What Avaya Has to Teach Us About Closed Source
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Excellent points, and something you would hope more companies would take into consideration before investing in "black box" solutions.
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What is the condition of other traditional pbx vendors? Are they all in or near dire straits as well?
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@momurda said in What Avaya Has to Teach Us About Closed Source:
What is the condition of other traditional pbx vendors? Are they all in or near dire straits as well?
Didn't Avaya buy them all? I thought they were last big name legacy vendor around.
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Mitel looks like they still around.
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@coliver said in What Avaya Has to Teach Us About Closed Source:
Didn't Avaya buy them all? I thought they were last big name legacy vendor around.
Avaya bought Nortel when Nortel went bankrupt. They created a bridge between their systems so that Nortel customers wouldn't be forced in to fork lift upgrades. This kept Avaya from having to compete with other vendors that would have to put in entirely new systems.
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Also I know that Avaya practiced "security through obscurity." There was a common back door password in to all the Avaya systems.
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Seeing as I work for an Avaya Reseller/Partner, this is not good. I've tried to convince management we need to go into a different direction (as in selling and supporting open source solutions) but seems to fall on deaf ears.
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We're Mitel here. And like @jt1001001 our Mitel vendor things that any non black box solution is just crap and doesn't work - they sell fear on those systems by claiming that they have ripped out tons of them and replaced them with Mitel.
I'm sure it's mostly FUD, and when not FUD, the issue is that someone not qualified to put something like FreePBX in place is the reason is failed.
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The whole thought - oh well it's free therefore I might be able to install it myself without any paid help support - is a real problem.
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Getting the general public to understand that open source doesn't mean free I think is a critical thing - and once the general public understands it, SMBs might actually understand this as well.
And before Scott jumps on me
about how there are way fewer SMBs than there are people in public - my experience has been that SMB owners are in general no more educated than the general public. Hence all the ads in the airports for crap from Barracuda. -
@scottalanmiller upvote X 10
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@momurda said in What Avaya Has to Teach Us About Closed Source:
What is the condition of other traditional pbx vendors? Are they all in or near dire straits as well?
It varies and most are corporations with little visibility. Avaya carries a lot of debt from before that doesn't affect ShoreTel or Cisco. But it seems likely that any are doing great from their phone divisions. Appliance PBX isn't a generally good option.
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@coliver said in What Avaya Has to Teach Us About Closed Source:
@momurda said in What Avaya Has to Teach Us About Closed Source:
What is the condition of other traditional pbx vendors? Are they all in or near dire straits as well?
Didn't Avaya buy them all? I thought they were last big name legacy vendor around.
Cisco, Mitel, ShoreTel, NEC
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@jt1001001 said in What Avaya Has to Teach Us About Closed Source:
Seeing as I work for an Avaya Reseller/Partner, this is not good. I've tried to convince management we need to go into a different direction (as in selling and supporting open source solutions) but seems to fall on deaf ears.
Sorry to hear.
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Real world irony - I've gotten 72 metric shit0tonnes of spam from Avaya today. Probably seen them once or twice before, today I've deleted at least a dozen messages from them.
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@RojoLoco said in What Avaya Has to Teach Us About Closed Source:
Real world irony - I've gotten 72 metric shit0tonnes of spam from Avaya today. Probably seen them once or twice before, today I've deleted at least a dozen messages from them.
Desperation.
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@scottalanmiller said in What Avaya Has to Teach Us About Closed Source:
@RojoLoco said in What Avaya Has to Teach Us About Closed Source:
Real world irony - I've gotten 72 metric shit0tonnes of spam from Avaya today. Probably seen them once or twice before, today I've deleted at least a dozen messages from them.
Desperation.
Clawing at the edge of the drain so rapidly circling them.
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@scottalanmiller said in What Avaya Has to Teach Us About Closed Source:
@RojoLoco said in What Avaya Has to Teach Us About Closed Source:
Real world irony - I've gotten 72 metric shit0tonnes of spam from Avaya today. Probably seen them once or twice before, today I've deleted at least a dozen messages from them.
Desperation.
Possibly. Certainly not irony.
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Feels like they are in their final hours. Sure they are only in Chap 11, but how will they come back from that?
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