Domain Controller Issues
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@wirestyle22 said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@wirestyle22 just told me that he's part of a 4 person team (including his boss) that service all IT for the city.
That's 700 endpoint, not including WAPs, switches, routers, firewalls, etc.
So, as I said before, while he might not be the point person on the servers, they are definitely part of his job when his teammates can't figure something out.
"Definitely" is 100% "as assigned". Is it likely? Sure. But nothing, literally nothing, in the description given suggests that.
What description?
The description of 700 endpoints, switches, routers, firewalls, etc. Being a four person team. All IT for the city. The description that you repeated that resulted in you saying "they are definitely part of his job". There is no definitely in what was described. None of that was relevant. I'm unclear how the number of users, number of IT people (unless there was only one) or anything else mentioned gives us any insight, let alone a "definitely", into his responsibilities.
OK I see your point - but Wire's IM comments are that he is level 2, and when level 1 can't fix, he has to work on them.
Additionally, he's now said that when the boss is unreachable, it's his responsibility to 'work the problem' which means he's fully authorized to work on servers to fix problems. - according to him.
I'm "allowed" to but I am not qualified to. Like I said, they trust me although I don't know why.
No one at your company is qualified.. but so what! There is no one else to do it. And you are Tasked to do it.
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@wirestyle22 here is a major thing... you are in the control seat here, you seem to hold the reigns. You are the senior IT person for the city. You fear doing anything, because you might end up in a worse position. That fear is handing control over to them AND putting your income at risk. The more you say your income matters, the more you are not thinking well about how to approach it.
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@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@wirestyle22 just told me that he's part of a 4 person team (including his boss) that service all IT for the city.
That's 700 endpoint, not including WAPs, switches, routers, firewalls, etc.
So, as I said before, while he might not be the point person on the servers, they are definitely part of his job when his teammates can't figure something out.
"Definitely" is 100% "as assigned". Is it likely? Sure. But nothing, literally nothing, in the description given suggests that.
What description?
The description of 700 endpoints, switches, routers, firewalls, etc. Being a four person team. All IT for the city. The description that you repeated that resulted in you saying "they are definitely part of his job". There is no definitely in what was described. None of that was relevant. I'm unclear how the number of users, number of IT people (unless there was only one) or anything else mentioned gives us any insight, let alone a "definitely", into his responsibilities.
OK I see your point - but Wire's IM comments are that he is level 2, and when level 1 can't fix, he has to work on them.
Additionally, he's now said that when the boss is unreachable, it's his responsibility to 'work the problem' which means he's fully authorized to work on servers to fix problems. - according to him.
It's "IT Level 2" and he's literally the top level escalation for the entire company? If so, he should leverage that into another job by Monday.
He can legally call himself the "Lead for the City of...." and that'll carry some weight.
Nope, there's a level 3, his boss... who is the Lead for the City of.....
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@Dashrender said in Domain Controller Issues:
@wirestyle22 said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@wirestyle22 just told me that he's part of a 4 person team (including his boss) that service all IT for the city.
That's 700 endpoint, not including WAPs, switches, routers, firewalls, etc.
So, as I said before, while he might not be the point person on the servers, they are definitely part of his job when his teammates can't figure something out.
"Definitely" is 100% "as assigned". Is it likely? Sure. But nothing, literally nothing, in the description given suggests that.
What description?
The description of 700 endpoints, switches, routers, firewalls, etc. Being a four person team. All IT for the city. The description that you repeated that resulted in you saying "they are definitely part of his job". There is no definitely in what was described. None of that was relevant. I'm unclear how the number of users, number of IT people (unless there was only one) or anything else mentioned gives us any insight, let alone a "definitely", into his responsibilities.
OK I see your point - but Wire's IM comments are that he is level 2, and when level 1 can't fix, he has to work on them.
Additionally, he's now said that when the boss is unreachable, it's his responsibility to 'work the problem' which means he's fully authorized to work on servers to fix problems. - according to him.
I'm "allowed" to but I am not qualified to. Like I said, they trust me although I don't know why.
