollogee @scottalanmiller
      last edited by

      @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

      @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

      @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

      @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

      Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

      $2,195 one time + $439/yr

      I meant which one, as in which option to go with & why?

      What is the other price?

      hosted ($24-54/mo.)

      1 Reply Last reply Reply Quote 0
      • C
        coliver @FATeknollogee
        last edited by

        @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

        @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

        @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

        Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

        $2,195 one time + $439/yr

        I meant which one, as in which option to go with & why?

        What fits best for your organization? The hosted solution may be more expensive in the long run but it may fit your organization better.

        1 Reply Last reply Reply Quote 0
        • D
          Dashrender @scottalanmiller
          last edited by

          @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

          @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

          Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

          $2,195 one time + $439/yr

          unlimited techs can use it at a time?

          J 1 Reply Last reply Reply Quote 0
          • J
            JaredBusch @Dashrender
            last edited by

            @dashrender said in Decision on Remote Support Tool- ScreenConnect:

            @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

            @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

            Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

            $2,195 one time + $439/yr

            unlimited techs can use it at a time?

            No, the base on prem package is 3 techs with 10 simultaneous sessions open each.

            D 1 Reply Last reply Reply Quote 1
            • D
              Dashrender @JaredBusch
              last edited by

              @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

              @dashrender said in Decision on Remote Support Tool- ScreenConnect:

              @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

              @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

              Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

              $2,195 one time + $439/yr

              unlimited techs can use it at a time?

              No, the base on prem package is 3 techs with 10 simultaneous sessions open each.

              Thanks - I was just curious on the math part.

              J 1 Reply Last reply Reply Quote 0
              • J
                JaredBusch @Dashrender
                last edited by JaredBusch

                @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

                Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

                $2,195 one time + $439/yr

                unlimited techs can use it at a time?

                No, the base on prem package is 3 techs with 10 simultaneous sessions open each.

                Thanks - I was just curious on the math part.

                Same features as the $45 level as far as techs sessions. So 3 x $45 = $135 / month for tech synchronicity between hosted and on prem.

                D 1 Reply Last reply Reply Quote 0
                • D
                  Dashrender @JaredBusch
                  last edited by

                  @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                  @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                  @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                  @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                  @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                  @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

                  Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

                  $2,195 one time + $439/yr

                  unlimited techs can use it at a time?

                  No, the base on prem package is 3 techs with 10 simultaneous sessions open each.

                  Thanks - I was just curious on the math part.

                  Same features as the $45 level as far as techs sessions. So 3 x $45 = $135 / month for tech synchronicity between hosted and on prem.

                  So self hosted pays for itself after 2 years.

                  J 1 Reply Last reply Reply Quote 1
                  • J
                    JaredBusch @Dashrender
                    last edited by

                    @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                    @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                    @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                    @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                    @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                    @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                    @fateknollogee said in Decision on Remote Support Tool- ScreenConnect:

                    Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?

                    $2,195 one time + $439/yr

                    unlimited techs can use it at a time?

                    No, the base on prem package is 3 techs with 10 simultaneous sessions open each.

                    Thanks - I was just curious on the math part.

                    Same features as the $45 level as far as techs sessions. So 3 x $45 = $135 / month for tech synchronicity between hosted and on prem.

                    So self hosted pays for itself after 2 years.

                    More or less.

                    1 Reply Last reply Reply Quote 0
                    • AmbarishrhA
                      Ambarishrh
                      last edited by

                      Self hosted for us for sure and I am keen on reporting features as well too ( i remember reading about some reporting, not sure what's included)

                      Have plans for an endpoint patch management as the current sccm is only being used for minor tasks (we have the licenses) and is not great patch management for non ms products as far as I heard. Was planning to look at something like desktop central from manage engine which I guess can also be used for imaging computers as well. But looking at connectwise automate i could see that they have patch management not sure if imaging is covered. If so I like to stick to connectwise for remote management, patch management and if image deployment.

                      black3dynamiteB D 2 Replies Last reply Reply Quote 0
                      • black3dynamiteB
                        black3dynamite @Ambarishrh
                        last edited by

                        @ambarishrh said in Decision on Remote Support Tool- ScreenConnect:

                        Self hosted for us for sure and I am keen on reporting features as well too ( i remember reading about some reporting, not sure what's included)

                        Have plans for an endpoint patch management as the current sccm is only being used for minor tasks (we have the licenses) and is not great patch management for non ms products as far as I heard. Was planning to look at something like desktop central from manage engine which I guess can also be used for imaging computers as well. But looking at connectwise automate i could see that they have patch management not sure if imaging is covered. If so I like to stick to connectwise for remote management, patch management and if image deployment.

