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    FreePBX 13 Update Issue - XMPP Error

    Scheduled Pinned Locked Moved IT Discussion
    freepbx 13freepbxxmpp
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    • JaredBuschJ
      JaredBusch
      last edited by

      Have you updated all pieces of your FreePBX install?

      Updating and Upgrading your FreePBX 13 System

      • Updating the FreePBX Operating System
      • Upgrading the FreePBX Firmware
      • Upgrading the FreePBX System Modules
      NashBrydgesN 1 Reply Last reply Reply Quote 0
      • NashBrydgesN
        NashBrydges @JaredBusch
        last edited by

        @JaredBusch Sure did. Currently running 10.13.66-20, updated CentOS and have updated all other modules as well. Except when the xmpp update tried to run, it fails with that error message.

        JaredBuschJ 1 Reply Last reply Reply Quote 0
        • NashBrydgesN
          NashBrydges
          last edited by

          I should mention this is a fresh install (2hrs ago) on Vultr and I used your guide to get it all setup. Very useful, thanks!

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @NashBrydges
            last edited by

            @NashBrydges said in FreePBX 13 Update Issue - XMPP Error:

            I should mention this is a fresh install (2hrs ago) on Vultr and I used your guide to get it all setup. Very useful, thanks!

            My systems are all on 10.13.66-19. I just updated late last week. So 20 must be newly released.

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            • JaredBuschJ
              JaredBusch @NashBrydges
              last edited by

              @NashBrydges said in FreePBX 13 Update Issue - XMPP Error:

              @JaredBusch Sure did. Currently running 10.13.66-20, updated CentOS and have updated all other modules as well. Except when the xmpp update tried to run, it fails with that error message.

              Did you perform the updates to 20 in order? What update level was it on after install? My last new install on May first left the install on 17 and I had to install 18 and 19.

              NashBrydgesN 1 Reply Last reply Reply Quote 0
              • NashBrydgesN
                NashBrydges @JaredBusch
                last edited by

                @JaredBusch Yes, I followed your instructions to the letter. The initial install was on 18 so I downloaded the update scripts for 19 and 20 and installed 19, let it do its thing, then rebooted, and only then did I run the update script to 20 and rebooted afterwards.

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                • JaredBuschJ
                  JaredBusch
                  last edited by

                  For immediate resolution to clear errors and use the pBX, I would disable the XMPP module.

                  I will upgrade a system this evening too see what happens to a production setup opposed to a new install.

                  I have no system where they are making use of it.

                  0_1494430446970_upload-330b4cd8-0bdf-44d1-a3b6-d25a05fddd96

                  If that does not work uninstall it.

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                  • NashBrydgesN
                    NashBrydges
                    last edited by

                    I figured out where I went wrong.

                    While I followed the instructions, I should have paid closer attention to the order. The first time, I simply did both updates from .18 to .19...reboot and then immediately to .20. I blew away the FreePBX install and started over and instead did the .18 -> .19 update, rebooted, checked for module updates and installed, rebooted again...and then I went to the .19 update.

                    Must have been something that got fubar when I did subsequent updates but now it's all good.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @NashBrydges
                      last edited by

                      @NashBrydges said in FreePBX 13 Update Issue - XMPP Error:

                      I figured out where I went wrong.

                      While I followed the instructions, I should have paid closer attention to the order. The first time, I simply did both updates from .18 to .19...reboot and then immediately to .20. I blew away the FreePBX install and started over and instead did the .18 -> .19 update, rebooted, checked for module updates and installed, rebooted again...and then I went to the .19 update.

                      Must have been something that got fubar when I did subsequent updates but now it's all good.

                      The firmware update process is supposed to do that also.

                      Entirely possible there was an error logged

                      NashBrydgesN 1 Reply Last reply Reply Quote 0
                      • NashBrydgesN
                        NashBrydges @JaredBusch
                        last edited by

                        @JaredBusch Could be. All I know is it's working now.

                        Great guide! Super helpful.

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