No one at your company is qualified.. but so what! There is no one else to do it. And you are Tasked to do it.
Right, they have decided that you are the most qualified. The bar for qualification is based on you, no one else.
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@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@wirestyle22 said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@scottalanmiller said in Domain Controller Issues:
@Dashrender said in Domain Controller Issues:
@wirestyle22 just told me that he's part of a 4 person team (including his boss) that service all IT for the city.
That's 700 endpoint, not including WAPs, switches, routers, firewalls, etc.
So, as I said before, while he might not be the point person on the servers, they are definitely part of his job when his teammates can't figure something out.
"Definitely" is 100% "as assigned". Is it likely? Sure. But nothing, literally nothing, in the description given suggests that.
What description?
The description of 700 endpoints, switches, routers, firewalls, etc. Being a four person team. All IT for the city. The description that you repeated that resulted in you saying "they are definitely part of his job". There is no definitely in what was described. None of that was relevant. I'm unclear how the number of users, number of IT people (unless there was only one) or anything else mentioned gives us any insight, let alone a "definitely", into his responsibilities.
OK I see your point - but Wire's IM comments are that he is level 2, and when level 1 can't fix, he has to work on them.
Additionally, he's now said that when the boss is unreachable, it's his responsibility to 'work the problem' which means he's fully authorized to work on servers to fix problems. - according to him.
I'm "allowed" to but I am not qualified to. Like I said, they trust me although I don't know why.
No one at your company is qualified.. but so what! There is no one else to do it. And you are Tasked to do it.
Right, they have decided that you are the most qualified. The bar for qualification is based on you, no one else.
This 1000 times this!
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@Dashrender wants me to post how the ticketing works for some reason.
Anyone of the 3 techs pick up the phone. We create a ticket and attempt to assist the user. If someone cannot resolve the ticket then they refer to the other people there. That typically ends up being the lvl 1 tech coming to the two lvl 2 techs for help.
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@wirestyle22 said in Domain Controller Issues:
@Dashrender wants me to post how the ticketing works for some reason.
Anyone of the 3 techs pick up the phone. We create a ticket and attempt to assist the user. If someone cannot resolve the ticket then they refer to the other people there. That typically ends up being the lvl 1 tech coming to the two lvl 2 techs for help.
What the heck is the purpose of the Level 1 then? Seems like you could get more done without them there.
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@scottalanmiller said in Domain Controller Issues:
@wirestyle22 said in Domain Controller Issues:
@Dashrender wants me to post how the ticketing works for some reason.
Anyone of the 3 techs pick up the phone. We create a ticket and attempt to assist the user. If someone cannot resolve the ticket then they refer to the other people there. That typically ends up being the lvl 1 tech coming to the two lvl 2 techs for help.
What the heck is the purpose of the Level 1 then? Seems like you could get more done without them there.
In reality they should fire him and make the two level 2 techs level 1 techs and then hire people who can actually do the job. At that point I wouldn't be able to afford to live.
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Someone fork this nonsense and tag it les miserables pls
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You need to sit down and start by defining your job. Right now you feel like you don't know enough. But you don't have a defined job role. Nor are you considering the pay scale. You cannot have a conversation about how capable you are at a job if you don't know what the job is and don't consider the level of expectation.
We know the expectation level is "NJ $50K" which gives us a rough idea. But only a rough one. L1 L3 and such mean literally nothing.
Now you have to define your role. Until you do so, you must stop having any discussion around how much you know or if you are at a proper level or whatever. That's nonesense as it has no context at this point.
Combining these two things lets you start to define you assumed level of skill.
For example a Linux Engineer at that rate would be a very different animal than a desktop helpdesk tech at that pay.
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The technical side of the problem:
I think you want to take a look at Active Directory Sites and Services. Probably a mess with old/decommissioned DCs there, or replication paths not setup correctly for your domain/subdomain setup. -
Everything seems to be running as intended now. AVG PC Tuneup. Never thought I'd see the day.