                        Have you considered using PDQ Deploy for non Microsoft products?

                        1 Reply Last reply Reply Quote 0
                        • AmbarishrhA
                          Ambarishrh
                          last edited by

                          Yes, but initial thoughts was to have screen connect also to be used for package deployment

                          1 Reply Last reply Reply Quote 0
                          • D
                            Dashrender @Ambarishrh
                            last edited by

                            @ambarishrh said in Decision on Remote Support Tool- ScreenConnect:

                            the current sccm is only being used for minor tasks (we have the licenses) and is not great patch management for non ms products as far as I heard.

                            Interesting - I thought 3rd party was one of the benefits of SCCM, WSUS can do third party too, but apparently it's a pain.

                            @black3dynamite said in Decision on Remote Support Tool- ScreenConnect:

                            Have you considered using PDQ Deploy for non Microsoft products?

                            This was going to be my recommendation. PDQ Deploy does all the work. They make the update packages work.

                            The other one would be Chocolately, at least for the ones that are in the repo.

                            1 Reply Last reply Reply Quote 0
                            • AmbarishrhA
                              Ambarishrh
                              last edited by

                              Here at my new company, I am not seeing much requests for new software installations and got the report from the help desk team that once the initial set of software installed (PDF reader, Screenshot tools etc.) requests for new software are not a lot. In that case, a dedicated deployment tool doesn't seem to be necessary. I remember through screen connect, software deployment is possible per user based. I really hope the self-hosted solution does not have any limitations compared to the cloud version, and the first 3 technician limit is ok for our requirements. I am not aiming to install the agents on computers and initiate the remote support only on-demand.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                That's what I've normally seen. Most companies, especially of any size, have a set of tools that people use and while people can request more, the baseline or initial desktop setup requests normally cover everything that they need or if they are short a tool or two they know right away and get it very quickly. Just like at home, once I set up my machine, it's rare for me to add anything new unless I'm being the IT guy and testing something out.

                                1 Reply Last reply Reply Quote 0
                                • D
                                  Dashrender
                                  last edited by

                                  Are the deployment tools that different from update tools?

                                  The previously listed PDQ Deploy and Chocolately I see being near equally valuable for deployment as for updates.

                                  And considering both @Ambarishrh and @scottalanmiller posts, updates are much more likely to be needed/used.

                                  1 Reply Last reply Reply Quote 0
                                  • AmbarishrhA
                                    Ambarishrh
                                    last edited by

                                    Got some new info, the helpdesk ticketing solution in plan is from SolarWinds web help desk and it includes DameWare Remote Support. Haven't personally used this, but my thinking is if Dameware is available, should i still look at ScreenConnect?

                                    travisdh1T J dbeatoD 3 Replies Last reply Reply Quote 0
                                    • travisdh1T
                                      travisdh1 @Ambarishrh
                                      last edited by

                                      @ambarishrh Probably not.

                                      1 Reply Last reply Reply Quote 1
                                      • J
                                        JaredBusch @Ambarishrh
                                        last edited by

                                        @ambarishrh not if the other solution does what you need.

                                        1 Reply Last reply Reply Quote 2
                                        • dbeatoD
                                          dbeato @Ambarishrh
                                          last edited by

                                          @ambarishrh said in Decision on Remote Support Tool- ScreenConnect:

                                          ticketing solution in plan is from SolarWinds web help desk and it includes DameWare Remote Support.

                                          That's your deal breaker 🙂 Now you have a two in one package.

                                          1 Reply Last reply Reply Quote 0
                                          • jmooreJ
                                            jmoore
                                            last edited by

                                            We use DameWare here and it works great. You should like it. Using PDQ for deployment also and we have been happy with it.

                                            wrx7mW 1 Reply Last reply Reply Quote 1
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